PROFESSIONAL SUMMARY:

• 9 years of experience in IT with the ability to work independently and manage client’s expectations with a delivery - focused approach to work; ability to build and maintain strong working relationships with senior and junior business sponsors, as well as technical specialists
• Background with SDLC, quality standards, service management processes.
• Excellent Communication and Presentation skills; Extensive working and presentation experience with business users, software developers, senior management as well as business leaders.
• Strong professional skills, including delegation, negotiation, prioritization, and ability to multi-task
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies
• Experienced in ITIL Service Management processes and methodologies
• Experienced in vendor management, training users / peers, building consensus
• Facilitated Change Management in Project by performing Impact Analysis for Change Requests obtained during early stages of the Project Life Cycle
• Experience in release management, with understanding of project management principles IT
• Experience in Business Requirement Analysis, data conversion, Data Warehouse, testing and documentation in various industries
• Experienced in eliciting/gathering and documenting requirements using requirement gathering techniques like conducting interviews, JRD sessions, JAD sessions, focus groups with user/ product owner/stakeholders, SME's and IT teams including brainstorming, shadowing, studying documents
• Comprehensive knowledge of and Solid experience in SDLC Methodologies, RUP, Waterfall, and Agile
• Efficient in gathering, detailing, documenting and validating the requirements in a format that is useful to their business area experts and the technical developers
• Ability to understand the Business process, and capture the Business rules in documents
• Extensive experience in documentation of business requirements and system functional specifications, including BRD, FRD, User Stories, Product/Spring backlog and FSD
• Proficient in creating Use Cases, Use Case Diagrams, Class Diagrams, Sequence Diagrams and Activity Diagrams etc.
• Experience in conducting User Acceptance Testing (UAT) and considerable knowledge of Gap Analysis.
• Used SQL and PL/SQL to write stored procedures, Triggers, Functions and Packages.
• Experience in UNIX operating system and shell scripting
• Vast exposure with creation and implementation of Test Plans & Test Scripts for GUI Functionality Testing
• Experienced in Testing, Debugging, Validation and Performance Tuning of Data warehouse
• Experience using JIRA tool for product backlog management

TECHNICAL SKILLS:

Software Development Methodologies: Waterfall, Agile, Scrum, RUP

Documentation Tools: Requisite Pro, Rational Rose (UML), MS office/Visio/SharePoint, AxurePro, JIRA, Quality Center

Modeling Languages: Unified Modeling Language (UML)

Data Modeling Tools: Erwin, Star Schema modeling, Snow-flake modeling, FACT and Dimension Tables

Release/Change/Config Management Tools: MS Project, Rational Clear Quest, HPSD, Service Now, BMC Remedy, TFS

Languages: Visual Basic, SQL, VB Script, HTML

Reporting: Omniture Insight, Site Catalyst, SSRS, SSAS, BO Crystal reports

Databases/ Data warehousing: MS Access, MS SQL Server, Oracle, Informatica Power Center, Control M, Autosys, SSIS

Web Development: WCS, Asp.net, Endeca, Content Management Systems (CMS), MediaBin, Scene7, Pluck, ABBA2, JSP, Prism, PIM, Ivy, TPA, Rich Relevance

PROFESSIONAL EXPERIENCE:

Confidential, IA

Sr. Business Systems Analyst

Responsibilities:

• Worked with the business and technology areas to understand business functions, processes, challenges, opportunities, and systems impacted to develop efficient solutions
• Validate alternative system solutions to meet overall business/functional requirements.
• Analyzed and documented requirements for cross functional teams/applications
• Collaborated with Business technology partners on projects of varying scope, size, and complexity to ensure solutions and teams are strategically aligned to meet business objectives
• Ensured that the required stakeholders are engaged based on specific business/application areas impacted
• Worked with Business partners/sponsors, business stakeholders/users to gather high level business needs and develop detailed requirement document
• Developed functional use cases and use cases diagrams mapping to the user stories/requirements
• Elicited, analyzed, modeled, and documented detailed requirements by using a variety of elicitation techniques, understanding business processes, alignment, and technology solutions
• Validated requirements with stakeholders and the project team by communicating and presenting requirements artifacts, models, as my deliverables to move the project/Sprint to development phase
• Managed requirements and facilitated requirements change decisions by using traceability tools and techniques, prioritization techniques, approval processes, and requirements change management processes
• Adhered to software development lifecycle (SDLC), operational procedures, project management methodologies in performing business systems analysis
• Perform production support of assigned applications by researching, resourcing and resolving issues and coordinating the implementation of maintenance requests.
• Assisted in Users in developing a UAT plan, UAT test data set up, UAT execution and user guide document development
• Developed requirement traceability matrix (RTM) to track development percentage completion and project test coverage
• Participated in smoke and system/functional testing as an additional support to QA testing resources
• Worked with testing team and development team to mark the acceptance criteria on the requirements
• Created deployment plan for development and production releases
• Clarified release process to IT and business through work sessions, presentations, and formal documentation
• Conduct release readiness reviews, milestone reviews, and business go/no-go reviews
• Created & maintained Integrated Business Plan for the release.
• Maintenance of the release schedule to include the scheduling and forward-planning of release windows and cycles across platforms
• Work with Development to understand impacts of branches and code merges
• Defined the policies and processes for release acceptance.

Environment: Agile Scrum, MS Project, MS Visio, MS Excel, MS Word, MS One Note, TFS, BMC Remedy, Empire, Facets, Connecture, SharePoint, UAT

Confidential, MN

Sr. IT Business Analyst

Responsibilities:

• Worked with different product teams in Agile Scrum to build and maintain Confidential ’s website for different functionalities like Search, Checkout, and Browse & Navigation etc.
• Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifact
• Documented User Stories in the Product Backlog; Driven the Story Review Meetings while ensuring that a clear Acceptance Criteria has been derived for each User Story
• Documented business rules and business glossary to facilitate the other teams in understanding client business
• Tracked the pre-work required for the User Stories before they are ready for development
• Facilitated meetings with stakeholders, business, product owner to define business process
• Conducted Sprint Planning, daily Stand-up, Story Writing, Prioritization & Demo meetings as part of the Scrum routine; Managed Information relevant to Sprints using JIRA Tool
• Created Wireframes and Prototypes
• Drafted & Reviewed user stories & spikes in the Product Backlog
• Worked with business teams, stakeholders and product owner on conflicting requirements
• Worked with the users to finalize the user stories and gather their approval; participated in the grooming meetings to breakdown the work items into testable units
• Used SharePoint for content management, and to share the information with the groups involved during the project.
• Tested the application and reported the bugs to the development team.
• Utilized existing documentation and coordinated with the technical team members & particularly with Product Owners to gather project related information
• Assisted Project Manager and Scrum Master with project schedule development and ensured scheduling among cross functional teams along with coordinating onsite and offsite teams
• Lead defining the solution for: pricebook management of information flow from EDI sources to category managers for approval/denial of new item setups, approve or deny cost and/or retail changes, product availability dates, etc., prior to updating the retail data base
• Reviewed Test design and Test cases with Testing team
• Provided support on tools and processes used to manage day-to-day e-commerce functions
• Liaison to application support team to assess impact, make business decisions during recovery situations
• Provide communication to business teams on stability and incident resolution
• Co-ordinate QC/UAT and triaged issues with development team
• Conducted project related presentations and provided reports to the higher management
• Documented Knowledge Articles and prepared user manuals
• Worked with Business in Capturing Change Requests and Enhancements
• Conducted highly interactive JAD sessions with stake holders, business and technical teams to review CR’s and enhancements
• Prepared Release documents

Environment: Agile Scrum, JIRA, Axure, Requirement Artifacts, MS Visio, MS Excel, MS Word, MS One Note, HPSD, HPQC, SharePoint, UAT, Web Commerce Server (WCS), QC, Service Now, Prism, TPA, Ivy, PIM, Endeca, Scene7

Confidential, AR

Senior Business Analyst

Responsibilities:

• Created the TO-BE process flow for ConnexUS application for Confidential Pharmacy
• Gathered user/business requirements from using Requirements Planning sessions
• Conducted brainstorming sessions with users for requirements
• Worked with end users to identify business requirements recorded the requirements in a format that can be reviewed and understood by both business people and technical people
• Built clickable Prototypes for TO-BE flow of ConnexUs using Axure 5.0
• Reviewed the Business Requirements Document (BRD) with the business users, Subject Matter Experts and included representations from the technical team as well
• Documented Functional Requirements Specifications (FRS/FRD) based on the business requirements and reviewed the same with the technical team
• Planned and documented procedures for data processing and prepared data flow diagrams for the application
• Used Quick Test Pro to write test scripts for Regression Testing, Data driven Testing and Cross Platform Testing.
• Generated UML diagrams and identified Use Cases
• Documented the Business Rules, Non-Functional Requirements, Glossary and Data Elements
• Co-Ordinated with the technical team in coming up with LOE for the business requirements
• Documented Use cases from the functional requirements and reviewed the same with the technical Team
• Documented Test Cases from the use cases
• Created Web-Interface Mock-ups for the Provider Portal Project
• Participated in the Project Retrospective to review the project and discuss learning and improvement areas; utilized detailed knowledge of application features, scope and impact of business needs throughout analysis
• Assisted with User Acceptance Testing, develop and maintain quality procedures ensuring that appropriate documentation is in place
• Established appropriate security levels for processes, information exchange and system implementation
• Created and managed reports and documents
• Collaborated with the team to encourage open communication; Updated physical Tasks boards and Kanban pre-work Boards while coordinating onsite and offsite teams

Environment: Axure 5.0, Prototyping, UML, Use Cases, Waterfall, MS Visio, MS Excel, Use Cases, MS Visio, MS Excel, MS Word

Confidential, MI

ETL Developer

Responsibilities:

• Interacted with business analysts to gather the business requirements by attending regular meeting with the business community
• Analyzed the existing mapping logic to determine the reusability of the code.
• Developed code for physical and logical balancing of the CDM
• Used Informatica Power Center 8.6 to implement the code
• Developed standard and re-usable mappings and mapplets using various transformations like expression, aggregator, joiner, source qualifier, router, lookup, stored procedure and router
• Performance tuning
• Created workflow tasks such as session, command and decision and email
• Deployed UNIX Shell Scripts
• Provided production support by running the jobs and fixing the bugs
• Worked on test cases and test plans
• Documented(Technical Design Document) the process for further maintenance and production support
• Used Tivoli to schedule workflow jobs

Environment: Agile, Informatica Power Center 8.6, Oracle 10g, Toad 9.0, Unix, Hummingbird, Tivoli, Erwin

Confidential

Business Analyst

Responsibilities:

• Gathered user/business requirements, generated business models and use cases
• Conducted user interviews, gathered requirements and analyzed the requirements using Rational Requisite Pro
• Collected and documented business processes as well as business rules
• Performed requirement analysis, went through all the use cases and issue logs
• Involved in GAP analysis around the identification of business rules, business flows, system process flows, requirements and assumptions
• Designed and developed Use Cases, Activity Diagrams using MS Visio
• Documented and delivered Functional Specification Document to the project team
• Assisted in development of training materials for new technology and process improvements Conducted training sessions in a classroom setting

Environment: Requisite Pro, MS Visio, UAT, RUP, Microsoft Excel, and Microsoft Project