SUMMARY:

• Experienced Software application tester with more than 6 years of both Web Application, Mobile and Hybrid application testing. Ability to review product specifications and documentation. Analyze software requirements and functional design specifications. Excellent troubleshooting, fault isolation, and root cause analysis skills. Proven ability to quickly earn the trust of sponsors, key stakeholders, and colleagues. Excellent problem - solving and critical-thinking skills. The ability to interact professionally with a diverse group of managers, developers, testers, and subject matter experts. The ability to thrive in a collaborative team environment and do whatever it takes to achieve the team’s commitments.
• Good understanding of QA methodologies and knowledge of the Software- Development Life cycle (SDLC). Experience in performing Sanity, Smoke, Acceptance, Functional, Regression, Performance, Server Migration, Localization and Cross Browser, Cross Device Tests. Well versed with Agile and Water Fall Methodologies. Well versed with tools such as HPQuality Center, QMetry, Jira and Confluence, iTools, Xcode, Android Studio and good knowledge in Selenium and QTP.
• Very proficient with analyzing Business Requirement/User Story. Experience with creating Test Plan, Writing Test Cases from the scratch in Quality Center and Executing Test Scenarios and Test Cases, and logging Defects. Performed back end database testing by pulling SQL queries. Analytical team player driven with problem-solving abilities.

TECHNICAL SKILLS:

Applications:: Web App, Mobile App, Client Server, Mobile Work Space, Hybrid App, VMware

Test Cycles:: SDLC, STLC, Smoke Test, Acceptance Test, Functional Test, Regression Test, Performance Test, Server Migration Test, Localization Test, Business Requirements/User Story, Test Plan, Test Case, Logging Defects, Defect Tracking

Methodology:: Agile (Scrum, Kanban), Water Fall

Cloud:: Google Drive, One Drive, Dropbox, Box

Communication:: Microsoft Lync, HipChat, Slack, Pingboard, Skype for Business

Languages & Tools:: SQL, SAP CRM, Selenium IDE, Eclipse, Office 365, Azure(IRM), HPQuality Center, QMetry, TestRail, Jira, Confluence, Jenkins, Bamboo, iTools, Android Studio, Xcode 8, Postman, Charles Proxy, SOCKS Proxy setup, Web Proxy setup, Guidewire Claim Center and Guidewire Policy Center, HP QTP, BrowserStack, SharePoint.

OS:: PC, Mac, iOS, Android.

PROFESSIONAL EXPERIENCE:

Confidential

QA Analyst

• Worked in highly competitive insurance software Guidewire Claim Center, Guidewire Policy Center (Test Create claims (Auto, Liability, Property, Cyber, WC), Test Create Checks (Regular, Joint, Bulk, EFT, Bulk EFT).
• Closely working with software developers to gather information about the application (Code Review, Demo)
• Participated in daily Scrum to discuss workflow, progress and project specifications.
• Actively participated Sprint planning, Daily Scrum, Sprint Review and Sprint Retrospective as a part of Agile methodology.
• Worked on BrowserStack to test the application in multiple platforms (iOS, Android) and multiple browsers.
• Expertise in using Jira to open bugs, create tasks and user stories, initiate change requests.
• Worked in coordination with the offshore client(Capgemini) for Test Case review.
• Conducted Smoke, Black Box/Acceptance, Functional, Regression, Negative and Bug validation web application.
• Executed manual and automated test cases.
• Run SQL Queries.
• Created test plans, test cases that ensures the standards of the product by validating the product against acceptance criteria for stories from the Product owner/Business Analyst.
• Reports and validate bugs in detail for all defects found in each sprint.

Confidential

QA Analyst

• Closely working with software developers to gather information about the application.
• Involved in daily stand-up meetings and weekly sprint meetings to discuss workflow and project specifications.
• Actively participated in weekly sprint meetings and daily standup meetings as part of Agile methodology.
• Used Lab Manager to test the application in multiple environments
• Expertise in using Jira to open bugs, create tasks and user stories, initiate change requests.
• Expertise in using web traffic inspecting tool Charles Proxy to test network calls
• Created test plans, test cases that ensures the standards of the product by validating the product against acceptance criteria for stories from the Product owner.
• Executed test cases.
• Conducted regression testing to validate the functionality of the application
• Worked in coordination with an offshore team.
• Worked on confluence to communicate project release notes and technical documentation.
• Conducted Smoke, Black Box/Acceptance, Functional, Regression, Negative and Bug validation for both iOS and Android platforms
• Reports and validate bugs in detail for all defects found in each sprint.
• Handles escalations/client complaints
• Participated in all agile ceremonies, including sprint planning, daily scrum meetings, retrospectives.

Environment: Mac, iOS, Android

Confidential

QA Analyst

• Functional testing, Regression Testing.
• Performed web-based application, iOS and Android app testing.
• Effectively communicated with QA Manager in resolving ambiguities in functional requirements.
• Located and documented in detail for all defects found for development to review.
• Conducted regression and system testing in order to ensure that new code is not causing issues and that defects have been corrected.

Environment: Windows, Mac, iOS, Android

Confidential

QA Engineer

• Worked in highly competitive Apps with the integrations such as - Email, Calendar, Contacts, Browser, File Manager, IRM (Information Rights Management), Mobile and Cloud Services: Box, Drop Box, Google Drive, One Drive, Dropbox, Box, WinDev, and WebDev.
• Performs mobile workspace testing such as - Smoke, Black Box/Acceptance, Functional, Regression, Migration, Localization, Performance, Negative and Bug validation
• Performs the server migration tests.
• Well versed with tools such as HPQuality Center and QMetry, Confluence.
• Write test cases for stories and steps to test in Quality Center and executed Test Cases for both Negative and Positive testing.
• Reports and validate bugs in Jira.
• Participated in DDPE (Dell Data Protection Encryption server) Testing.
• Works extensively with the development team to find out the root cause of defects and existing bugs.
• Effectively communicated with BA/Product Owner/Scrum Master/Dev Leads in resolving ambiguities in functional requirements.
• Identify, recommend and implement process improvements to enhance testing strategies.
• New feature presentation before deploy.
• Furthermore, I was a part of the new feature team.
• Handles escalations/customer complaints
• Participated in all agile ceremonies, including sprint planning, daily scrum meetings, retrospectives and product demos.
• Ensures the standards of the product by validating the product against acceptance criteria for stories from the Product owner.

Environment & Tools: Windows, iOS, Android, Jira, QMetry, Quality Center.

Testing Tools: HPQuality Center, QMetry, Jira and Confluence

Communication Tools: Slack, Hip Chat, and Microsoft Lync

Confidential

QA Analyst

• Functional testing, Regression Testing.
• Performed web-based application, iOS and Android app testing.
• Perform ADA compliance testing.
• Utilized Quality Center for managing the testing process (including defect tracking)
• Located and documented in detail for all defects found for development to review.
• Conducted regression and system testing in order to ensure that new code is not causing issues and that defects have been corrected.
• Created SQL queries for back end database testing.
• Work in the water-fall development environment with frequently changing requirements and features set.
• Interacted with Business Analysts for bug reviews and participate in QA discussions.

Environment: Windows, iOS, Android, Quality Center

Confidential

QA Analyst

• Ensured the standards of the product by validating the product against acceptance criteria for stories from the Product owner.
• Participated in meeting with Release Management and coordinators to manage testing activity.
• Performed functional testing, regression testing, and UAT Testing and Bug validation.
• Utilized Quality Center for managing the testing process (including defect tracking)
• Worked in the water-fall development environment with frequently changing requirements and features set.
• Review the product requirement documents, functional specifications, and involved in test developing strategy, test plan and test case documents.
• Interacted with Business Analysts for bug reviews and participate in QA discussions.

Environment: Windows; Android; Quality Center; SQL Server 2008/2005

Confidential

Tech Support Tier 2

• Provides answers to clients (Service Dealers) by identifying problems; research for providing warranty; guiding client through corrective steps.
• Create ticket and follow up to get the issue resolved.
• Improves client references and maintaining documentation.
• Strong business service focuses upon the ability to quickly build rapport and successfully negotiate settlements.
• Ability to multi-task and prioritize in a fast-paced, high-volume call center environment.
• Demonstrated problem-solving skills and time management skills
• Ability to manage conflict and communicate difficult messages.
• Avoids legal challenges by monitoring compliance with service agreements.
• Ability to work independently with limited supervision.

Confidential

Tech. Specialist Tier 2

• Provides technical support for Sears and Home Depot customers
• Strong customer service focuses upon the ability to quickly build rapport and successfully negotiate settlements.
• Help reschedules appointments.
• Ability to multi-task and prioritize in a fast-paced, high-volume call center environment.
• Demonstrated problem-solving skills and time management skills
• Ability to manage conflict and communicate difficult customers/messages.
• Ability to work independently with limited supervision

Confidential

New-Car Sales

• Generate Sales.
• As Sales Representative, I am responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrate vehicle operations.
• Building rapport, qualifying buyers by understanding, interests and requirement of buyer’s, matching Interests and requirements to various models.
• Develop and maintaining relationships with new as well as existing customers.
• Negotiate price; asking sales; completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing; delivering automobiles.
• Demonstrate automobiles by explaining capabilities, characteristics and features; explaining services and warranties; taking drives.
• Complete reports and providing sales management information.