SUMMARY:

Driven results Business Analyst / Project manager with an outstanding record of delivering technology and system integration projects on time and within a budget combines strong business acumen with the ability to implement strategies, standards, projects and efficient solutions utilizing technology and always delivering on time.

CORE COMPETENCIES AND TECHNICAL KNOWLEDGE:

Business Analysis, BRD and FSD, BPMN, Project Management, DAPTIV, Risk Mitigation, Change Management, MS Office, MS Project, Requirement Gathering, Data Mapping, SharePoint, iGRAFX, Business Intelligence, Quality Assurance, ITIL Certified, Disaster Recovery, SDLC, UAT, Process Modeling, Story Boards, Oracle (versions 9 - 12.0.6), Process documentation, SharePoint, TIBCO, SharePoint, Microsoft Office Suite - Excel, Word, Access, PowerPoint, DAPTIV, Sales force, SQL, Test Director, Visio, Use Case development

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Create and deliver High Level Design Documents (HLDs) and business requirements documents (BRDs) for each system integration and system enhancement needed to ensure end to end data accuracy across our environment.
• Create and maintain system design documentation, process and data flow analysis and documentation for the end to end solution.
• Create and deliver business requirements documents (BRDs) for each Service Request Definition (SRD) or processes related to IT Service Management (ITSM) changes requested.
• Provide requirements clarifications to technical teams during the development stage to ensure proper delivery of solutions.
• Analyze data across systems in the corporate environment to determine the root cause of data discrepancies and not just the symptoms of data issues.

Confidential

Business Analyst/Project Lead

Responsibilities:

• Worked closely with Instructional design teams while capturing Business requirements in an AGILE environment.
• Working in JIRA software while creating user stories and doing root cause analysis.
• Ability to quickly shift priorities while not losing sight of all other areas of urgency.
• Demonstrated communication skills, and the ability to think outside the box.
• SharePoint administration.
• Ability to work independently and in a team while being proactive and supplying management with weekly updates on the projects I am on.

Confidential, Phoenix, AZ

Business Systems Consultant/ Project Lead

Responsibilities:

• Worked closely with Business teams to understand business needs, gather business requirements and create Business Requirement Documents. Identify gaps in BRD’s, negate risks and gaps, and document process flows of current state and future state.
• Identified the best system solutions including the exploration of viable options and alternatives for delivering reports, dashboards and ad-hoc capabilities to develop value added systems so that it can be leveraged in the future.
• Electronic Document Solution, RouteOne and iREPO projects: Provided full SDLC analysis for web based software implementation projects. Worked with QA and IT to ensure all BRD components were traceable and testable and provided UAT.
• Project planning for small projects using MS Project. Status reporting, status meetings, budget and planning.
• Meeting planning and system documentation following a Waterfall Methodology.
• Responsible for driving logical Data warehouse and Business Intelligence system solutions which trace back to Business Requirement Document.
• One year of Agile Hybrid methodology to promote faster implementations and results.

Confidential, Phoenix, AZ

Business Systems Analyst / Project Manager

Responsibilities:

• Supported multiple full SDLC projects which included requirements gathering, creation of BRD’s, functional system documents (FSD) and test process.
• Project Planning for small projects using MS Project. Status reporting, status meetings, budget and planning, testing at all levels of the System Development Life Cycle.
• Responsible for driving logical Data warehouse and Business Intelligence system solutions which trace back to Business Requirement Document.
• Worked closely with Internal/ External clients, Business and Tech teams to understand business requirements and identify the best system solutions including the exploration of viable options and alternatives for delivering reports, dashboards and ad-hoc capabilities to develop value added systems.
• Responsible for development of Functional Specification Document including the analysis of source system data and the development of source to target mapping documents to define data movement requirements through the Data Warehouse / Business intelligence Architecture.
• Project 1: Corporate Operational Reporting: A critical part of the AmEx Accounts Receivable strategy is to simplify and reduce the number of AR systems in use today.
• Project 2: Global Disputes: SD and Merchant Services. Worked closely with Internal/ External clients, Business and Tech teams to understand business requirements and identify the best system solutions.
• Project 3: International VoCM: Lead Analyst responsible for requirements gathering. Provided project planning using MS Project. Testing at all levels of the System Development Life Cycle. Meeting planning and system documentation.
• Project 4: AAC ISO ISS Statistical Data File Reporting SMC: Liaised with stakeholders to understand requirements and identify the best system solutions.
• Project 5: Geo Coding SMC: Responsible for gathering all the data necessary for preparation of AMEX Assurance Company (AAC) regulatory financial filings requiring premium allocation by geographical code.

Confidential, Chandler, AZ

Business Analyst, Process Advisor/Consultant

Responsibilities:

• Provided requirements gathering and documentation, process modeling, design and documentation, UAT and SIT.
• Identified and applied appropriate analytical tools and methods.
• Designed and executed process, data and organization analyses.
• Facilitated teams and participated directly in the implementation of process improvements to enhance operations efficiency, quality and cost.
• Integrated business processes with other divisions and across functional areas.
• Deployment lead for deploying business solutions, products and campaigns into the contact center.
• Demonstrated strength in executing the requirements gathering process and strong facilitation skills to lead group discussions and elicit requirements in Joint Requirements Planning (JRP) or Joint Application Design (JAD) sessions.
• Captured business process models and diagrams.
• Worked with SharePoint 2008, 2010 as a development platform.

Confidential, Phoenix, AZ

Oracle Support Consultant/Business Analyst/Consultant

Responsibilities:

• Created Business Requirements Documents, Functional Specs and use cases for an internal application implementation work flow and other projects.
• Administered JAD sessions.
• Provided client support and upgrades on the Oracle e-Business Suite of products utilizing ITIL processes. Requirements gathered, created reports using Oracle Discoverer and Crystal Reports. Utilized Toad 9.5 and ADP on SCM, INV, Iexpense, CRM and Financials. (AP, AR, GL, FA, PO) Treasury and Workflow administrator project.
• Managed upgrades and implementations throughout the lifecycle of the project.
• Worked with end users, customers and/or other analysts in identifying and evaluating, Hardware, PBX, and applications and procedures/scripts used in testing the application to ensure end-user requirements are met.

Confidential

Senior Global Support Engineer, Oracle Support Services - Project Manager

Responsibilities:

• Evaluated client’s business needs, provided enhancements, assessed and implemented new processes for Oracle EBS support versions 9 - 12.0.6 on multiple platforms and networks utilizing ITIL processes.
• Performed project testing using Test Director, Load Runner Wrote scripts such as Remote Diagnostic Agent (RDA). Used Oracle Fusion Middleware
• Created / modified content in Knowledge Management Tools. Delivered formal team training sessions.
• Worked with Java developers, worked on web-based, J2EE applications, creating user manuals, training documents, and presentations.