SUMMARY:

Work directly with business and technical partners to define strategies for technical solutions using both Agile and Waterfall methodologies. Also, work closely with quality assurance engineers to ensure requirements and functional designs are translated accurately and function based on technical design. Enjoys challenges and can work effectively in cross - functional environments.

AREAS OF EXPERTISE:

• Business Systems Analyst Quality Assurance Configuration Management
• Change Management Project Management Analysis & Documenting
• Problem Solving Requirements Gathering Process Improvements
• Electronic Payments Performance Management Risk Management
• UAT /SIT Testing Security Operations Data Security/Policy

TECHNICAL SKILLS:

Languages: MS Visual Basic 6.0, Visual Studio, C/C++ C#, Java, Java Script, .NET XML, HTML

Ancillary Skills Vision plus QA TEST region, HP Quality Center: Agile/Scrum/Waterfall SDLC methodology, BABOK (v3.0), MSWord, Excel, Visio, MS SQL Server 2005/2008/2014 , MS Project, SharePoint 7,10,13, Excel, OneNote, JIRA, Balsamiq mockup tool, Mindjet, Trust wave case Tracker tool, HP Application Lifecycle Management tool(ALM), Service Now.

Daily SDLC Documents: Project Charter, TRD, BRD, FSD, Test Plan and Test Case document

Daily Agile Documents: User Story, Product backlog, Sprint backlog, Action item log, Release Plan, Sprint ending reporting

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, Arizona

Business Analyst

Responsibilities:

• Work shoulder to shoulder with Project Manager to develop a solid project plan to meet customer needs and objectives.
• Initiate communication to both internal and external clients to vet and capture scope, processes and workflows.
• Complied data in Excel - also created Pivot tables for DBA’s using Excel to code unique visual aids helpful for sales teams using Tableau.
• Architecture Data mapping, current AS IS and To Be workflows captured through Visio.
• Assist DBA’s with acquiring historical data for executive reporting, using MS SQL Server 2014.
• Managed progress and status of projects through Service Now.

Confidential

Business Analyst / Systems Analyst

Responsibilities:

• Determine missing claims and obtained historical data via 837 edi transaction.
• Validated missing historical data through Confidential Part C of ( Confidential )
• Create new Provider Load process with new (DE) delegated Entity.
• Documented processes for claim processing system/application into Qcare
• Create a functional design documentation for weekly files required for Confidential
• Documented process for Confidential Supplemental Universe files for Functional and & Non-Functional requirements.

Confidential

Project Manager / Business Analyst

Responsibilities:

• Structured project plans between client and Amex to accomplish goals of the initiative.
• Interfaced with business on a weekly basis to ensure defined requirements were being logically interpreted and coded.
• Created Merchant Claim Letters - created once a PCI Forensic investigation has been completed.
• Merchantforce data mining - is a repository where sensitive data directly related to the data breach is stored - pulled pieces of sensitive data to create Merchant Client letters.
• ERIP data investigation - is the initial repository where sensitive information is stored where authorized stakeholders can review details of an investigation - My role was to review the entire documented investigation and compile the information needed to create multiple letters to be formatted and presented to the merchant for compensation recovery.

Confidential

Lead Business Analyst

Responsibilities:

• Gathered, vetted functional and technical requirements for internal and external business partners.
• Supported development staff by assisting in documenting current application processes and procedures.
• Responsible for documenting AS-IS and TO-BE process workflow analysis between infrastructures.
• Clearly communicate concisely between businesses, stakeholders and project teams.
• Analyze/validate business solutions and contribute to other written business deliverables necessary to increase the business value and/or ensure quality of services and solutions.
• Used BABOK best practices
• Micro Strategy (BI) used to organize internal, external requirements to make business decisions.

Confidential

Agile/Scrum - Business Analyst

Responsibilities:

• Facilitate daily Scrum/Agile sessions and assisted in daily prioritization for application development and QA teams.
• Organize requirement gathering session between Business and Technology teams to create Users Stories.
• Assist in scheduling Sprint Planning and prioritization for all upcoming sprints.
• Responsible for scheduling User Story backlog for development and QA teams, using JIRA task and defect board.
• Create mockup AS-IS and TO-BE process workflows using Balsamiq mockup tool during requirement gathering sessions between Business and Technical teams.
• Produce sprint ending reports for development, quality and senior level management teams that showed resource accuracy, efficiency and productivity.
• Compiled training material and assisted QA to train internal and external customers.
• Used BABOK best practices

Confidential

Business Systems Analyst

Responsibilities:

• Define functional requirements by using Agile and Waterfall methodologies.
• Map out AS-IS and TO-BE workflow processes for functional and technical requirements for new and enhanced application development.
• Followed up with business team members daily to ensure action items and updates were on schedule.
• Facilitate and document conversations for Proof of Concept evaluations.
• Daily JAD sessions with business and technology groups to ensure project progression and efficiency.
• Assisted Project Manager in creating User Stories, Use Cases, test plans and test case definition.
• Created and validated test case scenarios using HP Quality Center.
• Used BABOK best practices
• Micro Strategy (BI) used to organize internal, external requirements to make business decisions for Big Data.

Confidential, Scottsdale, Arizona

Business Systems Consultant

Responsibilities:

• Document both functional and technical requirements by mapping out AS-IS and TO-BE workflow processes.
• Initiated daily JAD sessions with technical teams to ensure project progress and efficiency.
• Worked with user and business groups to provide training on re-engineered new requirements and enhancements.
• Used BAKOK best practices

Confidential, Mesa, Arizona

Quality Engineer Consultant

Responsibilities:

• Held daily JAD sessions with technical teams to ensure project progress and efficiency.
• Created FSD to describe the requested behavior of an engineering system .
• Joint effort with Q.C. Lead to compile and organize test scripts.
• UAT for created test cases
• Work with Technical Administrator and Training Leads to determine scope of testing and order of execution for the Test Plan.

Confidential, Scottsdale, Arizona

Quality Assurance Manager

Responsibilities:

• Responsible for all new application requirement updates, enhancement and dug fix testing.
• Created new release CD of new requirement or enhanced updates.
• UAT testing for multiple financial software applications
• Served as BA between business and end-users.
• Daily JAD sessions to ensure project progress and efficiency.
• Document needs and requirements from clients using Agile/Scrum methodology.
• Used BABOK best practices
• Worked with PM’s and client support personnel to capture processes and workflows to provide training on new requirements and enhancements.

Confidential, Phoenix, AZ

Software Test Engineer

Responsibilities:

• Created customized test plans, test scripts.
• UAT for multiple merchant applications.
• Ensured accurate testing through multiple (POS) devices.
• Reviewed and captured client needs and requirements.
• Documented defects, errors and inconsistencies.
• Identified program variances from standards.