Programmer Analyst Resume

SUMMARY:

6.5 years’ experience as a full - time programmer with application support and business analyst responsibilities for the largest telecommunications services company in Puerto Rico.

TECHNICAL SKILLS:

Languages: XML, XSLT, EDI, SQL, Java, PHP, HTML, XQuery, XPath, C++, C

Software: Oracle SQL Developer, IBM Sterling Integrator, Oracle Middleware Technologies

Applications: B2B Wholesale Reseller Gateway, Oracle SOA Suite, Informatica, Peoplesoft Variety of homegrown ERP systems

EXPERIENCE:

Confidential

Programmer Analyst

Supported multiple projects within the company to bring them into completion and provide ongoing support.
Assisted as an administrator, programmer, coder, integrator, tester and developer accordingly to the needs of the projects.
Worked closely with UAT team to bring quick resolution to issues that occurred during the testing phase.
As a business analyst, met with various departments within the organization to take business requirements or requests and transform them into project related assignments for the teams.
Wrote technical documentation for the projects assigned for future use and reference, should troubleshooting or upgrades are requested.

Sterling B2B Reseller GATEWAY integration project:

Administration support to the platform’s backend to keep it available 99.99%
Create and update current web services to maximize transactional efficiency by 25%.
Refine and improve JCL code exposing web services via XML.
Performed regression tests on the system to certify its integrity.
Immediate reseller customer support, provided issue resolution in under 24 hours to comply with FCC regulations.

Oracle Middleware integration project:

Provided administration support by analyzing the system rigorously to increase its reliability and stability by 40%.
Configure, troubleshoot, debug, implement and integrate web services to correct bugs in the system through continuous deployment routines.
Stress tested web services to determine reliability and provide improvement recommendations.
Applied performance tuning and throttling techniques to improve transaction throughput up by 30%.
Worked with other departments to solve urgent requests in the production environment.

Consolidated Order Processing System:

Worked on a residential | business product application for the sales and marketing department, increasing sales revenue by 20%.
Led deployments to production environment with an 85% success rate.
Began development of graphical interface to minimize the data input to the product catalog database.
Improved ticket resolution from the UAT team by 40%.
Managed various databases (create, define, tuned, data entry, etc.).
Configure and troubleshoot web service of the application.

Mainframe Batch Controller and Operator

Collaborated on transition to ASG technologies product migration for new mainframe interface and configured automation processes to reduce operator input in the system by 40%.
Provided administration support to multiple applications and systems keeping their availability and uptime at 99%.
Worked on transactional batches of the company’s business-related process to success on a regular basis (98% success rate).
Quick analysis and response to any situations encountered and prompt resolution.
Prepared detailed metrics reports of the systems for management to convey performance, health, availability and scalability.

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