Business Analyst II Resume

OBJECTIVES:

Experienced IT professional and MBA candidate with years of client and end - user facing experience seeking to leverage my technical and professional expertise to grow in the new role at your company.

TECHNICAL SKILLS:

Microsoft Word, Excel, PowerPoint, SharePoint, Visio, Visual Studio, Access, Great Plains, QuickBooks, IBM Connections
Strong SQL Database querying, UAT testing
Languages/Data Transactions: HTML, PHP, CSS, Visual Basic, EDI, Flat Files, XML, FTP
Software/Applications: SAP, BlueCherry (ERP Software), RLM (ERP Software), Manhattan Associates Supply Chain Platform, GXS-Inovis, InterTrade, Liaison VAN Network

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst II

Investigating, identifying and resolving issues in SAP processing
Working closely with internal stakeholders and external customers on EDI projects and implementations
Managing customer expectations and project timelines and estimates
Providing project management support on trading partner requests
Assisting customers to resolve issues and coordinate EDI implementations
Performing data analyses using SQL to resolve production issues and support customer inquiries
Partnering with team members to execute testing of system changes and/or fixes
Interacting with stakeholders from different Pharmaceutical functional areas, third-parties and Pharmaceutical external customers

Confidential

Senior Consultant, Project Management/ Integration (Contract)

Worked closely with the UX/UI team to align business requirements with the overall UX/UI design of the end-user applications.
Responsible for requirements gathering and managing documentations using SharePoint and IBM Connections
Set up integrations for new and existing GEP clients by working with Internal and External Partners to activate integrations
Worked directly with customers’ IT organizations and SMEs to help them understand data formats and negotiate protocols.
Provided regular, frequent and consistent status updates to the other members of the Implementation team regarding integration requests
Supported existing integrations on behalf of clients and third-party service providers
Assisted with gathering and tracking information from clients and third-party service providers when new integrations and services are requested
Worked with project managers with other aspects of new client implementations as needed and available
Assisted Support team members with escalated integration troubleshooting as needed

Confidential

Application Developer/ Business Analyst

Performed SQL queries to manage and track high volume of data
Analyzed client business processes and deliver best practice recommendations
Created specifications for and implement a detailed, well executed application configuration
Completed implementations for proprietary ERP application
Worked alongside technical consultants to define requirements for base product enhancements
Led and mentor a team of junior consultants in the delivery of project tasks

Confidential

Business Analyst, EDI/ Production Systems (Contract)

Gathered and analyzed requirements from internal and external customers
Provided transaction monitoring and problem resolutions to improve internal systems’ processes
Ensured new system modules and functionalities to align with user requirements
Created test plans for upcoming system releases
Enhanced current EDI maps to meet specifications
Worked extensively with the third-party warehouses, A/R, Customer Service and production departments on all vendor compliance issues.
Ensured the company is compliant with customers’ EDI requirements
Provided on-going support for project development, testing and integration as required
Onboarded customers for EDI automations
Performed SQL queries to analyze data in Production Systems and to research on EDI related issues
Managed timelines and reported project status on all EDI projects
Maintained master tables in company’s ERP system
Designed and managing company Vendor Management portal in Production System.

Confidential

End User Support- Data Integration Specialist (Contract)

Issue identification and diagnosis, data analysis, and root-cause investigation for data integration related issues.
Incident management (Triage, follow-up, etc.) of Production Incidents (Oracle CRM)
Coordinated the implementation and testing of data integration fixes between various teams
Applied data remediation processes as directed by project management
Communication of issues and resolution plans to project management
Worked closely with the business units to define and implement solutions according to business strategies and goals
Studied data sources by interviewing users; defining, analyzing, and validating data objects
Identified the relationship among data objects

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