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Business Analyst Ii Resume

OBJECTIVES:

Experienced IT professional and MBA candidate with years of client and end - user facing experience seeking to leverage my technical and professional expertise to grow in the new role at your company.

TECHNICAL SKILLS:

  • Microsoft Word, Excel, PowerPoint, SharePoint, Visio, Visual Studio, Access, Great Plains, QuickBooks, IBM Connections
  • Strong SQL Database querying, UAT testing
  • Languages/Data Transactions: HTML, PHP, CSS, Visual Basic, EDI, Flat Files, XML, FTP
  • Software/Applications: SAP, BlueCherry (ERP Software), RLM (ERP Software), Manhattan Associates Supply Chain Platform, GXS-Inovis, InterTrade, Liaison VAN Network

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst II

  • Investigating, identifying and resolving issues in SAP processing
  • Working closely with internal stakeholders and external customers on EDI projects and implementations
  • Managing customer expectations and project timelines and estimates
  • Providing project management support on trading partner requests
  • Assisting customers to resolve issues and coordinate EDI implementations
  • Performing data analyses using SQL to resolve production issues and support customer inquiries
  • Partnering with team members to execute testing of system changes and/or fixes
  • Interacting with stakeholders from different Pharmaceutical functional areas, third-parties and Pharmaceutical external customers

Confidential

Senior Consultant, Project Management/ Integration (Contract)

  • Worked closely with the UX/UI team to align business requirements with the overall UX/UI design of the end-user applications.
  • Responsible for requirements gathering and managing documentations using SharePoint and IBM Connections
  • Set up integrations for new and existing GEP clients by working with Internal and External Partners to activate integrations
  • Worked directly with customers’ IT organizations and SMEs to help them understand data formats and negotiate protocols.
  • Provided regular, frequent and consistent status updates to the other members of the Implementation team regarding integration requests
  • Supported existing integrations on behalf of clients and third-party service providers
  • Assisted with gathering and tracking information from clients and third-party service providers when new integrations and services are requested
  • Worked with project managers with other aspects of new client implementations as needed and available
  • Assisted Support team members with escalated integration troubleshooting as needed

Confidential

Application Developer/ Business Analyst

  • Performed SQL queries to manage and track high volume of data
  • Analyzed client business processes and deliver best practice recommendations
  • Created specifications for and implement a detailed, well executed application configuration
  • Completed implementations for proprietary ERP application
  • Worked alongside technical consultants to define requirements for base product enhancements
  • Led and mentor a team of junior consultants in the delivery of project tasks

Confidential

Business Analyst, EDI/ Production Systems (Contract)

  • Gathered and analyzed requirements from internal and external customers
  • Provided transaction monitoring and problem resolutions to improve internal systems’ processes
  • Ensured new system modules and functionalities to align with user requirements
  • Created test plans for upcoming system releases
  • Enhanced current EDI maps to meet specifications
  • Worked extensively with the third-party warehouses, A/R, Customer Service and production departments on all vendor compliance issues.
  • Ensured the company is compliant with customers’ EDI requirements
  • Provided on-going support for project development, testing and integration as required
  • Onboarded customers for EDI automations
  • Performed SQL queries to analyze data in Production Systems and to research on EDI related issues
  • Managed timelines and reported project status on all EDI projects
  • Maintained master tables in company’s ERP system
  • Designed and managing company Vendor Management portal in Production System.

Confidential

End User Support- Data Integration Specialist (Contract)

  • Issue identification and diagnosis, data analysis, and root-cause investigation for data integration related issues.
  • Incident management (Triage, follow-up, etc.) of Production Incidents (Oracle CRM)
  • Coordinated the implementation and testing of data integration fixes between various teams
  • Applied data remediation processes as directed by project management
  • Communication of issues and resolution plans to project management
  • Worked closely with the business units to define and implement solutions according to business strategies and goals
  • Studied data sources by interviewing users; defining, analyzing, and validating data objects
  • Identified the relationship among data objects

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