SUMMARY:

• Resourceful and dynamic Business Analyst with over 7 years of experience with strong business analysis skills and strong knowledge of the software development life cycle (SDLC) utilizing Waterfall and agile methodologies.
• Highly experienced in various domains including Finance, Investment banking and Loans.
• Strong experience in client interaction, understanding business applications and business data flow and experienced in conducting JAD Sessions, Interviews and client meeting to gather requirements.
• Strong knowledge of logical/ physical data modeling, Dimensional/ER Modeling, Star and Snowflake schemas.
• Expert in facilitating and defining the entire Testing Life Cycle including Test strategy, Test planning, Test case preparation, Test execution and Defect management.
• Experienced in conducting Automation, Performance, User Acceptance Testing using various tools including Rational Suite and coordinating with the UAT participants
• Experienced in using Rational requisite pro for managing requirements throughout the application lifecycle.
• Adept in deploying the projects by involving in go - live processes and getting client feedback timely.
• Always recognized for mastering new business activities and processes quickly and applying knowledge gained from past experience to future initiatives. Work well under pressure and can complete projects with tight deadlines.
• Proficient in creating graphical representation of requirements using UML diagrams.
• Strong team building, conflict management, time management and meeting management skills.
• Communication Skills: interacting with users, clients, management and developers to clearly communicating details like project requirements, requested changes and testing results. Outstanding written communication abilities. Worked in multi-cultural environments and coordinating with internal, external and overseas teams
• Technical Skills: Highly experienced in broad range of technologies including business process tools such as MS Project, MS Office Suite, MS Visio, Reporting Tools (SSRS, crystal reports), JIRA, Modelio, Confluence, SAP software
• Problem Solving Skills: Finding ways to quickly resolve problems and move toward a successful project.
• Decision-Making Skills: Sound judgment in a wide variety of complex business matters, any number of which could determine the viability of the business for years to come; assess a situation, receive input from stakeholders, and select a course of action without hesitation.
• Negotiation and Persuasion Skills: As business analyst served as a liaison between developers and users, clients and companies, and management and IT. Found the balance between individual wants and business needs, and then interacted with a variety of personality types toward a solution that worked for the business through outstanding persuasion skills.
• Requirements gathering, creation, and documentation.
• Design and improvement of operations; process and human work flows. Identifying system bottlenecks, critical and vulnerability points, sequential and parallel processes, process flow risk and disaster mitigation.
• Business Process Modeling and Notation for B2B and internal processes using BPMN 1.0, BPMN 1.1, BPMN 1.2, BPMN 2.0 Beta.
• Quickly transition from Excel basics to sophisticated analytics
• Summarize data by using PivotTables and Descriptive Statistics
• Use Excel trend curves, multiple regression, and exponential smoothing
• Master advanced functions such as OFFSET and INDIRECT
• Delve into key financial, statistical, and time functions
• Leverage the new charts in Excel 2016 (including box and whisker and waterfall charts)
• Make charts more effective by using Power View
• Tame complex optimizations by using Excel Solver
• Work with the AGGREGATE function and table slicers
• Create PivotTables from data in different worksheets or workbooks
• Learn about basic probability and Bayes’ Theorem

TECHNICAL SKILLS:

• Planning & Execution
• Database Design (RDBMS)
• Systems Engineering
• Business Development
• Enterprise - wide Implementations
• Requirements Analysis
• ROI Analysis
• Costing & Budgeting
• Project Scheduling
• Testing/QA/Rollout/Support
• Cross-Functional Supervision
• Team Building & Mentoring
• Client Relations & Presentations
• Business & IT Planning
• Vendor Management

WORK EXPERIENCE:

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Ensuring smooth transition of development team from Waterfall to Agile
• Updating exiting FRDs
• Coordinating JIRA training
• Implemented new out of band authentication for banking applications
• Working of the digital architecture epics with other BSAs
• Defining future state architecture with digital solutions team
• Completed requirements tractability matrix
• Facilitating requirements elicitation and validation meetings with stakeholders
• Creating and updating process flows for future and current projects
• Reviewing prototypes and solutions designs
• Contributing to bank BSA work standardization
• Creating and assigning user stories, tasks and subtasks for development team in JIRA
• Creating functional Specifications
• Creating, updating and managing all team documentation in Confluence and JIRA
• Facilitating daily standups, grooming sessions, sprint planning, demos and retrospectives
• Creating test scripts for UAT
• Assisting QA/SDET with manual testing and validation of results
• Identifying and reporting bugs
• Providing occasional production support with deployments, releases and bug fixes
• Carrying out research and data analysis for current and future projects

Business Analyst

Confidential, Dallas, Texas

Responsibilities:

• Gathered user requirements and directed developers for practical deliverables.
• Work with the full SDLC, elicit, analyze and define requirements.
• Conducted JAD sessions between the end users and the development team. Worked with the software architects / developers to ensure that the applications confirm to customer requirements.
• Used Rational Unified Process (RUP) for streamlining the team’s development activities.
• Analyzed current formats for reporting Accounts Payable, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too.
• Prepared documents to conduct user acceptance testing.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Participated Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues.
• Maintained development databases, test databases and applied RDBMS patches.
• Took approvals from business owners for business requirements
• Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project

Business Analyst

Confidential, New York

Responsibilities:

• Involved in project management activities, like project planning, development and execution.
• Analyzed Client requirements, generating workflow process and necessary documents for the project.
• Implemented Order management and Purchasing
• Responsible for Customer Service inventory organization transactions.
• Managed Requirements and communicating with user groups and team members using UML diagrams in Rational Rose and Rational Requisite Pro.
• Created Business Required Document (BRD) detailing the solution of the project and the needs of client.
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), Software Design Documents (SDD), User Interface Design, designing of Application Architecture & Database Modeling.
• Acted as a liaison with the customer regarding the end user requirements.
• Was responsible for understanding business rules that drive system logic.
• Defined project milestones, schedules, monitoring progress using MS Project and updating plans as required.
• Initiated Use Case Analysis using UML, which provided the framework for potential use case deliverables and their inter-relationships, and allow for maximizing software reuse.
• Documented User Requirements with MS Word as the editing tool.
• Identified and resolved issues between business requirements and technical constraints, often involving other business analysts and technology staff.
• Conducted data analysis using SQL queries.
• Utilized knowledge of networking and for project integration requirements analysis.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensure that critical requirements are not missed.
• Followed the UML based methods using Rational Rose to create Use Cases, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams.
• Weekly Status reporting to the product manager and director of IT.
• Using RUP provided technical leadership and expertise in reorganization of a complex End-to-End Testing effort and performed System analysis and organizational review of existing QA process.
• Conducted highly interactive JAD sessions with projects stakeholders such as users, QA analysts, and project management team, identifying and resolving issues.

Business Analyst

Confidential, Los Angeles

Responsibilities:

• Gathered user/business requirements, generated business models, performed use case analysis and created class diagrams, sequence diagrams using UML.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Worked with business and technical teams to clarify functional requirements
• Documented GRC workflows using Visio diagrams to meet the exact needs of the organization while leveraging industry practices
• Analyzed business challenges; mapped current business processes to the new system or service
• Implemented a structured system development methodology with emphasis on Rational Unified Process (RUP) that dramatically improved productivity and reduced errors.
• Developed system and defined metrics to evaluate performance in innovation Collaborate with other marketing and sales operations professionals to develop state-of-the-art models/tools for planning, forecasting and tracking trends and results
• Participated in team and executive meetings to provide information and proposals concerning the improvement of marketing effectiveness and business results
• Contributed to design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key marketing decisions

Business Analyst

Confidential, Houston, Texas

Responsibilities:

• Lead business initiatives including brainstorming on new functionality for current systems.
• Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case in Requisite Pro
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Created use case scenarios and documents work flow and business process.
• Documented business workflows textually as well as in UML diagrams (State diagrams) according to RUP, for the stakeholder review
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Expert in payment rejects and root cause
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders
• Prepared the UML Use Cases using Rational Rose
• Used Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Familiar with Cash positioning, debt management, and bank reconciliation
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Supported the assigned project manager with creating detailed project plans assisting in developing, scheduling and tracking project timelines.
• Supported project governance and provided regular project communications to the project manager and business areas.
• Performed feasibility, adaptability study and risk analysis to identify the business-critical areas from USER perspective.
• Extensively involved in gathering business requirements and system requirements and specifications. Provided conceptual solution. Translated conceptual solution into technical design. Extensively worked on system architecture. Used UML to create use cases, used case diagrams, classes & sequence diagrams.
• Prepared test cases, test plans, test strategies, traceability matrix for QA team.

Business Analyst

Confidential, Dallas, Texas

Responsibilities:

• Worked closely with the Project Manager to plan how the work will be broken down into logical components to facilitate focused and efficient requirements gathering
• In charge of creating and maintaining the Business Requirement Document (BRD)
• Used Requisite Pro to document requirements, associate change requests with requirements and connect requirements.
• Facilitated business requirements gathering sessions (JAD sessions) with the client, and overlooked the creation of Use Cases/Activity Diagrams and Functional Specifications using Visio
• Performed feasibility study and risk analysis to identify the most critical requirements from the user’s perspective
• Conducted one-on-one meetings with the project SMEs (in person or by phone) to gather the requirements
• Assisted Project Manager and provided regular project communications to the project manager and business areas
• Documented business workflows textually as well as in UML diagrams (State diagrams) using Vision and forwarded them to stakeholders to review
• Created wireframes for the web application layout that could be understood by both business and technical personnel.
• Used IBM Rational Requisite Pro to manage a requirements traceability matrix, made in MS Visio
• Maintained test suites and performed performance testing using Load Runner
• Provided post-implementation support for the new web application used by the clients
• Designed, documented, configured and deployed SharePoint intranet solution for corporate documents, client management, issue management and task management.
• Gathered requirements for SharePoint
• Wrote and presented functional requirements to stakeholders and developers
• Converted existing Ad-Hoc SharePoint design and development efforts to team-based development including source-code control, code documentation, and versioning
• Produced reports, analyzed data for trends, compared actual performance with planned performance, analyzed variances and presented in Excel spreadsheets to management
• Prepared business an analysis related documentation in Word, including requirements, current and future state processes and workflows in Visio, report specifications and others to high quality standards
• Created, updated and maintained Excel project schedules through all phases with new and changed information received from various sources
• Maintained Project Lifecycle Manager dashboard with all changes including dates, status and cost
• Contributed to the development of project plans by providing input to project charters, project deliverables, cost/benefits analysis, timeline estimates, scope and control
• Communicated project status to senior management and project stakeholders to ensure timelines and deliverables were on track
• Documented and tracked all risks and issues including action items that arose at the project level.
• Investigations of requirements within the functional area Sales & Marketing Process and the translation to processes, projects and/or applications
• Supported the Business process owner in approving and prioritizing projects
• Defined plans or change requests for some projects
• Participated in project teams and projects
• Identified appropriate data sources and elements for marketing projects. Provided complete performance population data at the account level and assisted in creating statistical samples.
• Provided analytic support in the preparation of reports and presentations to management including creating charts, tables, graphs and listings.
• Developed and maintained automated tools that ensured efficient monitoring of trends that provided a consistent approach to each of the team's marketing reviews.
• Analyzed overall economic conditions and specific industries as needed to identify emerging issues that may affect portfolio quality.
• Monitored budget, scope, schedule and deliverables and reported to the Business process owner
• Ensured formal closure of projects, including evaluation of schedule, budget, deliverables and lessons learned
• Analyzed overall economic conditions and specific industries as needed to identify emerging issues that may affect portfolio quality.

Assistant Project Manager/Marketing & Sales Lead

Confidential

Responsibilities:

• Collected, consolidated and generated weekly sales forecasts (month and quarter focus) and roll up each week’s numbers to Sales Management.
• Compiled key pieces of information related to performance against sales objectives to be reviewed by Management and reported approved plans to Finance for processing.
• Analyzed win-loss data and reported on key findings to sales leadership.
• Developed presentations that analyze sales and marketing activities and achievements from SalesForce.com or similar SFA applications.
• Reporting and analysis for the Sales and Marketing departments, including executive reporting of sales and marketing results, key metrics and KPIs, campaign tracking and analysis, and ad hoc strategic analysis.
• Implemented and managed reports and dashboards in Salesforce.com ensuring sales reps and leaders have access to key data required to successfully manage the business.
• Monitored the accuracy and efficient distribution of sales reports and external intelligence essential to the sales organization.
• Recommended revisions to existing reports, or assists in the development of new reporting tools as needed

Marketing & Sales Representative

Confidential

Responsibilities:

• Identified appropriate data sources and elements for marketing projects. Provided complete performance population data at the account level and assisted in creating statistical samples.
• Provided analytic support in the preparation of reports and presentations to management including creating charts, tables, graphs and listings.
• Developed and maintained automated tools that ensured efficient monitoring of trends that provided a consistent approach to each of the team's marketing reviews.
• Informed management by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributed to team effort by accomplishing related results as needed.
• Executed daily tasks surrounding product and service promotions for assigned clientele
• Collaborated with other teams to map territory, game plan, and launch marketing plans
• Ensured a seamless sales process through effective marketing and promotional tactics
• Represented client brands at promotional events
• Assist with logistics, developing, and deploying materials for campaigns.
• Accomplished marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs.
• Provided excellent customer service.
• Established pricing strategies, recommended selling prices, monitored costs, competition, supply, and demand.
• Developed and followed up on business leads. Cold calls, direct emails, and performed other lead generation activities.
• Assisted Sales Manager to help sustain sales growth.