PROFESSIONAL SUMMARY:

• Continuous Improvement focused, Goal oriented and Customer centric IT Project Manager with 20+ years of experience in IT Systems Development & Maintenance, SAP Implementation & Customization, Business & IT Process Development, Deployment and Improvement
• Certified Six Sigma Black Belt from Aveta Business Institute accredited by International Association for Six Sigma Certification (IASSC)
• Masters in Nuclear Physics and Post Master in Computer Applications from Jadavpur University and Regional Computer Center, Jadavpur, India
• Possess strong technical, managerial, analytical, logical, problem solving, communicational and behavioral skills to initiate, manage and sustain Strategic Changes in the organization
• Established and Managed Business Process Development, Reengineering & Integration, Documentation and Continuous Improvement functions in multiple organizations using Six Sigma Concepts and Measurements
• Graduating from a Software Programmer, moved to Project/ Program Management Roles in Systems/ Software Development & Maintenance, and Business/ IT Process & Performance Management areas
• Developed significant experience in Business Domains like Materials Management, Quality Management, and other areas of Supply Chain Management during the Development and Maintenance of Application Systems
• Managed offshore/ onsite Teams of different sizes in Application Development and Business Process Management using CMMI based integrated Teaming approach in multiple Confidential organizations of varying Size
• Customized, configured, implemented and maintained enterprise Business Processes using SAP Modules in Supply Chain Areas (MM, PP, QM, DM & RM). Identified, analyzed and resolved Production Support Issues
• Performed Quality & Testing (Legacy & SAP), Integration and Implementation of large Systems using Waterfall, Iterative, and Agile (Scrum) methodologies
• Managed several IT Maintenance Projects (SAP & non SAP) using Best Practices from ISO 20000 and ITIL
• Developed, Documented, and Implemented Processes and Workflows using process definition models like ETVX, DMADV and SIPOC. Experienced in creating Use Cases, Activity Diagram, BPMN Diagram, Event driven Process Chain, UI/ Screen Design and other static and dynamic Process and Data Models.
• Developed and Documented ‘AS IS’ Processes and Engineered/ Reengineered ‘TO BE’ Processes in multiple organizations as part of SAP implementation in Supply Chain and Production Quality domains
• Actively participated and led several IT/ Business Process Improvement Programs to reduce Cycle Time, increase Throughput, improve Quality, eliminate non - Value-added activities and simplify Process Flow, RACI and Process Interfaces. Used Process Improvement Models like PDCA, DMAIC and others
• Consulted & Supported organizations in adopting ISO and CMM / CMMI framework (Level 3) by way of Process Development & Implementation, Training, Reviews & Audit and different types of Assessments like Gap Analysis, SCAMPI Assessments, and overall Organization Change Management.
• Conceptualized, Designed, Developed and Implemented Repositories to store Domain Knowledge, Process Frameworks/ QMS, Data/ Metrics/ Reports, Training Materials, IT Service Assets and Reusable objects
• Conducted and Participated in various types of Product & Process Reviews, Peer Reviews, Stage Gate Reviews across SDLC, Management Reviews and special Event driven Reviews
• Successfully handled Organization Change Management during implementation of New/ Re-engineered Business Processes and SAP Systems using effective approach towards Conflict and Risk & Issue Management, Stakeholders’ Involvement, Priority & Interdependency Management, Training & Communication
• Used Management & Statistical Analysis Techniques like Pareto/ Trend/ Root Cause Analysis, Scatter Diagram, Cost Benefit Analysis, ROI Analysis, Flow Charts, Ishikawa Diagram, CSAT Survey, VOC Compilation, Spaghetti Chart, Check sheet, Histogram, 5S, Kaizen, FMEA, Heat Map, Value Stream Mapping, 5Why’s etc.
• Volunteer regularly at Irvine Senior Center, International organizations, local schools and Edison organized events being member of Eco-IQ, Edison roundtable

PROFESSIONAL CAREER HISTORY

Confidential, Irvine, CA

Sr. Manager

Responsibilities:

• Managed Support to Application Development Teams and provided end to end Support in terms of
• Business Requirements Analysis, Scope Definition, ROI Computation and Creation of Requirement Documents like BRD (Business Requirement doc), FDS (Functional Design Specification), technical Issue Resolution Logs etc.
• Business Process Engineering & Re-Engineering and associated documentations
• Requirements Change Management with creation of CIAs (Change Impact Assessments)
• Functional & User Acceptance Testing by design & execution of Test Cases & Scripts in multiple environments and Documentation of Test details and Test results in HPQC
• Data Verification using Queries in Production/ Test DB
• Production Validation in collaboration with the clients for Business/User Acceptance Test(UAT)
• Understanding of Client Priorities through participation in appropriate forums like Planning meeting, Tactical meeting, Team meeting, Focus meeting, Decommissioning meeting and so on
• Assisting Clients in resolving issues and supporting BPOs (Business Process Owners) in defining new System Requirements/ Enhancements, and Business Process Re-Engineering
• Training and Support to clients to ensure effective utilization of appropriate technology resources like SAP as per the strategies defined in Quality Management Systems
• End to End Defect Management covering Identification, Tracking, Correction, Prevention and Closure of Defects
• Managed IT Maintenance & Production Support teams and provided following Support
• Incidence Management (including Bug-fixes, Break-fixes, small Enhancements etc.)
• Problem Management (including Root Cause Analysis &Action Implementation)
• Functional & User Acceptance Testing
• Knowledge Compilation, Organization Repository Updates and Knowledge Sharing
• Stakeholders interfacing and customer/ End User Training
• IT Capacity Availability & Requirements Analysis and interfacing with IT Infrastructure
• Configuration Management of IT Service Assets- Documentations, Executables, Programs etc.
• Coordination with the Release Management Team for deployment of correct Release versions
• Change Management- Impact Analysis, Implementation, Testing and Training, Coordination
• Managed & Performed End to End Testing (Functional, Regression, Integration & UAT) for AGILE & Other Development Projects
• Test Strategy and Test Planning
• Test Design & Test Scripting (Scenario based)
• Test Case Review & Execution (Manual & Automated)
• Test Result Documentation & Reporting
• Defect Management, Correction & Prevention, Test Metrics Computation & Reporting
• Test Data & Test Environment Management, Smoke Testing for Builds and Releases
• Managed and implemented the following Projects end to end using Agile Methodology with support of 5- 10 resources:
• Web based Storm Tracker and High Fire Area projects
• Consolidated Mobile Solution using SOA (Service Oriented Architecture) project
• 3rd Party Infraction projects for wireless communication providers
• SAP DM/ RM Module (Document & Record Management) including OpenText Content Server covering Systems Analysis, Specifications, Development /Enhancement /Implementation (including Configuration /Customization), Testing, User Training and Maintenance/ Support
• Nuclear Compliance project for DMS/RMS starting from FDS, Test Scripting, Test Execution till Production Validation and implementation
• Data Migration Project from Legacy System to SAP DMRM and Data update projects for PM (Plant Maintenance) Module using Win-shuttle and SHDB Scripts, validation & execution
• Performed following Project Management Activities
• Performed Project Scoping, Cost Benefit Analysis, Prioritization and Validation with Clients
• Managed a team of off-shore and on-shore resources coming from diverse cultural orientation
• Provided Training & Guidance to Team members with maintenance work of SAP PM, DMS, RMS
• Managed Risks & Issues in the Projects and Coordinated with the IT Program Managers
• Supported IT Program Managers in Project Estimation, Project Planning, Monitoring & Reporting
• Performed Project Scheduling, Monitoring and Control
• Conducted regular and ad-hoc Meetings at all levels- Daily, Weekly, Monthly and Event Driven
• Developed Project Status Reports and Present the same to internal & external Stakeholders
• Managed Clients/ End Users, Vendor Partners and Contractors to support the Engagement
• Managed Stakeholders’ Involvement & Dependencies in the related Projects/ Programs
• Performed Resource onboarding, orientation, training and mentoring
• Performed Project Governance- Performance analysis, Prioritization, Stakeholders’ Management

Confidential, Irvine, CA

Lead Business Analyst

Responsibilities:

• Managed Teams for Application Development, Maintenance and Support activities as single point of Contact to Customers/ End Users
• Implemented SAP QM (Quality Management), modules across the organization
• Managed & Resolved all Production Support Issues/ Bugs using HEAT Ticket System
• Performed Systems Analysis, Requirements Specifications, Implementation (Configuration/ Customization), Testing, user Training and Maintenance/Support of Supply Chain Modules
• Performed analysis and troubleshooting of end user reported issues /problems.
• Carried out several modifications for Performance Improvement and Change Implementations
• Managed Web applications using BSPs. Supervised and provided functional requirement support and direction to third party ABAP-4 consultants
• Performed Development/Maintenance of BW Queries/reports using Business Explorer (BEX) by creating Info-Cube, multi-cubes, loading data from SAP to BW.
• De-bugged SAP customized Programs using Log files. Performed Master Data Maintenance for different SCM modules of SAP
• Created, Implemented and Maintained Background Jobs and Automatic Alerts
• Interacted and managed several cross functional users and developers (Vendors/Contractors)
• Performed Knowledge Documentation, User Acceptance Testing and End User Training etc.

Confidential, Irvine, CA

Manager

Responsibilities:

• Managed a team of 5 resources from different geographies and performed the following
• Established and Managed Software Engineering Process Group (SEPG) & Process Audit functions
• Coordinated the SEPG activities with SEPG onsite and offshore resources to ensure Process implementation and institutionalization across the organization
• Conducted Internal Reviews and Audits to verify the extent of Process Tailoring, Awareness, Implementation, Institutionalization and Improvement from the perspective of CMMI level 3 and Stage Gate based Product Life Cycle process compliance
• Performed multiple rounds of Gap Analysis to prepare and refine a detailed CMMI and Stage Gate Adoption Plan for the organization and a detailed Engineering Project Plan for the Quality System
• Designed, Developed and Implemented Defect Prevention Models using Confidential Tracker tool

Confidential

General Manager

Responsibilities:

• Established SQA and SEPG functions for SAP environment and managed the teams
• Established and Managed a Quality Portal containing organization Policies, different Life Cycle Models, Organization Processes, Process Aids, Metrics & Measurement Database
• Conducted several training programs for 1) Quality System using the Quality Portal and 2) CMM & CMMI Process Areas at Overview and Detailed level
• Conducted Process Adequacy and Compliance Reviews & Audits in accordance with the expectations of CMM / CMMI level 3 framework
• Performed Documentation Review of new software products
• Developed ‘Measurements and Metrics’ Model for all phases of standard life cycle models including Process Performance and ‘Process and Product Quality’ related Metrics for all phases
• Implemented Web based Process Repository / Process Portal
• Designed, Developed and Implemented Web based Time recording system

Confidential

Programmer/Sr. Systems Analyst

Responsibilities:

• Managed a team of 5 - 8 internal resources
• Implemented Materials Management System in C/Pro*C/ UNIX /Oracle from Mainframe, COBOL after extensive Business Process Re-Engineering and later on managed a team of resources for the Maintenance/Support activities of the same. Primarily used Waterfall & Iterative SDLCs
• Performed Requirements Gathering and Management, Design (Process, Database / Interfaces), Coding, Verification/Validation, Project Review, Reporting / Communication, User / Client Management, Configuration / Release Management for Supply Chain Management related systems in Confidential
• Migrated the Materials Management System to SAP after a yearlong analysis of AS-IS and TO-BE processes for Master Data, Transactions Processing, Vendors’ Share of Business and Price, Ordering/Purchase Order, Stock Accounting, Inventory Control/Reporting, Stores Management, Supplier Rating, Supplier Development, Excise/Value-Added-Tax and Import related activities
• Major System functions handled in MM module are as follows:
• Master Data - Material Master, Vendor Master, Purchase Information
• Procurement - Purchasing, Special stocks/ procurement types, Source Purchase docs
• Inventory Management-Goods Receipt/Issues, Transfer posting, Reservation, Physical Inventory
• Valuation & Account Assignment - Price Change, Valuation Type, Account Assignment
• Others- Reporting and Interface with other systems
• Conducted SAP User Training for multiple batches of End Users
• Managed and Resolved all Production Support Tickets in Materials Management and Master Data Maintenance Module
• Business Process Re-Engineering & Documentation in Supply Chain Management Areas
• Developed IT Quality Processes and QMS in accordance with ISO 9001: 1994