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Business Analyst/project Management Resume

SUMMARY:

  • Comprehensive knowledge of Software Development Life Cycles (SDLCs), having extensive experience in Requirements Analysis, Project Management, System Design, Functional Testing and related processes.
  • Experience working on Regulatory compliance related changes, SOX Compliance audits and SDLC audits.
  • Detailed knowledge on ITIL and IT Service Management with focus on aligning Technology solutions to Business priorities and strategies.
  • Proven experience in areas of Credit card transaction security, Payment Systems, Authentication, fraud monitoring and prevention in accordance with the Industry standards.
  • Extensive experience in gathering, managing, and documenting Business requirements.
  • Project Management including Scope Definition, Risk Management, Schedule & Budgeting, Change Management and Reporting for large scale projects.
  • Excellent facilitation skills in conducting Joint Application Development (JAD) sessions for requirement gathering, design, and analysis with Subject Matter Expert (SME’s), stakeholders, developers, and end users. Successfully conducted walkthroughs, surveys, questionnaires, interviews, and brainstorming sessions.
  • Adept at creating and transforming business requirements into functional requirements and designing solution blueprints using context, Use Case, Sequence and Activity diagrams using MS Visio.
  • Well versed in drafting mock - ups and prototypes for projects alongside UX (user experience) teams.
  • Well versed in Change Management, Quality Assurance, Defect Tracking, System Integration, and Project Planning.
  • Strong experience in facilitating and conducting User Acceptance Testing (UAT).
  • Exceptional problem solving and sound decision making capabilities, recognized for providing alternative solutions, and meeting deadlines while submitting deliverables.
  • Well versed with both Waterfall and Agile methodologies - experienced in creating and managing user stories and coordinating with the Scrum team for timely delivery of the agile artifacts.
  • Managed and coordinated with various stake holders and third party vendors to monitor progress, meet deadlines, standards and budget targets. Worked with senior business and Technology stakeholders across to deliver successful business outcomes.
  • Effective communication and interpersonal skills for providing timely project status reports to senior management.
  • Worked on diverse technology initiatives like New Platform/Product launches, Risk & Compliance, Database Migrations and other Enhancement/maintenance related initiatives.

KEY DOMAIN AND TECHNICAL KNOWLEDGE:

Domain: Credit Cards & Payments - B2B Commercial Payments, Retail Payments, SWIFT, Customer Onboarding, Customer Service, Risk & Fraud PreventionConsumer Banking, Mortgage services, Regulatory Compliance, Commercial Credit, Accounts, Loyalty & Rewards Management, Consumer Banking

Tools: used: Encompass, B@ncs, Finacle, Pennysaver, ServiceNow, CA Clarity, JIRA, Redline, Balsamiq, HP Quality Center, MS Visio, Rally, MS Office (Word/Excel/Power Point), MS Project

Processes: SDLC - Waterfall & Agile Scrum, ITIL, ITSM, CMMI, Change Management, Risk Management, SOX/SDLC Compliance audits, Release Management

Technical: Cobol, JCL, C language

Database: SQL and DB2

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Project Management

Responsibilities:

  • Worked with the Modifications Business team in order to establish detailed functional requirements and prepare Technical requirements & Use case specifications for the loan origination & evaluation application.
  • Created functional requirements, user stories and test cases for Regulatory compliance related changes that are the outcomes of CFPB audit.
  • Prepared Functional documents for As-Is system design and participated in the Scope definition sessions with the Client management.
  • Worked with developers and Quality Assurance team to review and evaluate Use Case and functional requirements.
  • Prepared Mock ups for the proposed Paperless system using Balsamiq and M S Visio for the User Interface screens and the Modifications Dashboard.
  • Conducted functional testing to validate the requirements and supported the Business teams in UAT and Regression testing.
  • Prepared Functional design documents & process flows of the application and suggested enhancements and process improvements.
  • Project Management activities - Scoping, Budgeting, project tracking, Risk analysis, change management and executive reporting.

Confidential

Business Analysis/Project Management

Responsibilities:

  • Part of Commercial Business portfolio handling multiple programs related to Commercial Payments processing & Credit card fraud monitoring & prevention.
  • Worked with cross functional teams in order to establish comprehensive business and functional requirements and then translate those requirements into software design specifications.
  • Part of consulting team to review Customer onboarding process, customer service, security features, authentication and fraudulent activity prevention.
  • Built a strong relationship with the client group, internal and external, to understand, document, and deliver the Payments & Loyalty solutions required.
  • Designed and developed use cases as required and managed user stories on JIRA.
  • Worked with developers and Quality Assurance team to review and evaluate Use Case and functional requirements.
  • Conducted Requirement Analysis and GAP Analysis to document BRD, FRD and RUCS (Requirements and Use Case Specifications Document).
  • Facilitated JAD sessions with the clients to not only understand the issues but also to suggest feasible solution alternatives for the business problems.

Confidential

Project Management/Business Analysis/Functional Testing

Responsibilities:

  • Responsible for formulating and articulating the solution design.
  • Preparing detailed requirements, use cases and acceptance criteria and getting approvals from Senior Management as per SDLC approval matrix.
  • Developed and managed all the work plans, acted as the key client contact, organized scheduling, resource planning and allocation matters, status meetings and compiled the relevant reports.
  • Supported the Program management team in creating Project plans, Budgets, Schedules and in tracking progress of work throughout the project.
  • Supported the Test managers in writing Test Plan in accordance with the business requirements.
  • Documented end-to-end process detailing data flow, user interface, and reporting.
  • Prepared detailed Business documents, supporting both the Web and Publications Content Life Cycle for Documentation Management.
  • Communicate Project Requirements, Business Issues, Solution and Made recommendations.
  • Prepared and Reviewed Business Requirement Documents and the Technical Specifications.
  • Conducted JAD/RAD Sessions for understanding the workflow.
  • Experienced in handling Project Audits & SDLC Compliance audits.

Confidential

Project Management/Business Analyst

Responsibilities:

  • Liaison between the Business Management and Technology teams managing the planned changes.
  • Conduct extensive analysis on As-Is design with focus on Risk Identification and Impact analysis.
  • Supervised a technical Support team of 4 that supports and manages the application
  • Gathered Change requests from Banks users and prioritized according to their criticality
  • Cross-functional engagement with business analysts, application Technical support and bank users
  • Authored Business Requirement Document(BRD)and functional Requirement documents independently
  • Documented end-to-end process detailing data flow, user interface, and reporting
  • Prepared flow chart diagrams to translate business process effectively for developers and bank users.
  • Worked with Technical team for a consistent user experience in navigation and user interface
  • Recommended several enhancements to technical team based on feedback from Partners
  • Led batch process for simulating real-time incidents in banking channels to ensure system integrity
  • Developed Test Plans and Execute Test Cases for BAT and UAT reducing defect percentage to minimum

Confidential

Business Analyst

Responsibilities:

  • Preparing detailed requirements, use cases and acceptance criteria for Card Member Maintenance and Card Account Receivable Systems.
  • Handled the enhancement requests by reviewing existing system flows, identifying the root causes and creating Incident requests for the development team using Managenow tool.
  • Responsible for Daily and Monthly Customer reporting as part of Global Information Systems team.
  • Responsible for maintaining jobs and creating Management reporting using GDR database.
  • Documented end-to-end process detailing data flow, user interface, and reporting.
  • Communicate Project Requirements, Business Issues, Solution and Made recommendations.
  • Prepared and Reviewed Business Requirement Documents and the Technical Specifications.

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