Objective

To obtain a position that can be used in conjunction with my educational background, this will allow me to utilize academic knowledge and analytical skills for on the job experiences.

Experience

08/2010 – Present Confidential Washington, D.C.

Program Analyst

• Support the Enterprise Systems Management Director and the Enterprise Systems Management manager on oversight activities and engineering of portfolios.
• Solicit participation of business owners in defining and validating project requirements and ensuring the customer, business owners, and stakeholders are kept abreast and involved through the planning process and life of the project.
• Complete project studies and analysis of issues that entail a wide range of portfolio activities.
• Prepare briefings and presentations for the Enterprise Systems Manager.
• Support and coordination of portfolio/program activities and management of Health Information Systems Executive Board.
• Analyze the status of portfolios, data, and prepare the results of findings for status reporting in order to maintain portfolio documentation and program management assignments.
• Analyze and evaluate information using quantitative and qualitative methods the effectiveness of projects and investments in meeting the Veterans Health Administration, business owners, and the Office of Health Information goals and objectives.
• Prepare and support the Enterprise Systems manager in decision making reviews and trend analysis.
• Advise on operational changes and investments to improve the efficiency of VHA program deficiencies through analysis.
• Monitor the activities of approved IT investments in the portfolio by having oversight and participating in scheduled reviews.

5/2008 – 08/2010 Confidential Washington, D.C.

Management and Program Analyst

Business Process Development

• Serve as the primary liaison between the Regional Processing Office’s and IT personnel regarding technical issues for systems used by VA.
• Coordinate and manage the business line portion of major IT initiatives and projects using Microsoft Project.
• Develop and design systems to implement new legislation under strict deadlines.
• Assess the impact of new and/or pending legislation or policy on existing systems.
• Lead a team of 10 -12 VA employees and contractors in order to manage User Acceptance testing for the deployment of IT systems.
• Review and analyze proposals that affect the status governing the educational assistance programs VA administers.

Regulation and Policy Development

• Develop regulatory amendments and all necessary materials following the enactment of legislation, court decisions, General Counsel opinions and changes in VA policy.
• Implement regulations for field processing that are evaluated and concurred upon by the Secretary of Benefits of the Department of Veteran Affairs and General Counsel.
• Amend and propose policy advisories once legislative chances take place in order to provide instruction on how the proposed changes affect education programs administered by VA.
• Coordinate with the Office of Regulation Management and other entities (including General Counsel and staff employees) to ensure regulation packages move through the concurrence process to final publication in the Federal Register.
• Resolve issues regarding the educational assistance programs VA administers by researching and analyzing laws and legislation and advising Regional Processing offices of the correct course of action based upon statute.
• Provide technical advice to members of management, and employees of other state and Federal government agencies regarding the education benefits administered by VA.
• Prepare or assist in preparing policy guidance (or other materials) prepared by others for consistency to identify inconsistencies between documents and statute or regulation.
• Provide and maintain procedures for processing instruction to Regional Processing offices for education benefits using Dreamweaver.

Training and Outreach

• Brief stakeholders and provide training and related materials on the business processing flow to address changes in VA processes and procedures.
• Facilitate webinar trainings to stakeholders and Training Coordinators of Regional Processing Offices.
• Present PowerPoint Presentations at conferences to keep stakeholders abreast of changes within VA’s education programs.

7/2005-5/2008 Confidential Decatur, GA

Veterans Claims Examiner

• Provide analysis of educational assistance programs administered by VA to veterans, dependents, and school officials to ensure accurate and timely decisions on education claims.
• Adjudicate education awards involving complex issues and calculations.
• Prepare and disperse correspondence regarding eligibility determinations to school certifying officials at universities located throughout the country.
• Resolve complaints or inquiries regarding eligibility for education benefits.
• Communicate with veterans and school officials to address misunderstandings of VA processes and procedures.

Education

• B.S., Psychology Minor in Biology and Chemistry