Summary:

• Around 4 years of experience in the field of Business Analysis, Business Process Design, Software Verification and Validation.
• Have good knowledge in all phases of Software Development Life Cycle (SDLC), including requirements, analysis/design, development and testing
• Experienced in developing Project Management parameters including Requirements Management Plan, Communication Plan, identifying Risks and its corresponding Risk Response Plan and Transition Check list.
• Highly skilled in eliciting user demands and translating them to data, functional and usability requirements
• Good experience in helping conduct JAD sessions, writing Business Requirements Document (BRD), Functional Requirement Document (FRD) or Functional Specification Document (FSD) and Use Case Specifications
• Expertise in Creating Unified Modeling Language (UML) diagrams including Use Case diagrams, Class diagrams, Sequence diagrams, collaboration diagrams, state diagrams and Activity diagrams.
• Proficient in Rational Unified Process, RUP tools (Rational Rose and Rational Requisite Pro).
• Extensively involved in facilitating collection of functional and business requirements from systems users and stake holders and preparing business requirement documents using Rational Requisite Pro.
• Skilled at performing Gap analysis, Risk analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques.
• Excellent analytical skills, very good team player, highly motivated, enthusiastic and meticulous
• Excellent written and oral communication skills with result oriented attitude.
• Skilled at MS Office tools including MS Visio.
• Good time management and multitasking ability which helps in conducting project meetings, reviews, walkthroughs, and customer interviews according to the varied needs of the people involved.
• Performed defect reporting, documenting and Change Management by making use of Rational Clear Quest.

Technical Skills:

Operating Systems:

Windows 00 / XP and UNIX

Languages:

SQL

DBMS:

SQL Server, Oracle 10g.

MS-Suite:

MS-Excel, MS-Word, MS-Outlook, MS-Power-point, MS-Visio

Methodologies:

Rational Unified Process, UML, Design Patterns.

Modeling & Design Tools

Crystal Reports, Requisite Pro, Clear Quest

Testing Tools:

Test Director, Win Runner, Load Runner.

Education:

Bachelors of Business Administration in Management

Professional Experience:

Confidential, Bluebell, PA July 2010 - August 2012
Junior Business Analyst
Project Description: Aetna Health Insurance Services Inc. is the leading online source of health insurance for individuals, families and small businesses. It provided complex health insurance information in an objective, user-friendly format, enabling the research, analysis, comparison and purchase of health insurance products that best meet consumers\' needs. The project involved the up gradation of the existing health insurance system whereby web-based application and a direct portal was setup to register Insurance Policies for prospective clients.
Responsibilities:

• Involved in Business Analysis for inbound and outbound transactions.
• Involved in 4010 to 5010 migration
• Evaluated and analyzed inbound and outbound Electronic Data Interchange (EDI) HIPAA data transactions.
• Good understanding of EDI transactions, Implementation Guides and Companion documents.
• Performed gap analysis between partner specs and internal system requirements by matching HIPAA 4010 to 5010 implementation techniques.
• Conducted detailed and comprehensive Business Analysis by working with end users and other stake holders to identify the system, operational requirements, and proposed enhancements.
• Helped facilitate Joint Application Development (JAD) sessions with all IT group members for communicating & managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy
• Gathered business requirements from business users such as Insurance Policy Managers, credit card Managers and drafted business requirement specification (BRS).
• Co-authored Business Requirements Specification (BRS), Use Case Specifications, Systems Requirement Specification (SRS) and Change Request along with the Business Group and the IT project group members.
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Microsoft Visio.
• Understood the Business Logic, User Requirements and test-objectives to develop Test plans, Test cases, Use Case Scenarios.
• Assisted in developing test scenarios, test scripts and test data to support unit and system integration testing. Involved in comprehensive testing of the system to check it satisfies functional specifications.

Environment: MS Visio, Rational Requisite Pro, RUP, UML, SQL, MS Office.

Confidential, Norfolk, VA June 2008 - July 2010
Entry Level Business Analyst
Project Description: Dominion is a leading provider of electricity, natural gas and related services to customers in the energy-intensive Midwest, Mid-Atlantic and Northeast regions of the U.S., a potential market of 50 million homes and businesses where 40 percent of the nation\'s energy is consumed. As a Business Analyst I helped re-engineer their Online Billing System. By incorporating sophisticated IT solutions, the new system provided improvements to the existing online billing application. It provided users with options such as Real-time online billing enrollment, Bill Pay, Funds Transfer, eBills and a wide array of additional features.
Responsibilities:

• Helped conduct JAD sessions with the stake holders
• Elicited Requirements through brain storming sessions and one-on-one interviews with the business users and Business Area Experts
• Presented the As Is and To Be scenarios along with the Best Industry Practices
• Designed prototypes of the new business processing application
• Prepared the Business Requirement Document, derived functional and non-functional requirements.
• Developed Use Case Diagrams using UML methodology
• Extensively used Rational Rose and MS Visio for modeling
• Helped the testing in preparing Test Plans, writing test cases, and implementing User Acceptability Test

Environment: MS Office, Rational Rose, Rational Unified Process (RUP), UML, Oracle, UNIX

Confidential, Rochester, MI May 2006 - June 2008
Medical Assistant/Medical Receptionist

• Interacting with patients and extracting as much information about patient medical history
• Calling the insurance companies to verify insurances, get authorizations for important testing's.
• Talk with the patients to regarding the procedures they will be going through and clarifying any questions they may have after the doctor has left the room.
• In addition I was trained to take X-Rays of patients.
• Used E-Clinical Software to update and enter data, maintained patients' scheduling
• Worked with Relay Health electronic prescription services to help patients get their prescriptions on time.
• Excellent communication skills to keep doctor and patient and technicians informed about the patient and their care

Confidential, Macomb, MI June 2002 - March 2006
Nurse Assistant/Telemetry Technician

• Trained in reading and monitoring changes on the Telemetry monitors and inform any changes to the charge nurse.
• Communicate with patients to help them understand and perform their treatments and activities for day.
• Monitor patient's health conditions and be able to effectively communicate any negative changes or improvements to the appropriate nurse and doctor.
• Interact with the nurses and doctors to make sure the patient gets the care they need and the tests they need
• Always kept an open communication line between the doctor, nurse and the patient