SUMMARY:

Experienced self - motivated Project Manager with the ability to manage multiple projects, and adapt to changing corporate environments. Expertise in multiple arenas and a proven track record collaborating with, motivating and leading successful teams through the integration processes, while creating a feeling of ownership in the process.

BROAD-BASED STRENGTHS AND EXPERIENCE TO INCLUDE:

• Project Management & Planning
• Cross Functional Collaboration
• Organizer of Effective Meetings
• Strategic Planning
• Performance Management
• Customer Management
• Project Documentation
• Relevant & Useful Liaison
• Training & Development
• Business Requirements Analysis

PROFESSIONAL EXPERIENCE:

Confidential

Curam Business Analyst

Responsibilities:

• Using PMI and Agile, organize and lead teams to successful completion of shared end goals within target timelines with implementing Curam as Social Program Management system for Confidential
• Present Project Scope Overview, Workflow, and Business requirements within Functional Design Documentation for Child Welfare Programs
• Cultivate and drive interest in completing agenda items for Federal Data reporting
• Contributor to current Senior Project Managers and Business Leads
• Supports the Confidential FAST Case Management system by integrating Confidential systems, customizing when needed and aligning Security User Roles within the Organizational structure

Confidential

Partner Services Operations Project Manager

Responsibilities:

• Engaged in worldwide processing of activations, deactivations and a variety of specializations ( Confidential to the Professional and Support Services Certified programs
• Hosted weekly work sessions to drive initiatives of both PSC and SSC program
• Modeled and managed requirements throughout the project life cycle authoring ongoing version and change control, tracking, tractability, using Clarizen
• Reported status including roadblocks and active progress to the stakeholders of project status weekly/monthly
• Managed and presented roadmap timeline for the Professional and Support Services Certified programs
• Initiated troubleshooting discussions with NAU to achieve consistency with interfacing systems
• Leverage Partner Intelligence to expand partner self-service capabilities and align with the larger NPP plan
• Documented & published Bimonthly Newsletters and Training modules for PDM/PECs - authorized to update Field Portal

Confidential

Process Project Manager

Responsibilities:

• Led small, short term project to document current processes, and implement process improvement for vendor on-boarding for Confidential & Confidential Support Services
• General understanding of CBRE & PLANON System
• Engaged in discussions of vendor budget for creation of new end user system tool
• Documented scope and requirements for new end user system

Confidential

Senior Business Analyst Project Manager

Responsibilities:

• Remotely led efforts in Verizon’s Global Integration and enhancements of systems and functionality from past business merges, that were multi-system interfaces to one system interface, ensuring Product integrity and user functionality throughout interfaces, meeting the needs of Business community and the company during End to End Integration project
• Ownership of monitoring performance testing team to ensure achievement of project milestones resulting in projects being delivered on budget and on time
• Delivered reports Daily, Weekly and Monthly on progress of Project Plan which outlined completeness of Project Plan and roadblocks using HP Mercury Quality Center extracts; Excel pivot charts/graphing utilized when project needs required
• Assisted in conducting GAP analysis and documentation of Process Design ensuring that the solution meets the business need and aligns with business and project objectives
• Interfaced with Clients, IT and Stakeholders to gain accurate scope of projects and gather High Level Business Design & Functional requirements to solidify a smooth Business Process
• Co-led Joint Analysis & Design meetings with Clients, IT, and Stakeholders to negotiate and achieve approval of Business Processes and Functional requirements outlined in charter of project
• Responsible for Business Process Management life cycle to design, implement, and maintain processes through successful completion of project milestones using a range of project methodologies such as Agile, Scrum, and Waterfall gained through Project Management Institute
• Trusted with the creation of test plans and/or scripts and tracking successes or issues to be fixed
• Familiar with SDLC process through System Integration Testing (SIT), Quality Assurance (QA) and User Acceptance Testing (UAT) to implementation; consulting with stakeholders on prototype, refining, testing and debug applications - continually streamlined on-going product and functionality evaluation

Confidential

Multifunctional Technical Trainer

Responsibilities:

• Facilitated and provided engaging classroom, Confidential and paper training for existing and newly hired sales professionals.
• Training consisted of product suites, systems operations and corporate culture.
• Facilitate training to classes of up to 20 representatives to include full training and required assessments.
• Act as face of organization and steward of company culture; functioned as a liaison between Product Marketing, Product Development, and Channel Marketing center POCs.
• Intuitively determine individual optimal training delivery methods to comply with preferred learner styles resulting in increased retention.

Confidential

Customer Service Trainer/ Customer Service Representative

Responsibilities:

• Facilitated and provided engaging classroom, Confidential and paper training for existing and newly hired customer service professionals.
• Working closely with managers and team post training, monitored quality of new-hire customer interactions to ensure effectiveness of training and provided ongoing coaching and additional training when applicable.
• As needed would engage in various training functions beyond customer service