SUMMARY

• 8 years of experience in the fields of Information Technology, Mortgage, Banking, Finance, Investment and Foreign exchange focusing on Business Analysis.
• Experienced in Software Development Life Cycle (SDLC) using Waterfall Model, Rational Unified Process (RUP), SDM and RMM with a good understanding of Agile Methodology.
• Intrinsically involved in eliciting, analyzing, documenting and managing requirements and converting these into system specifications.
• Experienced in writing project scope, Project Vision Documents, RFPs and communication plans. Valuable experience in managing customers’ expectations.
• Experienced in tracking, documenting, mitigating and resolving project Risks and Issues.
• Proficient in creating UML Diagrams using tools like Enterprise Architect and MS Visio and involved in development of Test Plan, Test Cases, Test Scripts and maintenance of Test Matrix.
• Exemplary skill in creating various UML diagrams including Use Cases, Activity, class, Sequence and Process flow Diagrams.
• Proficient in Rational Requisite Pro, Enterprise Architect, Knowledge Link, SDM 3.0, MS Visio and SnagIt.
• Extensive experience in documenting existing process, preparing Business Requirement Documents (BRD), analyzing Business Requirements, working with Requirements Traceability Matrix, re-engineering business processes, and designing.
• Experienced in Unit/System/Integration/Regression/Smoke testing as well as Users Acceptance Testing (UAT). Experienced with Manual as well as Automated Testing Strategies.
• Good experience in change and control management, version control using ClearCase and Knowledge Link. Good experience with quality control and defect tracking using ClearQuest.
• Experienced in Quality Assurance, Quality Control processes and compliance with internal and external audit requirements. Good understanding of Six Sigma Methodologies (DMAIC) and LEAN Analysis.
• Exemplary coordination and planning skills.
• Experienced in GAP Analysis, Cost Benefit Analysis, organizing, facilitating and coordinating JAD sessions, weekly meetings, Conference calls and other regular project meetings.
• Valuable experience in coordinating with off shore resources and vendor selection.
• Self-starter with exceptional time management, team building and leadership skills.
• SKILLS SUMMARY

Business Management Tools:

Rational Requisite Pro, Rational Rose, Enterprise Architect, MS Visio, Clear Quest, Clear case, MS Project, SnagIt

Methodologies:

RUP, RAD, JAR, JAD, SDM, RMM, Waterfall Model, Agile, Lean Analysis

Application Packages:

MS Office, MS Project, Word, Excel, Power Point

Operating Systems

Windows 98/2000/NT/XP/2003

Databases

MS Access, SQL

Testing Tools

Win runner, Load Runner, Test Director

EDUCATION

BS in Finance and Economics

PROJECT DETAILS

Confidential, Boston, MA Jan 2008 - Present
Position: SR Business Analyst
Responsibilities:
The Projects involve enhancing the maintenance functions like Requesting New Bank Cards, Linking and de linking bank cards, Customer Entered PIN selection, requesting new checks, Address Change etc.

• Perform current state analysis; prepare analysis documents (Current state and future state), project scope and vision documents.
• Perform GAP Analysis and find out alternative solutions.
• Organize and facilitate requirements gathering sessions.
• Gather requirements for OLB (online Banking) and NAO (New Account Opening).
• Gather, analyze, document and manage requirements through out the project life cycle.
• Prepare use cases, process flow diagrams, sequence diagrams, activity diagrams to depict how different APIs are involved in the flow of information among different applications.
• Study the current business process and suggest ways to improve the process. Come up with new process improvement methodologies. Cut redundant processes and make the process more efficient.
• Create screen mock ups using SnagIt.
• Track and manage risks and issues and develop mitigation strategies.
• Ensure CIP Certification, FACTA and OFAC Compliance.
• Prepare test plans, test cases and participate in testing (including UAT).

Environment: Rational Software Modeler, SnagIt, Fiserv, SAM, MS Office, SharePoint, UML, Synergy, DB Visualizer

Confidential, Cleveland, OH Sept 2007 – Dec 2007
Position: SR Lead Business Analyst
The projects involve integrating one of the newly acquired bank’s customers into the Confidential. One of the projects involves finding and filling the gaps between the acquired bank and National City’s Overdraft Protection services. The other project involves finding and filling the gaps in the CDs provided by National City and the acquired bank. The third project involves developing a new product – Health Savings Account (HSA).

Responsibilities:

• Conduct Project Kick Off meetings and gather high level requirements for the “to be built” systems.
• Gather requirements about the existing system and the accounts and perform “As is” Analysis.
• Write project Vision and Scope documents and get sign off from the appropriate stakeholders.
• Create Analysis Document and identify different activities to be performed through out the Project Life Cycle and assist the project manager in writing a project plan.
• Conduct requirements gathering sessions to gather the information about the existing NCC Account types and study the different Overdraft Protection Options provided by NCC.
• Perform “Current State” “and “Future State” analysis and perform GAP Analysis. Suggest the Line of Business and the development team different ways to bridge the gap between the different services provided by the two banks.
• Study the business process and suggest ways to cut on redundant processes and streamline and make the processes more efficient.
• Create Business Requirements Documents, Business Use Cases, and System Use Cases and detail the System Requirements including Functional and Non Functional Requirements.
• Elicit the different APIs involved in the ODP process and create data maps.
• Create various UML diagrams like context diagrams, activity diagrams, sequence diagrams and others according to the audience type to be addressed.
• Give presentations to the executive sponsors, program managers and the development and other teams as needed.
• Manage requirements using Requisite Pro, Create traceability among the requirements. Maintain a traceability matrix and update it as the project progresses.
• Work with testing team in creating Testing Strategies, Test Plan, Test Cases and Test Scripts. Make sure that all the test cases are tied to the requirements.
• Manage Requirements through out the project life cycle and make sure that the project is in compliance with RMM (Requirements Management Methodology).
• Supervise and guide other BAs in the team. Coordinate project meetings, document and distribute meeting minutes and make sure that all the action items are completed in time.

Environment: Rational Requisite Pro, MS Office, MS Visio, UML, MS Project.

Confidential, Dallas, TX April 2006 – August 2007
Position: Business System Analyst
Confidential is one of the leading Auto financing companies. The projects involved migration of the data center and upgrading the VPN authentication system. The data center migration project involved migration of over 600 servers and other equipment to a newly built data center. 
Responsibilities:

• Gathered business requirements for the new Data Center and VPN authentication tool by collecting information from the users and internal stakeholders through interviews, meetings and Joint Application Development (JAD) sessions with end users.
• Assisted Project Manager for preparing RFP, project scope and project vision documents, WBS, communication plans, budgeting, planning, scheduling and coordinating the migration events.
• Researched on the different kinds of VPN Authentication Tools available in the market comparing their features and cost and presented the findings to the management.
• Prepared Business Requirement Document and converted business requirements into System Requirements Specifications. This included covering all the storage, Virtualization, software/hardware upgrading, back up and user authentication requirements.
• Prepared lessons learned documents, maintained risk/issue logs (using Clarity) and developed risk mitigation strategy.
• Conducted GAP Analysis, Cost Benefit Analysis and Business Impact Analysis.
• Involved in equipment requisition (hardware for the data center and vendors to maintain the data center) and vendor selection.
• Identified Use Cases from the requirements and created UML diagrams including Sequence Diagrams, Collaboration Diagrams and Class Diagrams using Enterprise Architect and MS Visio.
• Managed requirements, changes and version control using Knowledge Link. Trackedand managed defects, risks and issues using Clarity.
• Created test plans, test cases, test strategy, coordinated testing activities and trouble shooting and conducted UAT.
• Ensured that the project is consistent with SDM 3.0 policies and complies with internal and external audit requirements.
• Organized, coordinated, and facilitated weekly status meeting, migration update meetings and prepared meeting minutes. Coordinated and facilitated conference calls.
• Created training documents and trained end users.

Environment: Enterprise Architect, Windows XP/2000/2003, MS Project, MS Visio, UML.

Confidential, Southfield, MI May 2005 – April 2006
Position: Business Analyst
Confidential buys lower interest rate mortgages from banks and lenders and sells mortgage backed securities to investors. Capital Mortgage Funding allows banks and lenders to submit a potential borrower’s financial information such as income, debts, and credit history and home appraisal through their online application form. It analyzes the level of credit risk associated with loan through the database server to make a quick decision and get an immediate response on whether Capital Mortgage Funding would buy the mortgage and at which interest rate so that banks and lenders take quick decisions. 
Responsibilities:

• Researched and interviewed customers to come up with the different interest lock periods and Points combination for the loans.
• Analyzed and suggested improvements in the different phases of loan origination and processing process till the loan closing phase.
• Researched and came up with different criteria to evaluate the buyers’ personal property and determine the loan payment terms and conditions and the length of time for which the conditions are to remain effective.
• Devised different ways to decrease the time between the submittal of the loan application and approval.
• Gathered business requirements by collecting information from the users and internal stakeholders through interviews and Joint Application Development (JAD) sessions with end users.
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS), Technical Specification and Requirements Traceability Matrix using Rational Requisite Pro.
• Involved in various phases of Software Development Life Cycle (SDLC) using Rational Unified Process (RUP).
• Identified Use Cases from the requirements and created UML Diagrams in Enterprise Architect, including Sequence Diagrams, Activity Diagrams, Process Flow Diagrams and Class Diagrams.
• Conduct GAP Analysis, Cost Benefit Analysis and Business Impact Analysis.
• Conducted the requirements and design walkthroughs with designers, developers and management staff.
• Involved in the User Acceptance testing (UAT) to check the reliability for end users. Assisted in creating Test Plan, Test cases and coordinated testing activities.
• Used MS Project to manage schedules, deadlines and track the progress of the project.

Environment: Rational Requisite Pro, Enterprise Architect, Windows XP/2000, MS Project, MS Visio, UML, SQL.

Confidential, Dallas, TX Mar 2004 – May 2005
Position: Business Analyst.

Confidential is among the top 30 U.S. bank holding companies by asset size and ranks among the top earners of its size based on return on equity. Their electronic banking service allowed customers to carry out structural banking operations such as online bill payments, fund transfer between accounts, balance checks, view online statements and view image of cleared checks. Their online Mortgage Loan Processing System was converted from a manual system to an automated system. This system allowed customers to submit online applications for mortgage loans. The system would simplify the mortgage application processing by accessing the customer’s credit history, income, home appraisals and other related information.

Responsibilities:

• Performed Cost Benefit Analysis and assisted in calculating the ROI to analyze the feasibility of the project.
• Assisted in developing revenue forecast for the company.
• Interacted with the customers and stakeholders to gather user requirements and their expectations from the system. Gathered requirements for the different types of accounts from the account managers and the different activities that the customers can perform with online banking.
• Gathered requirements from the corporate clients and other business partners.
• Analyzed different investment options like Mutual Funds, Stocks, and Bonds, futures, Options and suggested different ways to hedge the account holders’ investment.
• Studied different financial reports like balance sheets, Income Statements, Cash Flow Statements, Statement of Retained Earnings and suggested ways to automate the report generating process.
• Ensured that the online banking applications comply with all the federal online banking requirements and meet the minimum security requirements (password, encryption, firewalls, physical security etc).
• Facilitated Joint Application Review (JAR) requirements gathering sessions.
• Involved in Analyzing Business Requirements and developing System Requirement Specifications from the Business Requirements Document.
• Maintained Requirement Traceability Matrix and managed changes in the requirements.
• Used Rational Unified Process (RUP) for streamlining the team’s development activities.
• Used Rational Rose to generate various UML Diagrams like Use cases, class diagrams, activity diagrams, sequence diagrams and other process flow diagrams.
• Used ClearQuest to track and manage defects and changes. Used ClearCase for version change, control and release management.
• Participated in the development and preparation of the Test Plan and test Cases with the testing team to ensure testability, reliability, usability, maintainability and performance of the application.
• Participated in User Acceptance Testing (UAT) and Quality Assurance.

Environment: Rational Unified Process (RUP), Rational Requisite Pro, MS Project, Windows, 2000, Rational Rose, MS Office, MS Visio.

Confidential, Kirksville, MO Dec 2002 – March 2004
Position: Junior Business Analyst.

Confidential is a regional bank located in Northeast Missouri. It has eight branches serving northeastern Missouri. The project involved developing an application for internet banking to facilitate various banking activities over the internet. The applications enabled the customers to track their account activities, pay online bills, transfer funds to and from different accounts, make wire transfers, create online accounts to name a few. The application also supported online applications for mortgage loans, student loans, agricultural loans, industrial loans, auto loans, personal loans and much more. The application made loan application and processing easier and more efficient. 
Responsibilities:

• Involved in gathering specifications and user requirements from the account managers, customer service reps, corporate clients and other business partners; worked as a technical liaison between management, users, programmers and developers.
• Assisted in developing project plans, communication plans; performed Business Impact Analysis, risk management analysis and developed Risk Mitigation Strategies.
• Suggested ways to expedite the loan application/approval process.
• Assessed, and recorded project deadlines, deliverables, schedules and business requirements.
• Documented business and system requirements, and communicated these requirements to the development team for the design and implementation of business solutions.
• Created Business Requirement Document, System Requirement Specification, Requirement Traceability, and maintained Risk and Issues Matrix.
• Provided Project Management input to the development of formal business cases, Use Cases, QA and "go-live" dates when enterprise-wide business solutions are proposed.
• Designed and developed Use Case diagrams, Activity Diagrams, Sequence Diagrams using Enterprise Architect.

Environment: Rational Unified Process (RUP), Rational Requisite Pro, MS Project, Windows, 2000, Enterprise Architect, MS Office, MS Visio, SQL.