SUMMARY:

• Innovative and Passionate business/data analyst professional with 12 years of diverse experience across multiple organizations in the Healthcare and IT industries including 5 years as a Business Analyst and exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands.
• Extensive qualifications in all facets of information systems methodology including: conceptual design, documentation, implementation, user training, quality review, and enhancement. Strong interpersonal skill that facilitates conversion of ambiguous requirements into well - defined business requirements and functional requirement documents for business and IT teams to achieve desired outcomes.
• Vast experience in the use of systematic techniques for specifying requirements - like use-case scenarios, process modeling, data-flow diagramming, test scenarios and test cases while collaborating with business and QA teams during UAT process.
• Over 12 years’ experience in defining business solutions in healthcare and IT environment in business analyst role
• Create exceptional business/functional requirements documents using cases and test plans for product definitions
• Developed strong listening and interpretative skills for facilitating understanding of issues and solution designs
• Maturity and dispute resolution skills, able to address conflicting requirements required
• In depth knowledge of Agile, SQL, MS-Excel, Tableau, Oracle environments
• Ability to build strong, sustainable relationships with internal and external individuals.
• Perform effectively under high-pressure situations and maintain highest ethical standards.

KEY TECHNICAL SKILLS:

• Advanced Financial Modelling using MS Excel, Lookup functions, Pivot Tables
• Diagram modeling methodologies - UML, BPMN, Swimlane diagrams
• SDLC methodologies - SCRUM, Agile, Waterfall
• Requirement Management tools RequisitePro RM, Caliber Author, Jira
• Technical Requirements, Functional Requirements
• Oracle Database analysis, MySQL server
• ITIL service management process
• Data modeling
• Scope & project definition
• MS Office - Visio, Access
• MS Sharepoint
• Data visualization skills - Power BI, Tableau
• Data Analytical tools - SnagIT, Wirify, Axure, Balsamiq

• Customer service focused with active participation by listening, asking questions, verbalizing and confirming.
• Ability to multi-task yet prioritizes tasks without losing focus on delivery.
• Clear verbal, oral and written communication methods for all complex ideas.
• Analytical thinking and problem-solving skills.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Highly experienced in conducting (JAD) sessions with end users to provide for accurate statement of system requirements
• Analyzed departmental technology usage and determined the best course for future usage
• Elicited requirements using interviews, surveys, document analysis and meetings to understand business requirement and existing systems.
• Coordinated with multiple resources efficiently and effectively throughout the development lifecycle so as to ensure that the projects are completed on time, meet requirements, are implemented accurately
• Interface with internal business users as well as various IT development groups so the needs can be clearly understood, expectations managed and change initiated
• Successfully liaised with technical team and system users (employees) to obtain detailed business, functional and end user requirements as well as business rules in developing robust enterprise portal
• Created UML models to visualize system design and business processes using Activity diagrams, Swim lanes and Process flow diagrams in MS - Visio.
• Worked with SQL to generate stored procedures to dynamically query master data in company database
• Created visual dashboards with technical visualization tools such as Tableau and Power BI to extract financial data, trends and model projections showing alternate (reduced) variable costs .
• Active member of the team that reduced cost for multiple health insurance company
• Worked independently to prepare User stories; Use cases based on project stakeholders and user requirements using Jira while consistently communicating with QA & IT developer.
• Worked in partnership with various health insurance providers to analyze trends in patients medical costs and proposed solution to reduce cost
• Developed User stories; Use cases for system upgrades in Agile & Waterfall environments, analyzing AS-IS system for each application, to identify a cost effective and efficient TO-BE state.
• Documented business processes related to project risks and controls that would impact the business unit.
• Created Business Case documents explaining proposal on how to target patients based on medical cost to insurance company which reduced the cost for health plan provider
• Daily research and collation of data to analyze possible trends from various ERP systems, using SQL to retrieve financial data for senior management analysis.
• Conducted individualized user acceptance testing for each department affected by migration to new systems.

Environment: S - Agile, Waterfall, SQL, MS-Excel, Power BI, Tableau

Confidential, Silver Spring, MD

Data Analyst

Responsibilities:

• Analyzed requirements and documented processes while maintaining controls and protocols
• Documented business needs, including project scope, requirements documentation such as use cases, user stories process flow charts and acceptance criteria
• Monitored project progress by tracking activity, resolving problems, publishing progress and reports using JIRA and Sharepoint
• Worked with SQL to extract filter and correlate large quantity of data which was used to develop and perform statistical modeling
• Processed and assisted with automation of data extractions for vendors
• Collaborated with business and IT partners and facilitated meetings as well as provided weekly updates on initiatives and projects
• Collaborated with stakeholder groups across business units to ensure technology alignment.
• Proposed solutions meeting defined specifications in Agile environment using wireframes and prototypes in Axure RP.
• Analyzed and wrote SQL queries in databases for financial data verification
• Collaborated with subject matter experts and developers to determine requirement specifications, establish the technical vision and analyze trade-offs between usability and performance needs.

Environment: S - Agile, SQL, MS-Excel, Tableau, Oracle

Confidential, Bethesda, MD

Data Analyst

Responsibilities:

• Worked with users to define existing or new processes and recommended solutions and improvements
• Documented work flow processes
• Performed data analysis, queried data bases utilizing SQL query tools
• Worked on process improvement opportunities
• Used tools like SQL to pull and summarize health data
• Successfully managed client portfolios worth a total $100M in investment assets through wealth management investment strategies.

Confidential, Baltimore, MD

Case worker

Responsibilities:

• Interviewed clients alone and families to determine what services would best address needs
• Advised families on community resources, made referrals and devised realistic treatment plans to improve care and well being
• Communicated with various healthcare providers to obtain and provide information
• Presented case history information for review and discussion with clinical staff
• Maintained Thorough case history records and wrote detailed reports