SUMMARY:

• Strong experience in Software Development Life Cycle (SDLC) and full test cycle
• 5 years of hands on experience on Salesforce Developer & Administration with domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.
• Extensive administrative experience in designing custom and junction objects, look - up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.
• Knowledge of configuration and maintenance of security settings such as implementing organization wide defaults, role hierarchies, criteria/ owner based sharing rules, profiles and permissions, setting login hour, and IP ranges in compliance with organizational needs.
• Worked extensively on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads and Campaigns.
• Worked on building Salesforce standard/custom report types, Reports and Dashboards across various objects for different business groups.
• Performed data analysis for data migration, integration to Salesforce from other data bases and performed Data migration using Data Loader, Import/ Export Wizard.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Timed Workflows, Workflows, Snapshots, Approval Processes, field updates, and Email generation according to application requirements.
• Experience in building Force.com Visual Force Pages, Visual Force Custom Controllers/Components, SControls.
• Extensive experience with Apex Language, Apex Trigger, Apex Class & Apex Web Services, Scheduled
• Apex, Future Apex, Batch Apex, Callouts, Visual Force (Page, Component & Controllers) and S-Control.
• Expertise in efficient code and Apex code best practices.
• Experience on SOAP API, Rest API, API, Apex Rest API and building classes for synchronous/asynchronous integrations.
• Worked on maintenance code for audits.
• Worked on dashboards, search layouts, page layouts, custom links, related list, compact view, list views and other "point and click" components.
• Experience in obtaining data from external systems using Salesforce Connect. Experience in Salesforce.com MVC architecture, designed and developed Salesforce customizations using Apex Classes, Triggers and Visual force pages with Standard, Custom, and Extension controllers.
• Worked on developing rich user interfaces using Visual force pages with standard components, CSS, JavaScript, and JQuery and developed Custom Visual Force Components.
• Strong experience in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Worked with Salesforce Process Builder and consolidated existing workflow rules with process builder.
• Has managed offshore and in office teams (up to 14 developers)

PROFESSIONAL EXPERIENCE:

Confidential

Sr Business Analyst, Windsor, CT

Responsibilities:

• Developed Apex Classes, Triggers, Batch Classes and Scheduled classes to automate various business processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interface Designing using Visualforce page and their supportive Controller Classes. Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated external systems like Record setter data, Dodge MDM, MAS, PeopleSoft into Salesforce.com primarily used the partner and enterprise WSDL'S with J2EE technologies.
• Responsible for Unit testing and performance testing of SFDC API/Web Service. Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Developed a unified view of all accounting data within Salesforce.com. Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values ( Confidential ) files.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Confidential

Sr Business Analyst, Boston, MA

Responsibilities:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards
• Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Created Visualforce pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Gathered business requirements by communicating with user team and trained team on how to efficiently utilize the system.
• Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Used Salesforce Connect to access product information stored on an external system.
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and Confidential files.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information about competitive products used.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.

Confidential

Salesforce Business Analyst, Minneapolis, MN

Responsibilities:

• Implemented batch classes to provide Data Migration without loss of data/ to avoid corruption of data.
• Worked on myWD cleanup project to identify the object, classes, VF Pages, VF components that needs to be deprecated
• Worked on flipping the licenses from customized Authenticated website to Overage high volume customer portal licenses
• Responsible for managing release documents and perform the deployment in FULLSB
• Data migration from a custom object (Partner and Partner Contact) to standard object (Account and Contact)
• Worked on related list data which are pointing to custom objects have been moved to standard objects
• Worked on identifying the duplicate records on Accounts and Partners, deleting records with no data in their respective related lists
• Resolved issues related to deployments- code coverage issues and writing test classes
• Responsible for code changes/reference change to capture the data into standard objects (Account and Contact) rather than custom objects (Partner and Partner Contact)
• Worked on GPORTAL/ myWD sites, making sure the functionality is working as expected and granting access to the users with new type of licenses
• Responsible for creating two profiles for the new type of license. Profile 1- GTech MyWD Portal and WDC MyWD Portal
• Worked on creating users, converting Leads, assigning profiles automatically based on the source
• Responsible for creating email templates, field updates, sharing rules, validation rules, permission sets, Field level security
• Worked on generating reports- Tabular format- matrix format, creating new report types, custom labels

Confidential

Salesforce Developer

Responsibilities:

• Extensive hands - on experience with reports, dashboards, data validation and data loading
• Experience in developing apex classes, triggers, visualforce pages, apex test methods. Familiar with HTML
• Created 100+ reports and dashboards to visualize key business metrics and to monitor data quality, integrity
• Worked on configuration, sharing and security aspects of salesforce including roles, OWD, and profiles
• Experience in working with Salesforce.com sandbox and production environments
• Implemented Salesforce data migration using oracle DBMS and MySQL to migrate records between two organizations
• Handled the migration activity of more than 200k records successfully by designing the migration process with very less application downtime. Was awarded a Special Initiative
• Strong communication, collaboration & team building skills. Proficiency at grasping new technical concepts quickly and utilizing them in a productive manner