SUMMARY:

• Business Analyst seeking career progression in Information Systems. Dedicated to delivering, innovative, integrated business solutions. Overall experience of 6 years in the IT Services industry
• Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FSD) and proposed changes for process improvement using IBM Rational Requisite Pro.
• Skilled in Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio.
• Experience in managing projects that deliver Knowledge management and collaboration portals using SharePoint portal server and Microsoft SharePoint services.
• Comprehensive understanding of the Organizational Framework that help to map the AS - IS and TO-BE model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business problems/needs/opportunities.
• Demonstrated ability to work actively with different Design Tools to create Use Cases and UML diagrams such as Use case diagrams, Work Flow Diagrams/Process Flow Diagrams; and Entity Relationship Diagrams and Data Flow Diagrams.
• Conducted Joint Application Development (JAD) sessions and coordinated Subject Matter Experts (SME’s).
• Key skill sets include Requirement Elicitation through efficient Communication, Critical Thinking, Process Remodeling and Documentation.
• Excellent written and oral business communication skills with various levels of management, stakeholders, and Subject Matter Experts.
• Skilled in identifying and handling the specific requirements documentation needs of a project.
• Project experience varies from Consulting engagements to end-to-end execution projects, with active involvement in all SDLC phases.
• Experience in creating User Stories, Use Cases and Business Requirement Documents.
• Has worked in projects of different delivery models - Waterfall and Agile.
• Hands on experience with Microsoft SharePoint, XML, Tableau.
• Extensive experience in IT Sales, including response to RFPs, project planning and pricing.

TECHNICAL SKILLS:

Modeling Tools: MS SharePoint 2007, 2010, MS PowerPoint, MS Visio, MS Project, MS Web, MS Excel, IBM Rational Requisite Pro.

Languages: HTML, CSS, JavaScript, PL/SQL.

Testing, Requirements/Defect Tracking, Version Control Tools: Quick Test Pro, HP Quality Center (Test Director), Manual Testing Skills, Toad.

Web Technologies: HTML, Microsoft FrontPage, ASP, XML.

Methodology: Rational Unified Process (RUP), Waterfall, Agile/Scrum.

RDBMS: SQL Server, MS Access, Oracle, C++.

Operating Systems: Windows NT 4.0/XP/2000/7/8/10, Mac OSX.

Utilities: MS Office.

PROFESSIONAL EXPERIENCE:

Business & Systems Analyst

Confidential, Woonsocket, RI

Responsibilities:

• Elicited information from stakeholders and convert into requirement & solution.
• Closely work with Compliance, Pharmacy Ops and IS teams, making sure that they understand the provided data and design, and address any/all questions.
• Perform data analysis to assess current compliance stand, identify gaps and provide solutions to overcome them.
• Created activity, sequence and use cases diagrams depicting steps in the process flow, messages interaction between objects and events influence the interactions between actor and system.
• Developed SQL queries on oracle SQL to extract data from ODBC database for data analysis.
• As System Analyst, created complex queries with testing team to identify gaps in ICD10 implementation, mapped their older ICD9 counterparts, and facilitated design to replace the older codes with the newer ICD10 codes, while also ensuring that the ICD9 to ICD10 crosswalk was functional and working effectively, leveraging the older codes until they sun-set and ICD10 completely took over.
• Implemented pseudo code after analyzing data sets and gaps, and advised Developer to ensure timely and accurate delivery of product.
• Actively participated in QA and Business Testing, to ensure alignment with Business requirement.
• Participated in defect triage/ resolution, PTK creation, action items follow up, drive meetings.
• Actively worked with Production Support in remediating identified Production defects, performing data analysis, log trace reverse engineering, identifying logic anomalies and code bugs, and advised Development on fix.
• Coordinate and follow up with team members to make sure business stakeholders receive deliverables on time.
• Conducted walkthrough session to review requirements, process flows and scenarios with business team to obtain approval/ signoff.
• Actively worked on Release Check-out, reviewing delivered product in after production deployment, and ensuring that the product is seamless and requirement aligned end to end.

Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Provided business analysis, process documentation, re-engineering and build out of data lifecycle, strong leadership, strong process execution.
• Manage design, development, and implementation of project phase to include, but not limited to gathering and defining the project requirements; obtains staffing requirements; and forming project teams. Typical continuous RUP, Agile, Scrum SDLC and Waterfall SDLC.
• Assisted in conducting business research by gathering data, identifying options, performing cost-benefit analysis and business case to prepare project charter for each phase.
• Performed Business Process Re-Engineering / BPM and Business process analysis on FS Management.
• Gathered information from the source team to know the underlying schema in the data warehouse to work on the gathered requirements from the business team.
• Worked closely with information systems team, leveraging knowledge of the business needs, to help scope, design, and implement new systems within the organization.
• Worked with cross-functional process team members to ensure that best practices and central application infrastructure is leveraged.
• Conducted project kickoff meetings; communicate roles and responsibilities and project expectations; ensure project teams have tools and training required to perform effectively.
• Provided work direction and leadership to assigned projects, including scheduling, assignment of work, and review of project efforts.
• Worked on Process Automation Tool / technology landscape familiarity.
• Monitored project milestones and critical dates to identify potential risk to project schedule; identify ways to resolve schedule issues; keep management current on any changes.
• Conducted variance analysis from the project baseline; performance reporting, develop and implement approved changes as necessary to ensure adherence to cost and schedule performance baseline.

Business Analyst

Confidential, Charlotte, NC

Responsibilities:

• Technical Business Analyst with a strong background in data analysis, system integration, gap analysis, testing and process automation.
• Extensive experience in UI/ Functional/ Regression/ Database/ User Acceptance/Browser/ Web Services testing.
• Experience generating reports for business stakeholder decision making using complex SQL such as joins from normalized tables.
• Skilled in gathering and analyzing requirements, interviewing stakeholders and users to understand the need, and documenting in Business Requirement Documents and System Specifications.
• Testing experience includes writing, reviewing, executing Test cases. This includes proficiency with automation testing and automated testing tools.
• Strong understanding of integration points.
• Maintains User Centered approach to solution delivery, ensuring the solution designs and processes meet the user needs while achieving business goals.
• Experience with developing Process flows and Work Flows and modifying existing.
• Skilled in gathering and analyzing requirements, interviewing stakeholders and users to understand the need, and documenting in Business Requirement Documents and System Specifications.
• Effectively collaborates and works with project teams in all stages of the Software Development Life Cycle (SDLC) to implement project goals.
• Process improvement experience includes analyzing and developing process/ procedures and provided recommendations to automate the process for faster turnaround.
• Excellent communication and interpersonal skills with the ability to interface with technical and non-technical teams, capturing and accurately documenting business requirements.

Business Analyst

Confidential, Eden Prairie, MN

Responsibilities:

• Worked as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements to ensure effective implementation of agile process.
• Extracted business requirements from the end users keeping in mind their needs.
• Decomposed epics further into user stories and acceptance criteria.
• Conducted interviews with key business users to collect requirements and business process information.
• Performed traceability matrix to ensure that functional and non-functional requirements are met.
• Interacted with sales and marketing teams to get a better understanding of the business processes including both as-is and to-be processes.
• Participated in the selection and implementation of the marketing campaign management platform to run timely campaigns.
• Prepared documentation and system flow charts to develop a depiction of the existing business processes.
• Worked with offshore IT teams to help with design and development.
• Collaborated with Quality Assurance team to help create test plans and test scenarios.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users.