PROFESSIONAL SUMMARY:

• Over 15 years of experience as a Business Systems Analyst in the hospitality, healthcare, technology, and airline sectors, with extensive experience on federal, state, county, and municipal government projects.
• Business Systems Analyst
• Agile Certified ScrumMaster

TECHNICAL SKILLS:

• MS Word
• MS Excel
• MS PowerPoint
• MS Visio
• MS Project
• HP Quality Center
• CA ERwin
• CA COOL: Gen
• Rational RequisitePro
• Rational ClearCase
• Rational Rose
• Rational ClearQuest
• CA Agile Central (Rally)
• Oracle Business Intelligence
• Jira Greenhopper
• Enterprise Architect
• Mingle
• Balsamiq Mockups
• Agile / SCRUM
• Waterfall
• Rational Unified Process
• RAD
• James Martin
• Epics / User Stories
• Use Cases
• BRDs / SRSs
• BPMN Process Models
• UAT Test Cases
• Activity Diagrams
• ERDs
• Domain Models
• Traceability Matrixes
• Story Boards
• UI Mock: ups
• XML Messages

PROFESSIONAL EXPERIENCE:

Confidential, Frisco, TX

Business Systems Analyst

Responsibilities:

• Performed as business systems analyst on the implementation of NetDocuments, a cloud - based document management system.
• Drafted the project schedule.
• Documented business processes.
• Drafted UAT test cases in Excel.
• Conducted alpha testing of the third-party software package.
• Drafted the Firm’s record retention policy.

Technical Environment:

• Microsoft Office 2010
• Visio
• NetDocuments 17.2 & 18.1 eDOCS
• Windows 7 Enterprise laptops

Confidential, Carrollton, TX

Agile Business Analyst

Responsibilities:

• Performed as business systems analyst on HotelKey, a cloud-based property management system.
• Worked with the Product Owners to maintain the product backlogs.
• Facilitated JAD sessions with subject matter experts.
• Drafted epics and user stories for:
• Corporate Plus Portal (Sales & Marketing)
• PCI eCommerce compliance
• Gathered requirements for a COTS central reservation system.
• Drafted SOW requirements for Financial Planning & Analysis: Owned & Franchise.
• Modeled “as is” and “to be” business processes for:
• Corporate Plus Direct Bill
• Modeled UML diagrams:
• Use Cases
• Activity Diagrams
• Domain models
• Acted as liaison between business areas and technical teams.
• Drafted UAT test cases in Excel - defects noted in HP Quality Center.

Technical Environment:

• Microsoft Office 2010
• Visio
• CA Agile Central (formerly Rally)
• ShareFile
• Oracle Business Intelligence Enterprise Edition 11g
• Enterprise Architect 11
• Windows 7 Enterprise laptops

Confidential, Irving, TX

Business Systems Analyst - Agile

Responsibilities:

• Performed as business systems analyst on the OMO Lab Information System, for an anatomic pathology commercial laboratory.
• Facilitated JAD sessions with Product Owners and subject matter experts.
• Drafted epics and user stories.
• Modeled “as is” and “to be” business processes.
• Acted as liaison between business areas and technical teams.

Technical Environment:

• Microsoft Office 2013
• Visio
• Mingle
• Windows 7 Enterprise laptops

Confidential, Westlake, TX

Business Systems Analyst / Agile ScrumMaster

Responsibilities:

• Performed as business systems analyst / ScrumMaster on the inclusion of the Wyndham Hotel Group into the SynXis Property Management System front-office.
• This SaaS hospitality solution integrates:
• Property management
• Availability / Rates / Inventory
• Front office
• Accounting
• Housekeeping
• Reports
• Worked with the Product Owners to maintain the product backlogs.
• Facilitated JAD sessions with Product Owners and subject matter experts.
• Drafted epics and user stories.
• Facilitated the Daily Standup.
• Acted as liaison between business areas and technical teams.
• Drafted Use Cases of credit card processing scenarios for the Customer Care Desk.
• Drafted OTA xml messages using HTNG protocols.

Technical Environment:

• Microsoft Office 2010
• CA Agile Central (formerly Rally)
• OnTime
• XMLSpy
• Sharepoint 2010
• Windows 7 Enterprise laptops

Confidential, Orlando, FL

Principal Business Analyst

Responsibilities:

• call center and member self-service website
• This hospitality solution integrated:
• Central reservations
• Availability / Rates / Inventory
• Member accounts and bookings
• Guided the client through the SDLC process.
• Developed relationships with the business community.
• Established standards and best practices in business analysis and requirements documentation.
• Drafted the Business Requirements Plan.
• Drafted the templates for business (BRD) and system (SRS) requirements.
• Facilitated JAD sessions with subject matter experts.
• Documented “to be” functional and non-functional requirements.
• Mentored the Business Analysis Team on:
• Functional Decomposition
• UML Diagrams
• Process Flows
• Business Rules
• Use Cases
• Wireframes in Visio
• Traceability Matrixes

Technical Environment:

• Microsoft Office 2010
• Visio with BPMN
• Axure RP Pro
• Windows 7 Professional laptops

Confidential, Richardson, TX

Business Systems Analyst

Responsibilities:

• Performed as business analyst on the patient-centered Value-Based Care Model (pilot project).
• Facilitated JAD sessions with subject matter experts.
• Documented “to be” business requirements with UML creating Use Cases and Activity diagrams.
• Designed report queries in SQL.
• Transformed team work-product into major project deliverables.

Technical Environment:

• Microsoft Office 2010
• Visio
• Project
• HP Quality Center
• Windows XP Professional laptops

Confidential, Plano, TX

Business Systems Analyst

Responsibilities:

• Performed as business analyst / facilitator organizing business processes on the Contract Life-Cycle Management Project in the Legal Department.
• Facilitated director-level JAD sessions with subject matter experts.
• Developed relationships with the business community.
• Documented “as is” conditions, identifying problem areas as well as critical and recommended improvements.
• Modeled business process improvements.
• Performed gap analysis.
• Documented “to be” business requirements with UML creating:
• Use Cases
• Activity diagrams

Technical Environment:

• Microsoft Office 2007
• Visio
• Project
• SharePoint 2007
• Emptoris
• Windows XP Professional laptops

Confidential, Round Rock, TX

Business Systems Analyst

Responsibilities:

• Performed as business analyst for the mobile app projects:
• Confidential Financial Services
• Confidential Support
• Global Field Services
• Created and managed the project schedules.
• Facilitated JAD sessions with offshore subject matter experts and technical teams.
• Documented business requirements as functional and non-functional specifications.
• Designed wire-frame mock-ups of solution requirements.
• Drafted test plans in Excel.
• Conducted alpha testing of mobile apps - defects noted in Bugzilla.
• Refined UX through client demonstration sessions.

Technical Environment:

• Microsoft Office 2010
• Visio
• Balsamiq Mockups
• Bugzilla
• SharePoint
• Windows 7 Enterprise laptops

Confidential, Austin, TX

Business Systems Analyst

Responsibilities:

• Performed as lead business analyst for the
• Drivers License System (online) and
• Drivers License Applications.
• Developed relationships with the business community.
• Acted as liaison between business areas and technical teams.
• Facilitated JAD sessions with subject matter experts.
• Documented “to be” business requirements with UML creating:
• Use Cases
• Activity diagrams
• Mentored less experienced business systems analysts.
• Managed:
• P roject artifacts with ClearCase
• Change requests with ClearQuest
• R equirements with RequisitePro
• Created and managed the project schedules.
• Performed release planning.

Technical Environment:

• Microsoft Office 2007
• Project
• Visio
• IBM Rational 7.1.0.2
• ClearCase
• ClearQuest
• RequisitePro
• Software Architect
• Windows XP workstations

Confidential, Austin, TX

Project Manager / Business Systems Analyst / Agile ScrumMaster

Responsibilities:

• Performed as project manager / business systems analyst / ScrumMaster for the Service of Process enhancement to the Confidential System.
• Acted as liaison between business areas and technical teams.
• Facilitated JAD sessions with subject matter experts.
• Documented business requirements as functional / non-functional specifications.
• Drafted Sprint Backlogs
• Facilitated:
• Sprint planning
• Daily Standups
• Sprint Reviews
• Removed impediments from the technical team.
• Transformed team work-product into major project deliverables.
• Performed data modeling to third normal form in ERwin.
• Drafted UAT test cases / storyboards in Word - defects noted in HP Quality Center.
• Verified and controlled the project scope.
• Created and managed the project schedule.
• Presented project status to senior management.

Technical Environment:

• Microsoft Office 2007
• Project
• Visio
• Erwin 7
• HP Quality Center
• Jira Greenhopper
• Windows XP Professional workstations

Confidential, San Antonio, TX

Business Systems Analyst

Responsibilities:

• Performed as business analyst on the Enterprise CRM Project, an ERP solution
• Documented business requirements as functional and non-functional specifications for an Confidential .
• Transformed team work-product into major project deliverables.
• Created and managed the project schedules.

Technical Environment:

• Microsoft Office 2003
• Project
• Visio
• SharePoint
• Windows XP Professional workstations

Confidential, Round Rock, TX

Business Systems Analyst - Agile

Responsibilities:

• Performed as business analyst on the Premier / ASAP Online Integration, the E-commerce and B2B sales portal for relationship clients.
• Acted as liaison between business areas and technical teams.
• Facilitated JAD sessions with subject matter experts.
• Documented business requirements as functional and non-functional specifications.

Technical Environment:

• Microsoft Office 2007
• Project
• Visio
• SharePoint
• Windows Vista Enterprise laptops

Confidential, Austin, TX

Business Systems Analyst

Responsibilities:

• Performed as lead business analyst on Confidential .
• This hospitality solution integrated:
• Property management
• Central reservations
• Call center
• Inventory
• Front office
• Customer experience
• Loyalty programs
• POS
• Accounting & reports
• Facilitated director-level JAD sessions with subject matter experts.
• Documented business requirements as functional and non-functional specifications for an RFO, under the Texas Project Delivery Framework.
• Transformed team work-product into major project deliverables.
• Mentored less experienced business analysts.

Technical Environment:

• Microsoft Office 2003
• Visio
• Windows XP Professional workstations

Confidential, Dallas, TX

Project Manager / Business Systems Analyst

Responsibilities:

• Performed as project manager / business analyst in the Reservations Call Center Systems group.
• Led the team efforts for:
• Automated Outbound Notifications (an IVR enhancement to the Reservations System)
• Call Allocation (load leveling of telephone calls to the Reservation Call Centers).
• Verified and controlled the project scope.
• Conducted project communications.
• Acted as liaison between stakeholders and technical teams.
• Documented business requirements as functional and non-functional specifications.
• Created and managed the project schedules.
• Performed quality control.

Technical Environment:

• Microsoft Office 2003
• Project Server
• Visio Pro
• Rational Suite 2003
• ClearCase
• Rose
• RequisitePro
• Windows XP Professional workstations