OBJECTIVE:

Effectively utilize my leadership qualities, multi - disciplinary functional knowledge, strategic business planning and goal oriented approach which will add value to the organization and self.

PROFESSIONAL SUMMARY:

• 5+ years of overall experience in various roles like Business Analyst, Quality Analyst in Healthcare, Financial, Customer Contact and E-commerce domains.
• 3+ years of experience as Business Analyst in developing software solutions to complex business problems.
• 2+ years of experience in testing web application
• 18 months of experience in Trading in banking sector.
• Capable in preparing business requirement document, business rules document, functional specification document, user manual document for projects in various domains.
• Comprehensive Commercial skill set and expertise in problem solving, analytical reasoning, and customer support, team management, quality testing and client relationships.
• In-depth knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) methodologies like Waterfall & Agile.
• Demonstrating the solutions to stake holders using mock ups and flow diagrams.
• Expertise in writing test cases, executing test cases, documenting the results, system testing, smoke testing and functional testing.
• Good knowledge in IVR applications and testing.
• Dynamic, hardworking and result oriented person with an ability to manage stress, time and people
• Good Experience in both Windows and Unix environments.
• Exposure to Soap and REST webservices.

TECHNICAL SKILLS:

Tools: Microsoft Visio, MS - Word, MS - Excel, Top team, Microsoft Confidential, Mantis Bug tracking tool, Jira, Bugzilla, SOAP UI, Rest Client

Operating Systems: Windows and Unix

PROFESSIONAL EXPERIENCE:

Intent Analyst

Confidential

Responsibilities:

• Handled 5 Applications Hyatt, Just fab, Enterprise, Confidential Mobility, and Confidential Home solutions

Confidential

Business Analyst/QA

Responsibilities:

• Conduct meetings with business users for gathering the requirements.
• Co-ordinate with onsite team / business users for clarifying the requirements.
• Understanding the business process and workflow of Confidential .
• Prepare Business Rules Document and Functional Specification Document.
• Explain the requirements to Development team and Quality team.
• Created test cases
• Perform the functional testing and regression testing for the application before delivering it to customer.

Confidential

Business Analyst/QA

Responsibilities:

• Analyze and understand the requirements and issues that are reported by Business users.
• Discuss with business users / onsite team to clarify the queries.
• Explain the requirements to the respective developers including Confidential developers for fixing the issues.
• Involve in PROD support activities and provide solutions to developers to fix the issues.
• Update the Matrix document, Gap document and Error Description document based on the changes happened to the source/ target applications.
• Created test cases
• Perform unit testing and functional testing to make sure the successful transformation of data to target system.
• Conduct meetings in regular interval with onsite coordinator for deliverables.

Confidential

Business Analyst/QA

Responsibilities:

• Analyzing and understanding the business rules / functionalities for source and target systems.
• Prepared National API Gap document and Error description document, it helps to resolve /rectify the human errors and known issues in NBS/National application.
• Interact with business users / third party stakeholder to clarify the developer queries.
• Participated in project planning sessions with Project Managers, discussing project in context of estimates and scheduling.
• Managed/support Development team for any clarification and responsible for deliverables.
• Monitored, tracked and analyzed the UAT issues and assign the task to developers for fixing the issues.

Confidential

Business Analyst/QA

Responsibilities:

• Analyzing and understanding the business rules / functionalities
• Prepared functional specification document
• Reviewed the test cases.
• Performed unit testing and functional testing
• Participated in project planning sessions with Project Managers, discussing project in context of estimates and scheduling.
• Coordinated meetings in regular interval with onsite coordinator for deliverables.

Confidential

Business Analyst/QA

Responsibilities:

• Capture client requirements & prepare comprehensive scope document covering all the requirements and clients expectations.
• Prepare Functional Specifications Document (FSD) for new features.
• Participated in project planning sessions with Project Managers, discussing project in context of estimates and scheduling.
• Organize knowledge sharing sessions with development, testing & design teams.
• Prepare and maintain a proper traceability matrix in order to continuously trace the development progress on the scoped requirements.
• Created test cases for modules, Performed unit testing, functional testing and smoke testing to make sure the successful transformation of data to target system.
• Monitored, tracked and analyzed the UAT issues and assign the task to developers for fixing the issues and retested the issues.

Confidential

Business Analyst

Responsibilities:

• Collecting requirement from stakeholders.
• Created prototype, functional specification document.
• Interact with development team to understand and clarify requirements.
• Performed functional testing.
• Prepared user manual document.

Confidential

Business Analyst

Responsibilities:

• Prepared Functional specification document.
• Coordinated with onsite coordinator for clarifying the requirement related issues.
• Explain the requirement to designer, developer and quality analyst for better understanding.
• Closely work with development team and quality analyst team in accomplishing their targets.

Confidential

Business Analyst

Responsibilities:

• Requirement gathering from various business users.
• Understanding and analyzing CRM application, this includes process, functionalities, features and report generation.
• Prepared requirement and functional specification document, which sales and marketing process should meet with CRM application.
• Coordinate with stakeholders to update and get signed off the functional specification document.
• Created prototype to demonstrate and verify the behavior of the system
• Requirement walk through to development team.
• Support development team for functional implementation
• Performed functional and user acceptance testing.
• Demonstrate the application to stakeholders. Also provide training to end users for better understanding the application.

Confidential

Business Analyst

Responsibilities:

• Requirement gathering, Analyzing and designing the system using UML.
• Interacting with the on-site client for requirement gathering.
• Testing the site.
• Managing the Team.
• Delivering the sites to the clients.