PROFESSIONAL PROFILE

• 7 years experience as a Senior Business Analyst and Project Management experience with solid understanding of Business Requirement gathering, Business Process flow, Business Process Re-engineering, Systems and Business Analysis.
• Experienced in full life cycle system development. From requirements gathering and business case development to rollout and maintenance.
• Generated models to depict business processes and information flows.
• Experienced in Redesigning Business Process and rolling it out to refine the Customer Experience and achieve operational andefficiency objectives.
• Excellent communication skills. Experience working with business users to analyze and document business requirements and system functional specifications.
• Excellent Planning, team-coordination, interpersonal skills, work allocation, work review, mentoring, addressing training needs, status reporting to higher management
• Very Strong Knowledge of UML, RUP, Requisite Pro, Clear Quest and Clear Case.
• Strong Knowledge of Use Cases, Sequence Diagrams, Activity Diagrams, Logical and Process Modeling etc.
• Partnered with key stakeholders to drive process improvement through process design/redesign and management skills.
• Excellent Team player to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Solid business, communications, and presentation skills adept at creating, editing, and coordinating extensive communication networks (facilitation of joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc.), to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts
• Strong knowledge of Business Analysis, Business Process Modeling, Business Re-Engineering ,Data Warehousing and Business Architecture
• Developed Project plan, prepared project reports for management and others, assisted project managers in the development of weekly and monthly status reports and created Project Phase gate artifacts checklist and communicated results and project milestones as required.

Confidential, August 2008 - Current
Westerville, OH
Project Coordinator/ Sr Business Analyst - Ovations
Working as a. Senior Business Analyst & Project Coordinator in a team that is responsible for the automation of member materials such as Evidence of Coverage, Annual Notification of Changes, Summary of Benefits and member marketing materials.

• Conduct analysis, testing of data, and document reviews to ensure the accuracy of CMS-required member materials.
• Partnered with Product Material Department, Ovations IT and EMC Document Sciencesto drive process improvement through process design/redesign and management skills.
• Perform analyst function to support business requirements to map source data and benefits into final document.
• Develop and execute user acceptance test cases to verify accurate system functionality and interpretation of benefits and other data into templates/final documents
• Involve in prototype evaluation & coordinate with technology vendors (offshore and onshore) for the successful completion of coding of the required documents.
• Collaborate with subject matter and system experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business units, technology teams and support teams.

Confidential, June 2007 - August 2008 Columbus, Ohio Sr.

Business Systems Analyst- Asset & Wealth Management

Working as a Sr. Business Systems Analyst in a team that is responsible for redesigning the Book of Business / Advisor Scorecard data architecture. The project also involves designing the server architecture that supports the entire PCS MIS Finance data environment. Responsible for compiling and documenting business and system requirements Developed system specifications and Entity Relationship data Model in Erwin. Created conceptual and logical database design with project DBA. Worked to re-engineer strategy and process development to improve efficient execution of the business needs. Developed functional decomposition/menu flow diagrams, application architecture and user interface design Worked with programmers on developing prototypes and verified the specifications were being met. Conducted prototype reviews, functional reviews, and performed user acceptance testing. Developed acceptance test plans. Managed processes as sub-projects using MS project and Project Definition System (an internally designed tool for tracking project activities). Defined business scope and assumptions, estimated resource and work requirements and suggested effective strategies to meet business objectives Participated in data mapping, data-flow documentation and creation of SLA\'s. Conducted prototype reviews, functional reviews, and performed user acceptance testing. Developed acceptance test plans.

Confidential, March 2006-May- 2007Mclean, VA

Sr. Business Application Analyst

The project supports the enhancements of the DPM (Deal Pipeline Manager) application and provides new functionalities in support of negotiated approval process improvements and initiating process efficiencies, accuracy and compliance with Freddie Mac Overall Transaction Authority, as well as Credit and Pricing policies. The initial phase of the Project also supported an analysis effort directed towards defining the desired business process and a recommendation to replace or rebuild the current Deal Pipeline Manager (DPM) Lotus Notes based system and its functionality (TOB Management, contract generation. process workflow, pricing details, electronic contract data store, reporting capabilities, etc) to a new and improved solution.

• Acting as a liaison between the business and IT technical resources.
• Translate business requirements into specifications that are clear and understandable to the implementation team.
• Conduct Business Impact Analysis as wells as System Redesign Analysis
• At each Project phase, review Project artifacts for FTD , SOX and TQR compliance
• Work with the Project Manager to remediate project artifacts as necessary
• Prepared Phase gate artifacts checklist and communicated results and project milestones as required. Escalated issues as necessary and facilitated resolution.
• Define business scope and assumptions, estimated resource and work requirements and suggested effective strategies to meet business objectives.
• Developed project plan, gathered system, data, reporting requirements, application use cases and determined specifications and identified, documented and validated business requirements.
• Demonstrated knowledge of full project life cycle systems development, Provide user guidance, business rules documentation to business partner and validation of deliverables, SLA's and project timeline.
• Prepared project reports for management and others, assisted project managers in the development of weekly and monthly status reports, documented process flows, policies and procedures.
• Developed UAT test scenarios and implemented UAT Test Plan 12 Coordinated User\'s training and training related meetings and activities.

Confidential
Richmond, VA March 2005 - Feb 2006
Sr.Business Systems Analyst - Contractor

The project supports the remediation and enhancement of FARMS (Fraud Account Relations and Master Search) current processes in three different releases to address real time customer data needs. FARMS supports 81 operational processes around customer information look up. The project involves development of a customer link and delinks process as well as implementation of a solution to provide real time utilization of customer level attributes. The project will also deliver a Customer Operational Data Store (ODS) that needs to include Customer to Account Relationship, real time API's to the Customer Data Store for Operational Customer Queries as well as FARMS Match Engine Remediation/Enhancements.

• Acted as a liaison between the business and IT technical resources.
• Translated business requirements into specifications that are clear and understandable to the implementation team.
• Conducted Business Impact Analysis
• Responsible for ensuring that the requirements are being met by reviewing output from each stage of the system life cycle.
• Conducted initial stakeholder walkthrough and follow-up focus groups to ensure the proposed solution met business needs.
• Communicated IT solutions and designs to a broad audience and facilitate the ongoing gathering of business requirements and ensure that solutions meet business objectives.
• Partnered with Business owners and SME's to drive business insights, create ongoing documentation of internal processes, developed and ensured that the team follow good BSA practices and drive understanding of IT systems and solutions .
• Interfaced with management, users, and information technology professionals to create high-level conceptual solutions to business problems.
• Consulted with users to identify current operating procedures, identify scope of the project and clarify program objectives.
• Defined business scope and assumptions, estimated resource and work requirements and suggested effective strategies to meet business objectives.
• Developed project plan, gathered system and data requirements, determined specifications and identified, documented and validated business requirements.
• Demonstrated knowledge of full project life cycle systems development, Provide user guidance, business rules documentation to business partner and validation of deliverables, SLA's and project timeline.
• Prepared project reports for management and others, assisted project managers in the development of weekly and monthly status reports, documented process flows, policies and procedures.
• Worked with PM to decide on the project approach as well as the Project Plan.
• Developed test scenarios and implemented Test Plan, providing key input in working with users in defining project and system requirements

Confidential
Richmond, VA May 2004 - Feb 2005
Sr.Business Systems Analyst - Contractor

This project supports the One View Program, which is a holistic approach to reinventing the Capital One data warehousing environment. One View will provide the infrastructure for the next generation analytical environment by re-platforming, re-engineering and re-enhancing the current Oracle- based data warehouses to the new Teradata platform. The End User Application Migration Project is one of several work streams necessary to migrate or support the migration of Ops users and applications to Teradata.

• Gathered and presented Business and System requirements for an internal Capital One project involving migrating end user application migration from Oracle to Teradata.
• Analyzed and documented the functionality, components and business purpose of specific systems and applications with a view to facilitate the migration of these applications from Oracle to Teradata data warehouses.
• Responsible for the collection and reporting of project metrics, defined by time and effort estimates, requirements feedback, design reviews, UAT reviews and final approvals before rollout.
• Prepared project plans for several application migration projects, based on effort estimates obtained from different performing groups within Capital One.
• Worked within Capital One's internal Solutions Delivery Methodology (SDM) framework. Processes within SDM are defined based on recognized best practices recommended by the Software Engineering Institute\'s software Capability Maturity Model (CMM).

Confidential, March 2003 - Feb 2004
New York City, NY
Business Analyst - Consultant

The scope of the project was to build a front office trading system for different kinds of instruments, trade accounts and online trading system for stocks. The system will also generate the account information of the clients with their updated statement of holding of stocks and also the details of the physical scripts that are send to the specific registrars for converting them into the (demat) electronic form. The system will also generate the detailed information of failed trades and its reasons. The project includes the following:

• Online Retail Trading System
• Trade Settlement
• Trade Matching
• Risk Analysis
• Portfolio Analysis
• Coordinated and participated in review, revisions, changes, enhancements, testing, documentation, and member notification of product enhancements and/or business opportunities.
• Provided business knowledge and technical support for business requirements development.
• Worked closely with developers and requesters identifying data and functional requirements in the design of new/enhanced systems. Ensured development objectives are accomplished, user testing is performed, and member notification is prepared in a timely fashion.
• Consulted with Business Owners on projects. Developed and participate in the review of business and functional requirements and determine primary functions that the project is to provide.
• Ensured timely and accurate communication with project staff throughout the life cycle of the project. Ensured knowledge transfer of vendor technology to Client staff. Documented and coordinated changes and enhancements of products and services.
• Prepared and/or presented documentation of business/technical presentations. Provided technical support for the member(s) to ensure adherence to requirements. Evaluated business requests to determine feasibility, work with Software Engineers to define alternatives and recommend optimal solutions.
• Played active and lead role in gathering, analyzing, and writing business requirements, creating work flow diagrams, Wrote functional and non-functional requirements based upon the current project module needs from time to time.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and UML.
• Followed UML processes and standard operating procedures in developing use cases, use case diagrams, and other supporting documentation.
• Prepared overall project plan, incorporating costs and tasks from the various components, ensuring a successful and timely project implementation. Ensured methodology compliance, document problem areas and coordinate resolutions, reporting to management as necessary.
• Investigated/researched Client or industry business/technical process. Coordinate and assist in implementation of new or revised rules and policies. Coordinate and document project/release level user acceptance testing.

Confidential, Feb 2002- Jan 2003
Columbus, OH
Sr. Business Analyst - Consultant

The scope of the project is to build a Customer Service Solution System at Discover Financial Services to support the Customer Service department to avail any information related an account at any point of time to satisfy any customer queries. The old legacy system is not capable of providing any detailed customer information and it end up transferring any queries to the respective departments or respective SME\'s which handle the specific function or process. This has resulted customer dissatisfaction by putting them through different intermediaries which consumes time and hold their calls for a reasonable duration and there was no good tracking system which can follow up any customer request that cannot be fulfilled at that particular point of time so that can be delivered at the desirable promised time. The corporation was incurring a huge expense due to the volume of calls on hold and not being capable of satisfying any queries at the first point of customer service interaction interface without being transferred to their intermediaries. The cost of labor in deploying human resources and variable cost associated in various units seems to be increasing considerably due to lack of adequate information at a single platform. The main aim of the project is to provide with a pool of diversified information that will enable at the first point of interaction between the Customers and Customer Service professionals, to answer satisfactorily all customer queries at the minimum point of time without the query being transferred or put on hold or delayed.

Tasks/Duties:

• Working as a Business Analyst to support the development of Customer Service Application, marketing Application, Credit card transactional system, Risk Management, and Merchant Services.
• Identified process gaps and documented all company business and system processes using MS Visio.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Played active and lead role in gathering, analyzing, and writing business requirements, creating work flow diagrams, Wrote functional and non-functional requirements based upon the current project module needs from time to time.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and UML.
• Followed UML processes and standard operating procedures in developing use cases, use case diagrams, and other supporting documentation.
• Regularly held meetings with management at all levels to coordinate activities and recommend company-wide improvements and conducted efficiency reviews of internal and external service delivery, order management, provisioning, troubleshooting, and helpdesk processes.
• Assisted Project Manager and client to understand the business and functional requirements for project development phase.
• Recognized for excellent ability to multi-task on project consisting of diverse sets of people, platforms and parallel timelines via exceptional communication, organizational and interpersonal skills.
• Developed test scenarios and implemented test plan. Providing key input in working with users in defining project and system requirements.
• Performed User Acceptance testing.
• Bridged communication between the client and the project team. Developed and conducted internal training programs for developed applications. Developed and updated training documentation and course materials.
• Developed test scenarios and implemented test plan. Providing key input in working with users in defining project and system requirements.

Confidential, May 2001- Nov 2001
Atlanta, GA
Business Analyst - Consultant

This project was conducted to support different business processes to minimize ambiguity of entity. It is often seen that the same person is being referred to as two different entities in different business group; this creates a problem in handling their account, as it leads to multiplicity of the entity. There was also inconsistency in the library data. So, though the account belongs to the same entity, but different inquiry results are displayed. This does not help in getting the actual data required to devise the report. Some departments also request multi level data in their reports. In this project these entities were forced into a commonality by using the Data stage, so that a common BI platform exists among all business groups.

Tasks/Duties:

• Gathered rough requirements from my project manager, interacted with the Customer Service, Payment, Risk Management, Escrow, Sales, Accounting and HR department and identified the Subject Matter Expert (SME) in each of these departments.
• Conducted meetings and fine tuned the requirement specs and finally got approval from the high level management.
• Created the Functional specifications for the technical team to understand. Functional specs contains the summary of requirement, conceptual design, logical design, physical design, use case scenarios/use cases and system requirements.
• On obtaining the Functional specs, presented it to the business people as well as the developers, along with the documentation. Got everybody to review them and get their final approval. Then developed test plan with consultation with QA manager.
• While development and QA testing met with the external users and conducted internal bug review meeting and assigned priority to the bugs.
• Helped in testing, training the user and final manual documentation. Finally, I did the user training and UAT.

SKILLS

Languages: C, Basic, COBOL., XML
Operating System: Windows 95/98, NT, 2000, XP, UNIX, DOS and Sun Solaris.
ETL Tools: Informatica Power Center, Cognos, Crystal, Data Stage.
Tools: MS Office, MS FrontPage, Visio, Rational Rose, Requisite Pro, RUP, Erwin, Doors.Xpresso In Design, X Design
Database: Oracle, PL/SQL, SQL server, SQL*PLUS, MS-Access, Lotus Notes
BPM: Pega, Oracle ALBPM
Document Automation: EMC Xpresso InDesign, X Design

EDUCATION

• MBA
• BHM