SUMMARY:

• A Dynamic Business Technology Professional with over 5 years of experience in Project lifecycle and Business Analysis.
• Have extensive knowledge and experience in working closely with Business as an analyst with expertise Process, Transformation and Delivering.
• Excellent Technology implementation, organization transformation, and service level management skills.
• Worked with project teams spread across different geographies to maintain high standards of service, compliance and cost to serve.
• Has in - depth knowledge of leveraging different technology platforms to provide outstanding service delivery.

EXPERIENCE:

Confidential, IL

Business Analyst

Responsibilities:

• Utilized structured interviewing processes to establish business requirements and priorities.
• Defined systems application development project requests, project scope documents and project priorities to enable company’s strategic business objectives.
• Worked with all business operations units in the documentation of business requirements.
• Defined Business Rules regarding Data manipulation, Security, Application Access control, Tracking and Auditing.
• Responsible for the tracking and resolution of any issues identified with system applications for company’s business operations.
• Acted as a liaison between the business team, application developers and Business Objects leads to help answer technical and application specific queries.
• Data Analysis
• Reported on status of systems and projects on a regular basis.
• Worked in Quality Center extensively as a central repository for information and also for testing purposes.
• Conducted gap analysis on the “as-is” and “to-be” states which required working very closely with the developers on Informatica jobs and the data warehouse teams.

Confidential, IL

Business Process Analyst

Responsibilities:

• AGILE SCRUM environment
• Lead user requirement gathering sessions/meetings, working closely with Project Manager(s), SME, and Business users to facilitate these sessions.
• Gathered Business Process requirements and prepared documentation using “Getting Predictable” standard.
• Worked closely with Product Lead to identify a list of key stakeholders and stakeholder groups, defining their goals and expectations, and understanding their levels of commitment and ability to influence the change process.
• Worked as the lead business analyst in the discovery process with various clients.
• Supported the Product Lead in defining the communications, training and performance support, and sponsorship strategies and plans.
• Worked with Product Lead to develop, prepare, deliver, and evaluate stakeholder interventions (including communications and training), and adjust change management plans as needed.
• Created Requirements Traceability Matrix to keep the stakeholders informed of the progress of the project.
• Involved in conduction JAD sessions / Discovery sessions with Referral Specialist (Intake), Nurse Managers, Physician Managers for various parts of the project.
• Worked with RN and MD managers to build Staffing Model for Oncology and Specialty Pharmacy Products.
• Excellent knowledge of HIPAA (Health Insurance Portability and Accountability Act) transaction codes such as 270/271 (inquire/response health care benefits), 276/277 (claim status), 470 (benefit codes), 835 (payment or remittance advice), 837 (health care claim) and 834 (benefit enrollment).
• Creating Documentation for Business to present to the Executive Level Steering Committees.
• Worked with the QA team to resolve bugs while testing using JIRA.
• Joined the Oncology team for AIM’s Oncology Application which was a $10 million project following AGILE SCRUM methodology- worked with Scrum Master, daily standups, Gantt Charts, 3-week Sprints, Iteration Planning Sessions, Estimation and Creation Sessions, Presentation of FSD’s for next iteration.
• Worked with testing team to validate test cases and test Scenarios. (Especially System testing, Functional testing).

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Gathered business requirements by conducting detailed interview with business user’s stakeholders, and Subject Matter Experts (SME’s).
• Communicated and interacted on a regular basis with the project manager and development team during different stages of the project.
• Performed AS-IS and TO-BE analysis of current system and expectations of users and stakeholders.
• Created and executed test plans and documented results and shares with development team.
• Written test scripts for the application
• Participated in JAD sessions with project’s stakeholders such as business users, subject matter experts, QA analysts, and project management team, identifying and resolving issues.
• Understood and articulated business requirements from user interviews.
• Gathered requirements from various stakeholders.
• Worked closely with the business requirements team to identify and correct any deficiencies in business requirements.
• Experience in creating the Flow diagrams
• Participated in the identification, understanding and documentation of business requirements.
• Developed use cases from requirement and created UL diagrams such as use case diagrams, activity diagrams, and sequence diagrams.
• Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s).
• Managed schedules and collaborated with different teams working on the project.
• Prepared project progress reports and status reports and submitted to the management on ongoing bases.
• Coordinated and communicated evolving requirements through complete project life cycle.
• Participated in the prioritization of business requirements throughout the entire project life cycle by working with the business partners and development teams.
• Coordinate and communicate evolving requirements through complete project life cycle
• Participated in user acceptance testing.
• Assisted with required data analysis, interpretation, correction and document presentation of various assignments.
• Organized and maintained documents like Requirements Traceability Matrix (RTM) and Test Strategy.
• Created and tracked deviations occurred during testing process.
• Worked on Relational database like SAS, created SQL queries using complex joins, grouping, aggregation etc., created tables and generated Reports.

Confidential, Buffalo, NY

Business Analyst

Responsibilities:

• Studied and analyzed similar applications and brainstormed to gather effective requirements for the system.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Manage Traceability matrix to trace Business Requirements, Functional Requirements, and Use Cases.
• Identified opportunities for business process improvement and initiated efforts to make improvements.
• Assisted in designing test plans, text scenarios and test cases for integrations, regression and user acceptance testing.
• Assisted the development team in designing the GUI of the application.
• Performed report testing with Business users and validate the data on database side.
• Participation on software project teams to review and analyze software documentation/project deliverables associated with the Software Development Lifecycle.
• Generation of test protocols for software testing and validation.
• Responsible for executing and developing compatibility validation tests.
• Developed test plans, test protocols for software enhancements and changes.
• Provide technical support for commissioning activities (e.g. receipt verification, factory acceptance testing, functional testing, etc.).
• Provide support for qualification activities (e.g. Design Qualification, Installation Qualification and Operational Qualification) as the system is developed and installed.