SUMMARY:

• 8+ years of profound experience working as a Business Analyst and Technical Trainer in various verticals such as Life sciences, Registries and Renewable energy industry.
• Proficient in all phases of Software Development Lifecycle (SDLC) using both Waterfall and Agile/Scrum methodologies.
• Collaborated with matrix team structure to define and create business and functional requirements documents.
• Proven ability to conduct one - on-one, small and large group interviews on technology and system concepts.
• Strong background in identifying and creating technical training solutions, bringing innovation and creative thinking to the design of business/functional learning solutions.
• Strong experience in Designing and developing curriculum, presentations for end user training and documenting training manuals.
• Conducted both classroom and web based training for large audiences
• Skilled in User Acceptance Testing (UAT), documentation of test cases to ensure that all aspects of the project are in compliance with the business requirements.
• Efficiently documenting and tracking Epics, Stories, and Tasks in JIRA.
• Proficient in verbal and written communication and ability to communicate well with all levels of technical and non-technical stakeholders.
• Ability to balance multiple priorities and maintain a high level of attention to detail in a fast-paced environment.

TECHNICAL SKILLS:

Software Development Methodologies: Agile/Scrum, Waterfall

Visual Modeling Tools: MS Visio, Lucid charts

Tools: MS Excel, MS Project, Sharepoint,Matlab, JIRA, Confluence, SFDC

Database Technologies: MS Access, SQL Server

Training Tools: Adobe Captivate, Camtasia

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

IT Business Analyst

Responsibilities:

• Document business needs, issues and challenges using a variety of analytical skills, techniques, and resources.
• Translate non-technical requirements into technical business requirements for moderate to complex software solutions.
• Proactively research best practices and align solutions accordingly.
• Participate in design sessions and provides input for moderate to complex software solutions.
• Lead project team and liaise between users, development, quality assurance, architects, and third-party vendors.
• Represent the Business Analysis team internally and externally to continuously improve IT processes.

Confidential, Cary, NC

Business Analyst

Responsibilities:

• Reviewed and clarified customer’s functional requirements to ensure they are sufficient for design and development
• Analyzed existing workflows and processes, created process maps and isolated areas of potential improvement.
• Liaised with developers and testers to estimate the size of project to determine the level of up front design required.
• Supported Development, System testing and User Acceptance Testing (UAT).
• Collaborated with project manager and other team members to identify, raise, manage and control changes to requirements

Confidential, NC

Business Analyst & Technical Trainer

Responsibilities:

• Interacted with global clients to facilitate meetings, create and document business and functional requirements.
• Evaluated business processes, provided and implemented technical solutions for improvement.
• Communicated with various vendors for performing product demonstrations as well as Proof of Concept (POC) engagements and product training and mentoring.
• Configured and documented software, hardware and service solutions to meet client and sales objectives. Completed required presales documentation quickly and accurately.

Confidential, Durham, NC

Business Systems Analyst & Trainer

Responsibilities:

• Collaborated with scientists, quality and informatics professionals to support the IDBS E- Confidential Notebook (ELN) which was used to automate and electronically record laboratory findings, manage data, analyses and reports.
• Created functional and business requirements for ELN and related projects.
• Teamed with scientists to identify areas for operational and process improvement to align to a lean standard.
• Administered and maintained the ELN system and data; created a monthly newsletter for information updates
• Prepared course curriculum, training materials for classroom and web-based sessions.
• Conducted multiple training sessions to more than 200 scientists/researchers which included presentation and workshops.
• Led and conducted “Lunch and Learn” sessions as a refresher training for the trainees.
• Supported users on a daily basis and resolved issues and as well as including documenting the troubleshooting process in JIRA.

Confidential

Business Analyst & Technical Trainer

Responsibilities:

• Interacted with Confidential users for technical discussions and gathered functional requirements.
• Worked collaboratively with Project Manager in creating project plans, timelines and scope.
• Acted as a technical interface with service and engineering teams on new product roll-outs.
• Interacted with various technology partners and vendors to develop, enhance hardware and software design based on customer feedback.
• Served as a product expert maintaining a high level of involvement in all new releases of Spire product releases.
• Assisted business users with understanding and implementing the PV standards - UL, ASTM, and IEC for their products.
• Technical liaison for primary and secondary test labs - UL, NIM, TUV, ISPRA.
• Prepared training curriculum, materials and continuously updated the content to ensure they reflected the new product features.
• Designed and documented Quick Start guides and Troubleshooting guides for customers.
• Conducted and coordinated comprehensive two to five day classroom and practical training sessions to local and international customers, new hires from various business units including sales, customer service and engineering groups.
• Worked with Manufacturing, Engineering and Customer Service teams to develop new equipment specifications, manuals and training programs.
• Conducted on site training for clients - First Solar, Abound Solar, Miasole, Stion, Solar Semiconductor, HHV, UL- San Jose, and TUV-Arizona.
• Performed on-site and remote troubleshooting with customer service team and tracked the progress with Salesforce.com.