SUMMARY:

• 6+ years of professional experience as Business Systems Analyst and Project Management focusing on Business Intelligence (BI), Data Warehousing, Cloud Computing, CRM, Business and Enterprise Data Analysis and Business Process Improvement, problem solving, scope management, change management, tracking the business needs, and training the end user throughout the Software Development Life Cycle (SDLC).
• Worked in various domains/industries - Healthcare, Retail, Insurance, Banking, Finance and Manufacturing.
• Extensive experience in analyzing business needs and eliciting requirements using various tools and techniques.
• Expert in plotting the Business and System Functional Specifications including use cases.
• Strong process and documentation skills - Business Requirements Document (BRD), Traceability matrix, Risks and issues log, Entity Relationship Diagrams (ERD).
• Experience in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and translating them into functional specifications.
• Well versed in writing User Stories and Breaking down Epic user stories using INVEST method.
• Offering outstanding talents in Feasibility Analysis, Root Cause Analysis, Gap Analysis, ROI Analysis, Business Systems Planning, Procedural Development & Implementation, Validation, Problem Solving and Business Contingency Planning.
• Good Understanding in capturing process maps (As-Is, Pain-Points, To-Be and Process performance metrics) in BPM IBM Blueworks live to drive improvement opportunities
• Expert in preparing Scope Document, on Functional Requirement (FRD), Activity Charts, and Sequence diagrams, Data Flow Diagrams and ER Diagrams using MS-Visio thus defining the Business Process Model and preparing complex functional requirement documents.
• Proficient in Tableau Desktop V10.0.
• Define and manage business specifications end-to-end and act as facilitator between the Operations team, IT and other areas such as reporting, finance, legal & compliance etc.
• Strong knowledge related to EDMS including analysis, planning, implementation, support and maintenance.
• Proven track record of working on a variety of enterprise applications and problems with deep understanding of SCRUM, Agile, iteration and waterfall methodologies.
• Good knowledge of Business Process Modeling and Business Process Re-Engineering.
• Excellent communication, Analytical and presentation skills. Valuable experience working with business users as well as with executives.
• Sound knowledge of concepts like SWOT, GAP Analysis and Impact Analysis.
• Well adaptable knowledge and experience with eCommerce platforms and applications.
• Have extensive knowledge in Insurance, Healthcare and Childcare domain including HIPAA Regulations, claims processing.
• Self-starter and capable to work both as part of team as well as independently to achieve project quality with executive.
• Strong financial/project knowledge. Regulatory Affairs experience including clinical trials and clinical database management systems including CTMS RDMS.
• Knowledge of cloud computing technologies, for example, AWS, Azure, etc.
• Worked in fast paced environments, performed various project management activities - created Project Plan, Scope Document, Statement of Work, Communication Plan, Risk Management Plan, Deliverables Estimation, and Resource Allocation.
• Capable in prototyping documents, models and attributes for consistency, completeness and risk minimization.
• Monitored and reported key parameters including pricing, attrition and forecasting.
• Reconciled general ledger accounts, submitted month end close reporting.
• Prepared and managed annual budget, quarterly outlooks and monthly ad-hoc financial reporting.
• Streamlined internal financial reporting processes, achieving substantial quality improvements and reduction in cycle time and human resources required.
• Worked on MS SharePoint for document management, communication and sharing of artifacts.
• Performed and documented test results from unit testing, system testing, stress testing, manual testing, automated testing, black box testing

SYSTEM TOOLS/ TECHNICAL ENVIRONMENT:

Operating System: Windows 2003 server, Windows NT, Windows 2000/XP/Vista/ 7, Mac OS

Frontend Tools: MS Excel, MS word, MS PowerPoint, MS Project, MS Outlook, MS OneNote, MS Access, Share point, MS Dynamics CRM, Salesforce, Tableau, TMF, Power BI, Joomla, Rational Requisite Pro and Rational Rose, SSIS, SSRS

Programming Tools: C, C++, UNIX Shell, Java, Mainframes, Salesforce APEX, AJAX, JQuery

Business Modelling Tools: UML, MS-Visio, IBM Blueworks, Traceability Matrix, Rational Rose & Requisite Pro, Balsamiq, JIRA, Team Foundation Server (TFS)

Web Technology: HTML5, CSS, JavaScript, Angular JS, Bootstrap

Environment: MS-Office, MS Project, Visio, visual studios, MS Power Apps, MS Flow

Database: MS-SQL, MS Access, RDBMS

Methodologies Used: Agile, RUP, Waterfall, Spiral, Iterative

ERP: PeopleSoft FSCM

WORK EXPERIENCE:

Confidential, NC

Sr. Business System’s Analyst/Program Manager

Responsibilities:

• Work in an Agile Environment, with Product Owner, Project manager and other business leaders to identify best approach for eliciting requirements for the development and enhancement of Dynamics CRM solutions and enhancement of Mobile App, Understand the current Business Process and Business Model.
• Proficient with MS Dynamics CRM and Salesforce and its solutions, customizations and implementation.
• Accomplish business analysis, including project charters, business requirements and project risk documents in absence of the Project Manager
• Conduct brainstorming sessions and JAD sessions with the Business Owners and other team members for gathering requirements.
• Create Business Requirements document (BRD), User Requirement/stories Specification document (URS), Functional Requirement Specification document (FRS) and workflows.
• Facilitate SCRUM calls and internal project meetings and demos.
• Conduct user requirements walk-through sessions with Business, development team and testing team.
• Documenting and maintaining user stories spreadsheet along with Iteration planning and progress spreadsheet.
• Work closely with Development, testing and QA team to communicate and work with Business Requirements.
• Keep track of on-shore and off-shore Development and Testing time estimates and efforts.
• Providing Pre-Production support to Business and Production support to Managers.
• Customize application as per requirement and control administration like Role Based Access Control (RBAC).
• Use We-deliver methodology for projects as well as maintenance tickets.
• Work with Product Manager to create and document user stories for the needs that come out of visioning phase.
• Lead meeting with team and clients and present documents, influence in problem solving and decision-making process.
• Experienced with Sales, Marketing, Innovation, Content writing and management, website and landing pages design, Digital Marketing for a product/solution.
• Use JIRA and maintained user stories on every different creative in the project.
• Gather information from Managers to create user stories and open tickets for enhancements or bugs.
• Create, Validate and maintain a Living Document of applications that can be referred by anyone to get detailed understanding of the application.
• Work with JavaScript for technical customizations and to add custom functionalities.
• Built comprehensive workbooks, views, dashboards using Tableau desktop 10.
• Suggest solutions or work around for the issue to Managers and document the solution in Team Foundation Server (TFS), work with XML files for changes using Java.
• Work with e-commerce tools and platforms for client applications such as IBM Websphere and Adobe CQ.
• Involve in Java, HTML code development in fast-paced environments.
• Design and develop Use Cases, Activity Diagrams, Sequence Diagrams, flow charts, OOD using UML and Business Process Modeling, Process improvement.
• Experience in conducting Unit Testing, System Integration Testing (SIT), User Acceptance Testing(UAT) both manual and automated.
• Create and analyze reports such as Financial Reports, Buyer Reports, Sale Reports, etc.

Environment: MS Office, Visio, MS Dynamics CRM, JIRA, Salesforce, JavaScript, Java, HTML, IBM WebSphere, Agile, Tableau V10.0.

Confidential, Richmond, VA

Sr. Business System’s Analyst/Program Manager

Responsibilities:

• Organized review meetings with various stakeholders and eliciting the Business Requirements from business users for Banking and Financial clients.
• Worked on building and enhancing user applications that support business operations for Commercial banking products.
• Created and maintained standardized, custom and ad hoc Microsoft structured query language (MSSQL) and business intelligence (BI) reports to support internal and external customer requirements, including the online reporting portal.
• Supported and mentored BI super-users and Data analytics and ensure data governance across organization.
• Coordinated with designated BI team to assist with the design and implement on, specifically as it relates to dynamic analysis and reporting for our users.
• Used financial and business acumen to analyze and understand significance of the reported numbers and helps answer top level business questions by harvesting and converting data into management insight.
• Conducted and coordinated tests to ensure that intelligence is consistent with defined needs.
• Synthesized current business intelligence tools, databases, dashboards, systems and methods.
• Managed timely flow of business intelligence information to users.
• Prepared the Business Requirement Document and Functional Requirements Specifications document.
• Provide business insights to the development team which would result in better problem solving.
• Preparing WBS (Work Breakdown Structure) with detail plans, detail schedules, resource allocation and assignment and interacting regularly project team, manager and client.
• Conducting regular meetings and preparing documents ex: Project kick- off Document, BRD, Timesheets, New Change Request document, Scope management, and performing UAT.
• Analyze the gaps between the requirements, implementation and communicate to the respective parties.
• Actively involved in end to end process of SDLC for all the projects until delivery with project ownership.
• Used Agile SCRUM methodology with Iterative and Interactive model conducting daily stand up meetings.
• Create team specific Agile process flow in JIRA to move tasks from one activity to another.
• Actively participated / arranged with number of iterations between team and clients.
• Designed wireframes, graphics, screen mock-ups using Balsamiq Mockups and MS Visio.
• Coordinate usability evaluations to develop user-centric design.
• Prepared Application Process Flow Diagram using MS Visio.
• Involved in Sprint grooming and Sprint planning sessions for Salesforce custom app implementation.
• Used JIRA and Version One to track the stories.
• Organized regular meetings with Off-shore development team, capture meetings / documentation & sharing of MOM (Minutes of Meeting) with the team.
• Holding Joint Application Requirement (JAR) sessions with stakeholders.
• Worked on SharePoint for managing artifacts, version changes, and capture meeting minutes, flowcharts, activity diagrams and use case diagrams.
• Reviewed the functional test plan prepared by Quality Assurance (QA) team and assisted QA team in preparing the test cases, test scripts, test plans
• Involved in Functional Testing, System Testing, Regression Testing and User Acceptance Test (UAT) using the test cases given by the client before releasing the application.
• Creating system test plan, test cases in HP/Mercury Quality Center.
• Documenting meeting minutes and share it across all the attendees and stake holders.
• Preparing RFPs, case studies and maintaining company’s portfolio.

Environment: MS Office, Visio, Salesforce, Tableau Desktop, JIRA, SharePoint, Agile.

Confidential, Springfield, IL

Student Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC), followed Agile Methodology (SCRUM) in developing application.
• Worked as a team with Developers and Process Analysts in preparing the requirements, writing workflows, process flows, and Interacted with system developers to resolve questions and discrepancies in BRD.
• Designed Use cases, Use case diagrams to present a better view of the system to the technical team for them to identify the key processes.
• Designing User Interface using HTML, CSS, Bootstrap and JSP using Java Beans.
• Implementing business logic and database connection to the application.
• Client-side validations are implemented using JavaScript.
• Writing database queries on Oracle and interacting with Spring framework using JDBC.
• Wrote SQL commands and Stored Procedures to retrieve data from Oracle database.
• Created and implemented Oracle Stored Procedures, Functions, Triggers and complex queries using SQL and PL/SQL as well as query optimization.
• Involved in Application testing with the help of testing team, resolved bugs before moving to production.
• Involved in writing test cases which includes all possible scenarios to test.
• Effective team player with excellent logical and analytical abilities.

Environment: MS Office, Visio, Agile, HTML, CSS, Bootstrap, JSP, JavaScript, Oracle, SQL.

Confidential

Business System Analyst/Technical Associate

Responsibilities:

• Prepared and distributed meeting minutes, questionnaire and agenda for various meetings with stake holders, project managers and engineering team
• Collaborated with business and technical teams to create and document end-to-end business process flow diagrams, process mapping using Visio.
• Gathered and documented UX\UI (visual) requirements, functional and non-functional requirements in Business Technical Requirement Document
• Designed Wireframes, Mockups and Prototypes for requirements and workflow analysis, practical demonstrations
• Created End to End application screens using Mainframes for Nationwide Insurance
• Operated on Agile methodology focused on Analysis and Design stages
• Created Use cases, story boards and Traceability Matrices
• Provided support to Business Intelligence department initiatives and other cross-functional groups by supporting data reports.
• Analyzed financial data and handled failures of financial processes.
• Collaborated with project managers to define project scope based on input analysis of stakeholders and translated business requirements into detailed functional requirements.
• Prepared detailed visual requirements for clients to perform day-to-day review and decision update process
• Prepared Use Case Models and Use Case Diagram using Rational Software Architect (RSA)
• Coordinated with Business Intelligence team to designs and develop BI solutions that supporting operational and strategic decisions
• Lead an L1 team of 6 to function successfully and meet SLA requirements and deadlines.
• Closely coordinated with business and IT teams to document route and integration rules between systems
• Documented and gathered business and technical requirements along with reassigning requests automatically and manually from one user/ system to another
• Prepared data dictionary for all elements involved within systems and documented data mapping documents
• Conducted walkthrough sessions with business, UX\UI designers, developers and test team.
• Working with Project Management Team Foundation Server, SharePoint, Microsoft Project, and JIRA and source code version control SVN environment.
• Had the opportunity to work with various domain clients - HealthCare, Retail, Manufacturing.
• Worked with business team, systems analyst, developers and test team to resolve any follow up and action items.
• Developed Java code for XML processing, execute queries (callable & prepaid statement's) under multithreaded environment.
• Able to work in both Java and Mainframes simultaneously, monitor Mainframe Jobs and fix job ABEND.
• Collaborated with the development team in Analyzing and making code changes to Mainframe components COBOL, JCL and DB2 applications.
• JavaScript was used as part of UI design and code for new applications for internal team purposes.
• User Acceptance testing was well performed test results were documented to present to senior manager and clients.

Environment: MS Office, Visio, SharePoint, Java, XML, Mainframes, JavaScript, UML.

Confidential

Business Analyst

Responsibilities:

• Performed the requirement analysis and documented the requirements in the Business Requirement Document (BRD).
• Co-authored business requirement documents. Extracted, discussed, and refined business requirements from business users and team members. Also, co-authored functional requirement documents by interacting with the development team.
• Successfully used RUP Analysis Model for gathering requirements by facilitating Use Case Workshops.
• Created Change Requests records in Rational Clear Case for making changes in the Business Document.
• Conducted GAP Analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation.
• Achieved results by addressing multiple project requirements concurrently with a focus on client workshops to gather critical information and establish strategic vision.
• Reviewed, analyzed and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs.
• Assisted in developing and maintaining business & financial reports and IT work/databases which was required to support the various lines of business and specific projects.
• Consulted with IT Personnel to determine business, functional and technical requirements for specified applications.
• Developed effective reporting tools for the business unit and completed existing projects from original concept through final implementation.
• Organized chart-holding facilities and assisted in training staff. Assisted various projects from start to finish through the SDLC process.
• Participated in Code Reviews, System Testing and UAT followed by production verification, post production testing and support.
• Have in-depth knowledge and experience working with Facets configuration, claims and payment management.
• Performed internal & external reporting, cash management, cost reduction & efficiency.
• Conduct TMF planning. Set-up, quality control reviews of TMF, TMF analysis, TMF vendor oversight reviews monitoring visit reports per procedure.
• Documents findings and communicates them back to the CRO following issues until resolution and ensuring any consistent problems are addressed identifies documentation deficiencies and discrepancies and coordinates corrective action as required.
• Responsible for ensuring clinical study team training is documented and filed in TMF.
• Conducted full Life Cycle, which included Business requirements/Workflow analysis, Change Management, Liaison between Technical/Functional, QA, Testing, Security Analysis, and Blueprint Delivery.
• Work in SQL and Oracle environment dealing with extraction, analysis and processing of SQL Queries .
• Collaborated with the development team in developing the user interface using JSP and JavaScript for employee portal.
• Collaborated with the development team in developing HTML pages using CSS for static content generation and JavaScript for validations.

Environment: MS Office, TMF, Visio, UML, SQL, HTML, CSS.