Implementation Analyst Resume Franklin, TN - Hire IT People

CAREER SUMMARY:

A professional candidate with six years of IT experience who is looking for a career as a Business Analyst.
I can provide efficient and effective analysis with recommendations for process improvements that will meet the team needs and goals.
Extensive qualifications in all facets of information systems methodology from conceptual software design through development lifecycle, regulatory requirements, data warehousing, configuration, business requirements, documentation, meaningful use, implementation, programming languages, user training, research analysis, and software enhancements.

SUMMARY OF SKILLS:

WORK EXPERIENCE:

Implementation Analyst

Confidential, Franklin, TN

Responsibilities:

Troubleshooting, supporting, and augmenting existing client solutions.
Contribution to the effectiveness of the team by supporting and cooperating with colleagues.
Coordinated setup of voice response systems, including requesting messages, modifying transaction confirmation templates and transaction confirmation testing.
Updated and enhanced internal support documents to assist internal and external end - users.
Supported applications such as Cerner, Epic, McKesson, EMR and Medhost.

Compliance Analyst

Confidential, Nashville, TN

Responsibilities:

Created monthly and quarterly reports in designed Excel spreadsheets with formulas, pie charts and pivot tables.
Organized and configured financial reports to ensure that raw data was current and accurate, administrator of database for development. Modified reports in Encompass, ConsultWorks and Confidential .
Completed system valuation and documented procedures for regulatory requirements. Created Access database with Excel VBA to track scheduling activities.
Exercised timely completion of data pulls from TOAD database, modified scripts for reporting analytics. Completed monitoring and testing data analysis for BUSA accounts and credit card data.

Business Analyst

Confidential, Nashville, TN

Responsibilities:

Developed expertise in Medicare and Medicaid terminology. Served as subject matter expert for a EHR platform called CareLogic.
Communicated and collaborated with the offshore team, business intelligence team, software developers, and project managers to plan and develop CareLogic or add function enhancements.
Performed functional specifications for customer requirements using Agile methodology. Translated deliverables into user cases and workflow/process diagrams.
Handled business requirements, created technical documentation and completed JIRA tickets for enhancement request or technical concerns.

Senior Help Desk Technician

Confidential, Saint Louis, MO

Responsibilities:

Settled RSA Token password issues for internal users to restore access to computers using safe boot procedures.
Improved KPI metrics for incoming calls in call center to 5 minutes from 16 minutes within 45 days.
Oversaw user group activities, fixed technical network connection issues, iOS and Windows OS issues, SharePoint issues and iPhone or Android phone issues.
Configured Group Policy Objects throughout Active Directory to ensure users access to client’s internet, documented tickets in ServiceNow.

Customer Support Engineer

Confidential, Brentwood, TN

Responsibilities:

Created staffing recommendations based on forecasting models to continuously achieve staffing numbers to run clients contact call centers.
Resolved technical concerns for Citrix Server, SharePoint, Salesforce, and (RTA) Real Time Adherence data.
Ranked 85% in metrics for customer satisfaction, time completion and resolutions of customers reported cases.
Responsible for implementing and improving Salesforce dashboards, WFM and reporting files to ensure proper calculations of raw data reported.

Tier 1 Tech Support

Confidential, Brentwood, TN

Responsibilities:

Installed healthcare licenses for ReDoc software package on client’s computers.
Performed MySQL maintenance for client’s and upgraded the SQL database.
Execution of SQL scripts against the database, documented tickets in CRM system.
Upgraded software for clients using HL7, HTML and Java programming languages.