Dedicated, hard-working professional with experience in IT, purchasing, customer service, human resources, training, project management and other roles from direct support to management.

SUMMARY OF QUALIFICATIONS

• Demonstrated ability to develop new processes to increase efficiency - saving time and money.
• Experienced at delivering presentations to all levels of organizations.
• Developed and implemented necessary changes to ensure that time constraints were meet with minimal disruption
• Planning and budgeting process based on current and historical data for the development of contracts and service level agreements with internal and external customers
• Thorough knowledge of Windows Operating Systems; Microsoft Office; and PeopleSoft Financial & HR, ChangePoint, SharePoint, and MS Project.
• Staff Presentations
• SOP Writing and Analysis
• Vendor Negotiations/ Maintenance
• Customer Service
• Information Resources
• Process Analysis
• Database Systems
• Six Sigma Yellow belt
• Objectives Measurement & Analysis
• Research & Reporting
• SQL Query Development
• Budget & Expense Management

EDUCATION

Masters of business administration (MBA)

• Transformational Leadership; Enterprise Risk; Strategies for Competitive Advantage and Human Capital Development

Bachelors of science - Management

• Financial Analysis for Managers; Team Dynamics for Managers; Critical Thinking; and Cultural Diversity.

CERTIFICATIONS

• Business System Analyst Certification (BSAC)
• Project Closure, Acceptance, and Support
• Project Quality Management
• Project Risk Management
• Project Scope Management
• Project Time Management
• Project Integration Management
• Project Human Resource Management
• Project Cost Management
• Project Communication Management
• Project Close-Out Management

Confidential, Painted Post, NY 2008-Present
Confidential is a privately owned business that provides business consultation on a variety of areas from Information Technology issues and voluntary benefits for employers to offer to their employees.
OWNER

• Consulted with privately owned businesses on the implementation of voluntary benefits to allow the business owner to provide additional benefits and increase the retention of their employees while providing a tax break for the employer and the employees through pretax benefits.
• Provided troubleshooting service to individuals for IT related issues to ensure that computer systems are running to the maximum potential and resolving issues occurring from viruses and malware.
• Research for optimizing sales through the use of information systems to provide targeting of potential customers based on criteria that has been established by a business.

Confidential, Buffalo, NY 2007-2008
Confidential delivers information technology staffing and solutions and application management outsourcing to customers ranging from small and midsized companies to global Fortune 500 corporations.
product analyst

• Provide analysis of the Information Technology Departments projects to inform the project managers of potential issues with project timelines and scheduling issues.
• Provide analysis of potential problems with project planning with time and resource costs.
• Analyze the historical project data to determine areas that have the potential improvement and further increase the efficiency of the department.
• Develop and communicate the departments current standings with respect to the departmental goals and objectives that have been established.

Accomplishments

• Developed a means to examine the effectiveness of the department based on the goals established within the department, based on fiscal period, quarter, and annual numbers.
• Developed analysis process that was used to compare the financial effectiveness of the department through examining the amount of internal funds transfers occurring through the activities of the project managers.

Confidential, Elmira, NY2006-2007
World\'s leading international supplier of equipment, controls, and parts to glass container industry.
Customer Service Coordinator

• Maintained the scheduling of the Customer Service Technicians to ensure that projects were on schedule and that sufficient resources were on hand to manage the planned projects and emergency support.
• Managed the operational functions of the service technicians globally.
• Maintained 24/7 on-call support to ensure that coverage was met for a global community.
• Handled the processing of internal billing through sales and affiliate offices.
• Generated monthly reports to display the activity of the department.

Accomplishments

• Modified existing documents to bill to the customers, decreasing time spent per form by 20 minutes.
• Developed an HTML help system for use with the Cold End Inspection systems to replace a paper manual.

Confidential, Buffalo, NY 2006-2006
Confidential delivers information technology staffing and solutions and application management outsourcing to customers ranging from small and midsized companies to global Fortune 500 corporations.
Global Accounts Payable Customer Support (2006)

• Resolved configuration issues with the accounts payable system in all locations across the globe.

Confidential, Corning, NY2004-2005
Corning Incorporated is the world leader in specialty glass and ceramics.
Business Process Coordinator (2004-2005)

• Extracted information from the PeopleSoft Database for recruiting efforts for higher profile positions.
• Developed extensive queries in PeopleSoft HR to focus recruiting efforts based on specific criteria as a cost saving measure.
• Member of the vendor selection team for the company to process the background checks for Corning Employees, and for the outsourcing of the recruiting services.
• Delivered presentations for various levels of management based on the data that was requested and extracted from the database systems.
• Contact point for internal customers to explain and manage the internal charges for the recruiting efforts.
• Reconciled the billing from the recruiting vendor for the recruiting efforts on a monthly basis.

Accomplishments

• Managed and tracked a $2 million budget for recruiting and tracked budget activity.
• Maintained the budget for two different departments and assisted in the preparation of the next annual budget through forecasting of expenditures based on recruiting practices, and projected the efforts that would be needed based on departmental reporting and historical data.
• Developed and implemented processes for completion of the Service Level Agreement billing processes for the Recruiting Center of Excellence; and report information to departments on a monthly level.
• Developed a Six Sigma project that created a Java-based Web page for the entry of requests to hire, which decreased processing time and reduced errors in the requests for employees.
• Decreased Departmental spending by 15% to meet the departments goals, while maintaining all of the services necessary and projected.

Confidential, Elmira Heights, NY2002-2004
Financial cooperative that works with members to assist in achieving maximum financial strength.
Senior Accountant (2002-2004)

• Oversaw all technology functions of the credit union from network development to desktop support.
• Performed general accounting and bookkeeping tasks.
• Managed the purchasing for all of the credit unions computer needs and vendor negotiation of services for the installation of a new ATM at a branch office.
• Managed the vendor payments for all of the credit union branches, and negotiated any changes that were necessary for the proper administration of work to be done.
• Responsible for the technological aspects of a new ATM installation at a branch office
• Coordinated the changes that were necessary within the credit union to facilitate federal and state security changes to the banking system and make certain that the credit union was in compliance by the necessary established dates.
• Worked with credit union members to reconcile accounts and aide in the resolution of issues.

Accomplishments

• Set up and installed a file share and print share server to increase the effectiveness of communication among upper management within the main branch of the credit union.
• Selected and managed the installation of a digital monitoring system for the security of the credit unions ATM.

Confidential, Corning, N.Y. 2002 - 2002
Corporate Accounts Payable Customer Support, Contractor (2002)
Accomplishments

• Implemented an in-house customer support software package to record and monitor unpaid invoices, without incurring additional fees for new software.
• Developed a naming convention for invoices that were not able to be processed so that information could be imported into an Excel spreadsheet and processed through a series of macros that dissected the information into usable, accurate data.

Confidential, Corning, NY1997-2002
Corning Incorporated is the world leader in specialty glass and ceramics.
Informatio Technology Procurement Coordinator (2000-2002)
Accomplishments

• Managed $3 million budget for the IT department.
• Developed a cost-efficient purchasing process to ensure supplies and materials were available to minimize lost time of users.
• Worked with the technology group to develop methods to incorporate new technology into the departments.
• Purchased all information technology equipment for the S&T and MT&E facilities locally and globally
• Developed PeopleSoft queries to manage the departments budget and capital spend.
• Researched and reported trends and technology changes relevant to potential changes and issues within the department.
• Decreased department spending by 20% through proper planning and vendor utilization.

IT SUPPORT - EXECUTIVE LEVEL (1997-2000)

• Provided IT support to all levels of the organization, with a primary focus on executives for their work and home systems.
• Trained individuals on the usage of new software and the functionality of the new software and any improvements that had occurred.