PROFESSIONAL SUMMARY:

• Highly successful 17+ year career guiding organizations in defining and implementing new processes, models, and standards that have improved quality, delivery timeframes, and alignment of investments with business goals.
• Strength in coaching, mentoring, and leading technical, project management, and leadership teams in adopting changes, practices with strong business results.
• Skilled in building synergy and collaboration among teams to drive change, support key business
• Adept at managing multi - million, multi-year SAP projects by leading both cohesive and globally dispersed teams of varying sizes in the successful delivery of a variety of complex solutions that consistently generate clear and measurable financial value.

PROFESSIONAL SKILLS:

• SAP Program and Project Management
• Quality Assurance Management
• Automation expert and Mobile Testing
• Product evaluation & recommendation
• Internal Process & Product Auditor
• Digital Strategy Planning, IT Budget
• Process Improvements & Best Practices
• Global teams & Vendor Management
• KPI and SLA management
• Managing Cloud and On-Premise Delivery Models
• Budgeting/Forecasts
• Waterfall, Agile and V-Model expert

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Solid background in setting up an agile framework (e.g. SAFe, Scrum, Extreme Programming, Kanban) role-based training (i.e., Product Owner, Scrum Master, Development Team), engineering practices (e.g., ATDD, DevOps, SOA) and internal certification programs for large Organizational transformations.
• Provided superior knowledge, competency, and in-depth field experience in adopting SAFe, and Lean-Agile practices in the enterprise
• Provided Service Delivery in the form of ART Launches, Leading SAFe and Value Stream Workshops, Product Manager/Product Owner Trainings, Inspect & Adapt Workshops, Portfolio Management Workshops, and Leadership Facilitation Sessions.
• Acts as a Change Agent for multiple Lean Agile teams simultaneously by supporting continuous improvement of the team, with guidance and support from a Senior Scrum Master, Release Train Engineer or Lean Agile Leader. Agile Manager. Identified opportunities and advocates for team improvement. Challenged the “norm” and developed and executed team improvement plans in the areas of quality, predictability, flow and velocity.
• Leveraging Agile Best Practices to Deliver Critical SAP /Non -SAP Projects
• Driving Teams in Improving and Standardizing Processes towards agile approaches that align personal/team goals with organizational goals.
• Developing and Delivering Agile Training for 1000+ users across the globe.
• Selecting and Implementing Tools across Systems Development Lifecycles
• Communicating and Sharing Value-Proposition of Agile, SAFe Agile, Kanban, ISO, ITIL, and Lean Methods and Processes.
• Building Strategic Relationships across all Levels within an Organization to Positively Influence Change.
• Implementing the Organization and Relationship Systems Coaching

Confidential

Responsibilities:

• Defined, managed and directed the needed end-to-end Confidential work effort, which included leveraging best practices and techniques in identifying, quantifying and tracking the realization of expected benefits defined in business cases.
• Coordinated project activities and resources including team members in a direct report and matrix environment. Managed work plans and schedule tracking, maintain project budget, perform resource management, coordinate cross functional teams, and lead project governance
• Managed the Risks, Actions, Issues, Decisions management for Portfolio /Program/Project level
• Identified and scheduled project deliverables, milestones and required activities and tasks.
• Provided leadership and motivated project team members throughout the project life cycle and confer with project staff to outline work plan.
• Assist CoE Leaders to prepare for Board Review meeting for new program proposals and significant milestones.
• Lead the identification and implementation of project management processes, methods, tools, guidelines and standards in order to establish a stable framework that supports all project teams and stakeholders to improve the probability of successful project delivery
• Provided ongoing coaching and mentoring to Confidential staff and project managers
• Build and maintain relationships with senior leadership and key Confidential stakeholders, and acts as a trusted advisor
• Regularly review and evaluates opportunities to improve the project management best practices in order to achieve higher maturity in PPM
• Manage communications between the project team and key stakeholders. Escalate risks, issues, changes and decisions to IT and business counterparts throughout project life cycles
• Coordinate planning, execution, validation and refinement of the global template for migrating business units to existing systems using lessons learned from previous projects
• Establish & Develop QA CoE Practice.
• Led the transformation journey to achieve better quality, speed and efficiencies, while growing the team by more than 100% across four global locations.
• Stakeholders Buy-In for Quality Assurance: Positively altered the organizational perception of testing by proving the business case with ROI for the dollars spend on QA efforts.
• Responsible for designing and implementing cloud-based solutions, including private, community and public cloud deployment models.
• Actively evangelize and educate stakeholders to embed a quality mindset and drive adoption of best-in-class processes and tools across all levels within the organization.
• Establish staffing, processes, deliverables, governance and metrics for the practice area
• Recruit team of software quality process leaders
• Oversee and manage all activities of the team while monitoring and elevating solution quality
• Institutionalize Quality Process
• Detail and align on best-on-class organization structures for quality teams
• Rethink and establish best-in-class testing practices and approaches, and realign quality process and teams using an end-to-end lens and product focus for guidance
• Institute and standardize leading data management, environment management, testing automation and governance throughout the organization
• Evangelize and Promote Software Mindset
• Spearhead all change activities related to software quality as part of an integrated change management work stream

Confidential

Responsibilities:

• Establish IT Agile Practice Office ( Confidential ), IT governance, service organization / service portfolio, contract and vendor management practices.
• Establish Agile CoE best practices for E-Commerce projects for Facility Maintenance.
• Leading 9 portfolios with 28 core team members of Solution Architects, Project Managers, QA Lead, and Business Analysts and offshore resources with accountability to strategically deliver Finance, E-Commerce, and SAP integrations
• Projected savings by establishing Agile Practice.
• Used Agile for Implementing SAP Core application upgrades ECC 6.0 Enhancement Pack 8, SCM 7.0 Enhancement Pack 4, CRM 7.0 Enhancement Pack 4.
• Implemented Sciforma ( Portfolio Management Software ) for Time Tracking, Vendor Management and Program Management.
• Drive Confidential for teams through careful planning, execution and training.
• Coach teams to achieve greater productivity through adoption of Continuous Integration and Continuous Delivery paradigm
• Create visibility for process adherence and delivery progress - ensure transparency and enforce self-sufficiency in team.
• Serve as an escalation point for scrum teams; able to identify problems, impediments, dependencies and other team dysfunctions and quickly facilitate resolution
• Create a team environment by establishing trust and transparency through collaboration and communication while preserving the Agile culture and developing confidence

Confidential

Global Program Leader

Responsibilities:

• Leader for multiple SAP projects and support testing activities as part of global QA CoE team.
• Used Salesforce to prioritise customer requirements .
• Improved overall operational efficiency by 30% with Confidential and managed budget of $16M to $18 m for Global QA CoE, Global Confidential and Global Agile CoE.
• Strategized automation of regression test suites in HP ALM and initiated Automation and Performance Testing which significantly reduced the testing cost by 40 %.
• 30% reduction in the number of project customization, decreasing implementation and support costs.
• In 3 years delivered 10+ capital projects with budget >$8M
• Worked in cooperation with management team to performing divisional reporting, analysis, forecasting, budgeting and making recommendations to improvise monthly forecasts.
• Facilitated operational support transition between vendors and achieved incident reduction by 50%.
• Vision and strategy to promote IT center of excellence from maturity level 1 to 3 in 3 years.
• Implementation of Governance model, Polices, Demand Planning and Resource Allocation. Application and IT services rationalization to reduce operational cost.
• Innovation and Partnership
• Partnered with strategic vendors to outline the IT technology strategic vision and roadmap.
• Provided Agile Confidential support to 3 global SAP implementation projects in North America, Europe, & Asia. Led cross-continental/global teams in: SAP Basis, Data Migration, Integration, TIBCO, & Training teams. Collaborated with functional teams, change owners, & technical teams to ensure successful go-live projects by explore, document, prioritize, facilitate, resolve, & communicate project plans, issues, KPIs, & risks during all phases of SAP project(s).

Confidential

Senior Program Manager

Responsibilities:

• Projected savings of 25K in 6 months in moving the EDI system to a cloud solution and managed service .
• Savings in more than 100K through custom development of HR applications

Confidential

Senior Consulting Manager

Responsibilities:

• Worked as a Senior Consulting Manager at Confidential and was responsible for QA Testing support.

Confidential

Agile Coach /QA Manager

Responsibilities:

• Served as a subject matter expert (SME) to application managers, program managers, and project managers on Agile (Scrum) and Kanban lean methodologies.

Confidential

Consulting Manager

Responsibilities:

• Managed support activities, across various customer care locations of Confidential .

Confidential

Agile Coach

Responsibilities:

• To make sure we are on the leading edge, I worked with Confidential to integrate the best practice guidance and industry standards back to our scrum teams.