SUMMARY:

• Results oriented Business analyst with 9 years’ experience in various domains like Banking, Mortgage and insurance.
• Extensive experience in Business Analysis, Data Analysis, and Requirement Analysis.
• Extensive Knowledge of Software Development Life Cycle (SDLC) Methodologies including Agile, Waterfall, RAD, RUP.
• Excellent knowledge and experience in managing SalesForce CRM projects using Salesforce.com Portals, Force.com, SFDC Configuration and 3rd Party integrations.
• Experience in working with Marketing Tools Apttus, DocuSign and Draw loop.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ (Configure price quote).
• Proficient in using UML methodology for Business Process Modelling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Wireframe, prototypes and documenting them using Microsoft Visio, Visual Paradigm, and ArgoUML & StarUML.
• Conduct JAD and JAR sessions to coordinate with project stakeholders.
• Expert in preparing artifacts like Scope document, BRD, FRD, NFRD, Use Cases, PBI, SBI, Data Mapping Documents, Data Transformation rules and Data Dictionary.
• Proficient with RTM and Defect Tracking Report.
• Expert in working with COTS Packages.
• Experience in working with the QA Testing team, creating Test Plans and Test Cases.
• Expertise in Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis (OOA/D), and Rational tools used during all four phases of RUP: Inception, Elaboration, Construction and Transition.
• Competent in Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, navigational flows, story boards, UI specifications and Sequence Diagrams.
• Proficient in Data Mining, Data Migration, Data mapping, ETL, and reporting process.
• Strong knowledge of Data Warehousing and Data Mart concepts and experience working with Star and Snow Flake schema used in relational and dimensional modelling.
• Experience in designing Process flow & Data Flow to document Business process flow.
• Highly motivated team player with excellent communication, presentation, interpersonal, team skills, and work ethics.

TECHNICAL SKILLS:

CRM: Salesforce

Programming: Object Oriented (Training), Apex, Visual Force, SOQL, SOSL

Methodology: Agile methodology, SDLC, Lean, Six Sigma, SOA

Tools: X - Author, ANT, Apttus CPQ, Apttus CLM, RSA DLP, Qualys Guard, Symantec Endpoint Protection, IWA, Dataloader iso, Worbench.

EXPERIENCE:

Confidential, Washington, DC

Sr. Business Analyst/ Salesforce Administrator

Responsibilities:

• Performed Impact Analysis on business policies; analyzed, categorized and compiled
• Worked with the Salesforce team in utilizing certain AppExchange products as per the needs of the organization.
• Configuration and setup related to Apttus Contract Management
• Security changes - Review the security settings to store M&A and other sensitive documents in Apttus
• Customizing the Apttus product configurator and quote application according to business needs
• I also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates
• Worked on Apttus CPQ configuration and integration.Developed an entity relationship data model for various functional, migration, and integration requirements on the SFDC platform.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Provide support to the business team in User Acceptance Testing (UAT) phase of the project.
• Advise stakeholders about the quality of project and raise outstanding issues through established channels.
• Elicited requirements using workshops, surveys, business process descriptions etc. in various scenarios.
• Worked as a SME for the project to help other representatives from the User Experience team to design wireframes, mock ups, mobile app prototypes and process flows.
• Worked with the BA team to ensure Business line needs were met and delivered the final product satisfied the business expectations.
• Responsible for monitoring SharePoint Search, resolving issues as needed. Utilized Best Bets and tags for enhanced searching.
• Helped the QA team in Identifying Real World Scenarios for performance tests and obtaining baseline scenarios, scripts and measurements.
• Conducted number of project meetings, release meetings, and QA status meetings for status calls.
• Efficiently handled multiple projects and issues at a same time, proving great multi-tasking and time management abilities.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Apttus CLM, X-Author, SharePoint, Dell boomi, DocuSign, Data loader.

Confidential, San Francisco, CA

Sr. Business Analyst/ Salesforce Administrator

Responsibilities:

• Work on the Pricing Execution Project with Requirement Team and Business Assurance Team.
• Work closely with clients to understand their business needs, maps those needs to Salesforce capabilities, develops configuration plans, and ultimately deploys the functionality in partnership with other technical resources.
• Worked on Apttus support project to solve ongoing bugs/issues/enhancement on another project.
• Worked on Various objects Related to APTTUS Configuration & Pricing management, like: Agreement, Incentive, Price Rule, Price Rule entry, Price Rule Set.
• Continuous Integration with automated continuous unit test runs and automated deployments to QA, UAT and Production.
• Improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex and VisualForce.
• Daily Status reporting with Client.
• Design and support the production implementation.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
• Designed and implemented critical business processes, workflows and tool on the Salesforce platform.
• Implemented and managed SCRUM based agile software development; managed a team of 15 professionals on a day by day basis. Chaired the weekly management meeting and played a crucial role in initiating and managing business improvement initiatives
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
• Defined existing business process (BPM-Business Process Modelling) and identified the gap (Gap Analysis) between the existing & improved business process to redefine to process (BPI) and SOPs.
• Collected requirements (using) Brain storming, Document analysis, Focus Groups, Interface analysis, Interviews, JAD, prototyping, survey, reverse engineering and user
• Created data mapping documents for the movement of data from production databases to the warehouse
• Utilized MS SharePoint as the central repository for requirements management and communication extensively.

Confidential, San Francisco, CA

Sr. Business Analyst / Salesforce Administrator

Responsibilities:

• Lead Requirement Gathering Sessions & JAD Sessions to understand business needs and converted complex business requirements into functional / technical specification document. Conducted Requirement analysis and Design Walkthroughs along with the designers, consultants and management staff.
• Creation of test scripts and end user testing scenarios for QA process.
• Understood the big picture/context and identified the key business drivers, associated business processes and the corresponding Salesforce.com technology to design an effective solution
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Salesforce, the cloud-based CRM system is implemented in the company to improve partner relationship, communication and visibility for sales, support and management.

Environment: SalesForce, SDLC, MS Visio, MS Office Suite, DOORS, SQL Server 2008, ER Studio, Compass Point, HP ALM (Quality Centre), SAP BO, TIBCO Spotfire, GEMS, CA Workload Automation, FAS 65, CommandCenter.

Confidential, Cherry Hill, NJ

Business Analyst

Responsibilities:

• Gathered User and Business Requirements through interviews, surveys, prototyping and observing Stored and modified requirements.
• Liaised between technical and business teams for obtaining status/updates as well as sharing best practices.
• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation sessions using MS Word.
• Involved in analysis of the technical specifications of the current system and the infrastructure needs performed Gap analysis.
• Created complex stored procedures using SQL with multiple table joins and comprehended and isolated areas problems.
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.
• Used Agile development methods to promote development iterations, team work, collaboration and process adaptability and strong experience with Scrum

Confidential, Rockville, MD

Business Analyst

Responsibilities:

• Work with SME’s in understanding, extracting, refining and documenting the User and Business Requirements for the web application.
• Create User Requirement Specifications and Functional Requirement Specifications documents.
• Work with the scrum master to develop user stories for product backlog and sprints.
• Draft Use Case Narratives and designed Activity diagram and other UML Diagrams.
• Coordinate UAT with end users to validate that the developed application meets the business requirements and to obtain end user signoff.
• Attend sprint planning meetings, retrospective meetings with developers, and Product owner.
• Work with Product Owner and documented the PBI, SBI, and maintained burndown chart

Environment: Agile - Scrum, UML, Clear Quest, MS Office Suite, RequisitePro, MS Visio, JAVA, HTML, MS SQL Server.

Confidential, Cherry Hill, NJ

Business Analyst

Responsibilities:

• Work closely with a project team for gathering data requirements and interacted with business users for BR and translate them into technical specifications.
• Analyze the functional specs provided by the data architect and created technical specs documents for all the mappings.
• Create data flow diagrams, data mapping from Source to stage and Stage to Target mapping documents indicating the source tables, columns, data types, transformations required and business rules to be applied.
• Involve in creating Test cases and Test scripts for Unit Integration Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT).