PROFESSIONAL SUMMARY:

• Around 8 years of experience working as Business Analyst and Business Systems Analyst in domains like Banking, Healthcare, Retail. Have extensive experience working on various phases in the Software development lifecycle of the project. In these several years have worked on various service oriented, client/server and web - based applications.
• Expertise in Business Analysis, Data Analysis, Business Rules, GAP Analysis ( AS-IS and TO-BE process models), developing/creating business process documents and problem solving.
• Worked closely with manager to analyze & understand
• Business requirements, gathered User, Functional (FR) and Non-Functional requirements (NFR) & translated the requirements into User Stories for Scrum .
• Proficient in SDLC methodologies such as Waterfall, and Agile including analysis, design, development and testing of software.
• Understanding of ITIL ( Information Technology Infrastructure Library ), SDLC (Software Development Lifecycle), and project management fundamentals.
• Expert in the field of Business Requirement Analysis, System Analysis, Software Development & Testing with strong understanding and diversified experience in various industries.
• In-depth experience in project management, financial management, business administration, Information Technology applications, customer service and strategic planning working with the Finance Private Banking, Asset Management and Content Management
• Developed Process Flow Diagram / Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing .
• Experienced in preparing Use-Case documents and system requirement documents based on client requirements and in-depth System diagrams.
• Expert in working various Relational Database Management Systems (RDBMS) such as SQL Server, Oracle, DB2 and writing DML and DDL commands in SQL Server .
• Extensive knowledge in SQL table, keys, joins, views, indexes.
• Has a very good knowledge of FACETS tool and Healthcare domain, Worked on the various modules like Subscriber/Member, Groups, Enrollment, Claims, Billing, Accounting, Provider, MTM Utilization Management. Good knowledge of the claims process and how that process is related to the FACETS system.
• Created metrics reports using KPI Dashboards, Pivot Tables, expertise with MS Office Products.
• Good understanding of Business process flow modelling using UML tools, Use case modelling and Entity
• Relationship Modelling; Advanced knowledge of reporting tools such as Crystal reports, and Business.
• Experienced in using UML for Business Process Modelling, Use Cases, Activity Diagrams, Entity
• Relationship Diagrams, Sequence Diagrams, Class Diagrams, Process work flow diagrams and document them using MS Visio.
• Worked on Business Process Re- Engineering (BPR) & Business Process Management/ Modeling (BPM) to bridge the gap between businesses processes.
• Excellent experience in EDI 837 - Claims processing and Encounters, EDI 834 - Benefit Enrollment and Maintenance, EDI 835 - Claim Payment/Advice, ICD 9 and ICD 10, HIPAA.
• Worked on Salesforce.com Production, Test and Dev environments during Prod releases.
• Worked on SOQL and SOSL and performed various DML operations on Salesforce records.
• Determining task dependencies, identifying milestones & monitoring critical paths using Burn-down Charts, Defect Heat Maps (Schedule & Allocation), and Requirements Traceability Matrix (RTM).
• Strong Experience in Business and Data Analysis, Data Profiling, Data Modeling, Data Migration and Integration .
• Experience with various ETL, Data warehousing tools like SSIS, SAS.
• Proven track record of successful delivery of application engineering within
• Business Intelligence (BI) and Confidential projects with personal accountability for the functional and non-functional application engineering design.
• Experienced in analyzing reporting application using ETL (Informatica Power center and IDQ), Cognos
• Qlikview Business Intelligence Suite with multiple data sources like Oracle, SQL Server and MS Access .
• Provided technical support of the ERP system, interfaces, and integrations with other financial applications. Comfortable with ERP software solutions such as EnterpriseOne.
• Never ending enthusiasm in learning new tools and technologies made me a quick learner and adaptable to any work environment.
• Collaborated with various Cross functional teams located across various geographical locations.
• Performed SWOT Analysis and Cost-Benefit Analysis during project inception phase.
• Effectively articulated project documentations including functional requirement documents (FRD), AS-IS and TO-BE Process flows, use cases, test scenarios, test cases etc.
• Excellent verbal and written skills and urge towards meeting the deadline on time as an individual contributor with great accuracy in fast paced environment.
• Good at logical and critical thinking analysis - analyst by title and subject matter expert by role, smart & hard worker by nature, flexible & out-going personality with strong technical knowledge from software development background.

TECHNICAL SKILLS:

Project Methodologies: Waterfall, Agile, Rational Unified Process (RUP), Business and Data ModelingBusiness Modeling Tools: MS Visio, Rational Rose, UML 2.0 (Use Cases, Process Flow diagrams, Sequence diagrams, Activity diagrams, Word, Excel, PowerPoint, Access Outlook, Tableau, Share point 2010, Publisher

Business Documents: Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements Specification (SRS), User Cases, User Stories, Story Mapping

BA Techniques: Gap/Fit Analysis, Impact and Risk Analysis, Feasibility Analysis, E-commerce accounts management, Business Rule Analysis

Languages: SQL, C, JAVA

Operating Systems: Windows 2000/XP/Vista/7/8, UNIX/LINUX

Defect Tracking Tools: JIRA, HP ALM, Rally, Bugzilla, Mantis, Cucumber - feature file

Elicitation Techniques: JAD sessions, JRP Sessions, Brainstorming sessions, Interviews, Observations, Surveys/Questionnaires, Document Analysis

BI Tools: Tableau Desktop 10.x/9.x/8.x, Business Objects

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for capturing and managing business requirements for the release along with business process and developing the functional requirements specifications document.
• Worked with the Scrum teams to commit to a sprint with a prioritized backlog, ensure stories are completed that were committed to each sprint.
• Responsible for capturing and managing business requirements for the release along with business process and developing the functional requirements specifications document.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Responsible for capturing and managing business requirements for the release along with business process and developing the functional requirements specifications document.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Conducted sprint retrospective and followed up on action items for continuous improvement as a part of scrum.
• Write business requirements document for installation of Actimize AML WLF (Watch List Filtering) and Actimize AML CDD (Customer Due Diligence).
• Worked extensively with Subject Matter Experts (SME's) in understanding, extracting the User
• Business Requirements pertaining to clients & wrote functional specification documents & non-functional documents.
• Worked with SharePoint user base to understand business needs and build solutions to address them.
• Create High Level Design Document, Test Plan & Test Case Document, UAT testing and Release Plan.
• Create and prioritize the Back Log in JIRA, coordinate Planning Sessions and maintained User Stories and Acceptance Criteria.
• Responsible for defining scope, creating work breakdown structure (WBS).
• Maintained and tested reports with MicroStrategy and other programs.
• Responsible for identifying and documenting business rules, created detailed Use Cases and conducted Credit card Derivatives User Acceptance Testing.
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application.
• Designed, developed and tested MicroStrategy reports and dashboards. Implemented performance tuning of SQL queries and MicroStrategy reports.
• Maintained and tested reports with MicroStrategy and other programs.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge Acted as a bridge between the business team and IT team to get clarifications needed from either side.
• Skilled in using change control and bug tracking tool JIRA for identifying, analyzing, assigning and documenting defects including version and change control.
• Conducted and led status report meetings with the business and the IT team on weekly stand-ups.
• Created End-User Training Manuals as well as documented Release Notes and worked with the Training Group to provide any suggestions to assist in User Training.

Environment: Agile/ Scrum, JIRA, BRD, FRD, GAP analysis, MS Visio, Microsoft Word, Excel, Share-point, KPI

Confidential, San Francisco, CA

Business Systems Analyst

Responsibilities:

• Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling and tracking project timelines.
• Gathered and documented the requirements that are critical to the business mission and used those requirements to design application software.
• Understood requirements, implementation of new algorithms and prepared detailed Design documents, Use cases, Functional Requirements(FRD),
• Business Requirements(BRD), Non-Functional Requirements (NFR) and UML diagrams.
• Created Scope/Vision documents and prioritized all the business aspects.
• Prepared sprint planning documents and maintained sprint burndown charts throughout the project.
• Conducted in GAP analysis (AS-IS, TO-BE process) in the identification of business rules, business and system process flows, requirements and assumptions of the PBM application.
• Worked with ICD 9 & 10 encoding to verify the validity of incoming claims documented ICD 9 & 10 codes presently used by the system.
• Provided documentation for ICD 9 to ICD 10 transition according to HIPAA.
• Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems and followed Agile Methodology to prepare User Stories.
• Worked with client to gather Business/Technical Requirements, Approval of CR (Change request), Design and Implementations for State MMIS.
• Responsible for designing future state processes for new MCO and transaction between MMIS and MCO.
• Responsible for capturing and managing business requirements for the release along with business process and developing the functional requirements specifications document.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Conducted sprint retrospective and followed up on action items for continuous improvement as a part of scrum implementation.
• Responsible for defining scope, creating work breakdown structure (WBS).
• Collaborate with cross-functional teams to gather business requirements related to ongoing development using agile estimating and applied user stories.
• Directs and coordinates timely and accurate recording of employee Human Resource information as well as payroll processing, including the collection and validation of time and attendance data.
• Designed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process.
• Tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix (RTM).
• Involved in Salesforce.com application setup and customization activities to match the functional needs of the organization.
• Prepared the Gap Analysis Document & Feasibility Study though extensive use of SharePoint Analytics, various Elicitation techniques like Meetings, Group Discussion, Surveys and JAD Sessions.
• Effective management of clinical data using Electronic Medical Records (EMR) and Electronic Health Records (EHR).
• Analyzed and corrected data in Microsoft SQL Server database using SQL. Tracked and maintained defects/bugs using Mantis tracker.
• Created traceability matrix to map Business, Functional, System requirements and test plans.
• Extensively involved in implementing the Software Development Life Cycle phases from identifying requirements to conducting UAT.
• Investigated, analyzed, and reconciled all variances to determine root causes and corrective action including developing and implementing processes, procedures and training programs.
• Used MS Visio for flow-charting, process model and architectural design of the application.

Environment: Agile, UML, MS-Office, SQL Server, UAT, SDLC, MMIS, Sales force, MS Project, MS Visio, Quick Test Pro, Microsoft Office Suite, Track Wise, Agile.

Confidential, Chicago, IL

Senior Business Analyst

Responsibilities:

• Conducted a detailed assessment of the current system and business processes and then gathered requirements with the deepest details and ensured they are delivered as visualized.
• Gained hands on experience of difference phases by collecting information like various stages of the budgetary processes i.e., from budget preparation and resource allocation to project’s final reporting.
• Involved in maintaining and managing different versions of Documents using Rational Clear Case.
• Performed GAP analysis (AS-IS, TO-BE process) in the identification of business rules, business and system process flows, requirements and assumptions of the PBM application.
• Created Scope/Vision documents and prioritized all the business aspects.
• Participated in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and updated the team on status of upcoming User Stories for project of changing the client's software maintenance structure of their various software products.
• Conducted joint application development (JAD) sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Developed data driven stories using Tableau Visualization dashboard and shared the dashboard with the team in stand-up sessions.
• Support ERP system users by providing troubleshooting, report generating, SQL query writing and system analysis services -
• Recommending business process improvements to leverage system features and functionality.
• Reviewed defect reporting and resolution in HP ALM and Cucumber feature files to track project progress against schedule.
• Involved in maintaining and managing different versions of Documents using Rational Clear Case.
• Lead sprint-planning provided high level estimates, prioritized user stories & defects for the sprint, maintained backlogs, burndown charts and release plans.
• Worked towards the development and awareness of quality management software using HP Quality Center.
• Understood functional requirements and prepared design documents, technical specification documents, use case documents, user stories, user accessible tests.
• Worked with data management team and wrote SQL queries to check the data consistency and Collaborated with QA team to develop Test Plan, Test Conditions & Test Cases to be used in testing based on business requirements, technical specifications & product knowledge & conducted UAT related to Kiosk and IVR projects.
• Participated in iteration kick-off meetings scheduled by the Scrum Master to prioritize Product Backlog Items into JIRA.
• Created use case scenarios and documented work flow and business process.
• Used Rational Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Wrote and executed system test plans, test cases and test data on MS Excel for the web-based application. Engaged in system testing during User Acceptance Testing (UAT).
• Groomed the Product Backlog Items (PBI) in accordance with the inputs received from business subject matter experts (SMEs).

Environment: Agile/Scrum, Rational Requisite Pro, UML Use Cases, SQL Server, UAT, HP ALM, Cucumber, JIRA, SDLC, Oracle, SQL, MS Project, MSOffice.

Confidential

Business Analyst

Responsibilities:

• Extracted, discussed, and refined User and Business Process Requirements from SMEs. Also, co-authored User and Functional Requirements.
• Incorporated agile methodology and scrum techniques to manage requirements and enhance the evolving applications.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of standalone object-oriented enterprise application.
• Collaborated with clinical trial teams to develop and maintain databases for clinical study data collection and analysis
• Collecting, compiling, and analyzing electronic data and creating reports.
• Effective management of clinical data using Electronic Medical Records (EMR) and Electronic Health Records (EHR).
• Healthcare system implementation including enterprise Electronic Medical Records (EMR) software.
• Developed graphic representations of business processes to define any changes.
• Designed new process flow, various business scenarios and activities of business from conceptual to procedural level and documented business process.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Worked towards the development and awareness of quality management software using HP Quality Center.
• Understood functional requirements and prepared design documents, technical specification documents, use case documents, user stories, user accessible tests.
• Develop, run update and export salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures.
• Worked extensively with Subject Matter Experts (SME's) in understanding, extracting the User
• Business Requirements pertaining to clients & wrote functional specification documents & non-functional documents.
• Worked with data management team and wrote SQL queries to check the data consistency and Collaborated with QA team to develop Test Plan, Test Conditions & Test Cases to be used in testing based on business requirements, technical specifications & product knowledge & conducted UAT related to Kiosk and IVR projects.
• Sessions aimed at transferring knowledge pertaining to Team management site creation.
• Directly interacted with the stakeholders to elicit the requirements and translate them into technical user stories, user stories and acceptance criteria for teams and documenting them in Jira.
• Prepared Data Flow and Sequence Diagrams to review the future state of the business processes.
• Identified and created all necessary business use cases from requirements, created UML Diagrams including use cases diagrams, activity diagrams, sequence diagrams, and class diagrams using Microsoft Visio.
• Participated in daily standups with 2-week iterations and sent MOM (minutes of meeting) to the team.
• Involved in Design Reviews & regular Management Reviews and was responsible for suggesting various Process up-gradation Programs for project requirements.

Environment: Agile, MS Visio, MS Office (MS Word, MS Excel, MS Power), Jira, Sales force, MS Visio, Microsoft Word, Excel, JIRA, Balsamiq, Selenium, Microsoft Visual Studio, Share-point.