Business Process Analyst Resume Raleigh, NC - Hire IT People

SUMMARY:

Multifaceted, results - driven, and performance-focused professional with extensive experience in business analytics, training content development, and customer service.
Adept at implementing innovative program, business process, and strategic practices to improve operational efficiency and productivity.
Highly effective at contract negotiation, budgeting, and performance improvement.
Recognized for excellent leadership skills in enforcing organizational best practices and standards to achieve set-forth goals and objectives.
Effective at establishing and maintaining solid relationships with all levels of individuals using interpersonal and communication aptitudes.

AREAS OF EXPERTISE:

TECHICAL ACUMEN:

RELEVANT EXPERIENCE:

Confidential, Raleigh, NC

Business Process Analyst

Responsibilities:

Examine processes across Human Services Division and implement Lean Six Sigma principles to remove waste and optimize and standardize processes
Perform process mapping and baseline metrics to identify which departments required necessary improvement
Organize various cross-functional meetings with staff to allow all employee levels input for the improvement process and secure their investment in continuous improvement
Provide data-driven recommendations for the highest levels of county management
Work collaboratively with human Services IT, public health, clinics, regional centers, economics services, child welfare, and housing to complete the human services data enterprise system for predictive analytics
Develop analytic reporting to be submitted to Human Services Board and Wake County management with combined data from multiple sources

Confidential, Raleigh, NC

Consultant

Responsibilities:

Earned distinction as subject matter expert on automotive industry trends, fleet management, fuel management, price hedging, leasing contracts, request for proposal/request for quotation (RFP/RFQ) construction, fleet procedure writing, and lease contract negotiation and construction
Communicated with clients including large-scaled investment firms

Confidential, Raleigh, NC

Regional Trainer and Content Development

Responsibilities:

Served as a member of Reports Management Team for State Department of Health and Human Services (DHHS) to establish reporting standards for Confidential Accessing Services through Technology ( Confidential )
Created policy-based training materials for adult learners, while administering training environments both virtual and live and developing training content to educate county DSS offices
Collaborated with the Software Testing Team in the developing Confidential and policy rules testing
Took charge of software help desk on tier 1 and 2, managing workflow across the tiers and generating reports for the state government

Confidential, Raleigh, NC

Corporate Director

Responsibilities:

Administered and maintained a more than $70M of fleet assets and $600M in department budget annually
Cultivated vital relationships with vendors and manufacturers, while handling the negotiation on major procurement and supply contracts
Conducted research and presentation of analytical and drill down reporting to board of directors
Established and implemented effective fleet accounting practices and policies and controlled fleet accounts payable and accounts receivable
Developed comprehensive fleet tracking databases for concise and accurate data in online reporting to field managers and cost centers, as well as major fleet projects in alignment with schedule and budget
Purchased more than 1,500 vehicles yearly, while driving effective remarketing strategy to enhance returns from asset sales
Improved part sales by 1% through maintenance expense as sales tool for major accounts sales and marketing and corporate fleet spending
Obtained company savings of more than $700K by monitoring on spending levels and executing cost-saving measures
Successfully decreased annual company fuel expense by implementing more efficient vehicle type purchases and fuel budget forecasting
Launched the replacement schedule for the delivery of vehicles up to 160,000 service miles or five years that generated three-fold increase through transition effort from a single stream remarketing plan to a best choice approach