SUMMARY

• Experience in Information Technology Projects working in Government and Commercial Organizations.
• Successfully performed several roles such as Business Analyst, Technical Writer and Assistant Project Manager.
• Skilled at liaising between business and technical stakeholders, eliciting and documenting requirements, validating software solutions, and supporting business process analysis initiatives.
• Self - motivated, personable and enjoy working with diverse clients focusing on delivering value with a strong commitment to client relations.
• Undertaken training in Quality Assurance, Business Analysis and Project Management.
• Experience includes all phases in SDLC, Waterfall and Agile Methodologies.
• Experience using Rally, JIRA, HP ALM and MS Office Suite.

TECHNICAL SKILLS:

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook, SharePoint)
• Experience using Rally, Team Foundation Server, Microsoft Project, Visio
• Exposure to Databases: SQL Server, Teradata, Oracle
• Familiarity with Visual Basic, UNIX commands and SQL queries
• Knowledge of SDLC methodologies, Waterfall, Agile

PROFESSIONAL EXPERIENCE

Business Analyst/ Technical Writer

Confidential

Responsibilities:

• Provided consulting services for Agile Transformation initiative for primary federal client - The Department of Transportation, Federal Highway Administration (FHWA)
• Conducted interviews, surveys and document analysis with leadership team to define user needs, goals and objectives
• Assessed current Agile maturity level of departmental IT functions, processes, and software development methods
• Mapped “As-Is” and “To-Be” process from project intake to delivery to identify areas for improvement and automation
• Communicated gaps and opportunities for streamlining processes to become Agile and efficient
• Drafted software development plan, standard operating procedure and templates to comply with Waterfall or Agile model
• Prepared presentations to educate federal team on agile scrum ceremonies, core team roles and product owner responsibilities
• Evaluated JIRA, TFS and Rally tools for availability of agile functions, ease of collaboration and project transparency

Technical Trainee

Confidential

Responsibilities:

• Acquired foundation level knowledge of software testing aligned with International Software Testing Qualifications Board (ISTQB) industry standards and practices
• Received hands-on training in preparing test cases for multiple scenarios, writing SQL queries in Oracle database and executing Unix commands
• Course Topics: Software Manual Testing with HP ALM, Data Warehouse Concepts and ETL Testing, Oracle SQL Functions and Queries, UNIX Commands
• Attended Business Analysis workshop aligned with IIBA Babok Guide v3 for CCBA/ CBAP level

IT Business Analyst

Confidential

Responsibilities:

• Interfaced with business stakeholders, IT team, and third party vendors throughout multiple software development projects
• Collaborated with end users to identify problems and needs for system enhancements or new technologies
• Participated in JAD sessions with business and technical team to elicit and document requirements
• Liaised between IT team and vendors to analyze requirements and recommend feasible solutions for improving processes
• Develop data flow diagrams with technical analysts to discuss changes or impacts to existing data flow
• Verified functional requirements and system design specifications for completeness
• Assisted with user acceptance testing (UAT) and resolved defects or discrepancy in requirements with developers
• Facilitated system demo and post-implementation review meetings with users to ensure solution met business requirements
• Supported end users with troubleshooting and resolved front-end and back-end application issues in production

Assistant PM/ Business Analyst

Confidential

Responsibilities:

• Performed project and business analysis tasks on agile project for a hosted ERP system for media, sales and traffic
• Managed all versions of project communication plan, sprint timeline, backlog items and artifacts
• Developed user stories status and defect reports for each iteration utilizing pivot tables in MS Excel
• Attended daily stand-ups and captured minutes on sprint progress, bottlenecks, completed and pending tasks
• Maintained change log to track and record requirement change requests, approvals and status
• Assisted with creating functional specification documents and tested different functionalities within system modules
• Created user guides and training materials for application modules and functionalities for end-user reference
• Prepared multi-level status reports for core project team and management briefings

Associate Project Manager

Confidential

Responsibilities:

• Supported project managers and cross-functional teams on multiple initiatives for federal client - The Veterans Health Administration, Office of Compliance and Business Integrity (VHA CBI)
• Researched healthcare compliance and regulation topics to ensure client practices met industry standards
• Completed analysis of over 400 educational resources available to client to enhance workforce development program
• Reviewed gap analysis and researched potential training resources to assist with designing a course curriculum
• Proofread and performed quality assurance review for project documents and ensured client deliverables are complete, finalized, and approved by project manager

Information Systems Associate

Confidential

Responsibilities:

• Evaluated the resource management process and effectiveness of an existing system - IBM Clear Quest
• Conducted interviews and surveys to understand issues concerning resource management on projects
• Researched potential tools that met user requirements for statistical analysis and ease of resource allocation
• Worked with quality assurance analysts to install and test trail versions of vendor software applications
• Recommended integrated software solutions to improve daily processes that met end user needs