EXPERIENCE SUMMARY:

• Over 7 years of experience as a Business Analyst & Lead Software Quality Analyst with the ability to understand and analyze complex business requirements & Testing. Have a detailed and thorough understanding of various domains like E - Commerce, Retail, Healthcare and Restaurant domains.
• Expertise to document requirements using process flows, screen shots/mockups/wire-frames, interaction diagrams, simulations and use cases.
• Extensive experience in Software Development Life Cycle (SDLC), SCRUM application design, development, system testing and quality control methodologies such as Waterfall, Agile & RUP.
• Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), Technical Requirement Documents (TRD) and UAT Documents, Use Case Narratives & Use Case Diagrams.
• Experience in facilitating Joint Application Development (JAD) and Rapid Application Design (RAD) sessions with Project team members.
• Proven track record of creating and transforming business requirement into functional requirements and non-functional requirements.
• Strong experience with developing Use Cases, User Stories, Test Cases and Traceability Matrix.
• Excellent in creating Sequence Diagrams, Activity Diagrams, and Class Diagrams.
• Experience in using business modeling tools such as Enterprise Architect and MS Visio to generate data flow diagrams , process maps, flowcharts and UML diagrams . Also experience in using SharePoint and MS office for documenting.
• Experience in developing and imparting pre and post implementation training, conducting GAP Analysis, User Acceptance Testing (UAT), Cost Benefit Analysis and ROI analysis.
• Extensive experience in data mapping, data modeling, data analysis artifacts and documentations.
• Extensive hands on SQL Query skills using Oracle SQL and SQL Server.
• Exceptional presentation skills including verbal and written skills, and flexibility in adapting to new relevant information and changes.
• Extensive experience on Excel, Word, PowerPoint, MS Project, MS Visio, Rational Suite.
• Highly organized with the ability to multitask and great time management skills to meet deadlines.

SKILL:

Business Analysis Tools: RUP, Rational Rose, Rational Requisite Pro, MS Visio

Change Management/ Testing Tools: Rational Clear Quest, Rational Clear Case, Test Director, Quality Center, WIN Runner, Load Runner, QTP

Databases: Oracle 10g/9i/8i,Ms Access2000/2007,MS SQL Server 2008/2005/2000

Methodologies: SDLC, RUP, AGILE, UML, SWOT, Cost/Benefit Analysis

Office Tools: MS Excel, MS Word, MS Power Point, MS Project, MS Outlook, MS SharePoint

Languages: HTML, SQL Plus, XML, C and C++

Operating Systems: Windows XP/NT/2000/98/95,UNIX, Linux

Process Modeling Languages: Use Cases and UML

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Gathered requirements by conducting meetings and brainstorming sessions (JAD) with end users and SME’s and document them using Requisite Pro - the documentation tool offered by Rational
• Performed Gap Analysis of the As-Is and To-Be processes to identify and validate requirements
• Organized requirements into high level Use Cases and low-level Use Case Specifications and modeled them into Use Cases, Activity diagrams using MS Visio
• Developed models that accurately represent the business process and workflows and clearly communicate them to the stakeholders
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT)

Environment: Oracle, Visio, MS Word, Waterfall, Excel, PowerPoint, Rational Requisite Pro

Confidential

Business Analyst and Quality Analyst

Responsibilities:

• Obtained business requirements from business users and stakeholders using JAD sessions, brain storming sessions, focus groups and personal interviews to get a better understanding of the client’s business process.
• Elicited, documented, modeled, validated and prioritized functional and non-functional requirements using interviews, data analysis, and different modeling tools.
• Actively involved in preparing and writing the business requirement documents, functional requirement documents and data mapping documentation.
• Performed in depth data analysis identifying data issues in legacy system and worked with business to develop resolutions to those issues.
• Used MS Project for status reporting and planning.
• Utilized MS Visio for designing Use Case Diagrams, Activity Diagrams and Sequence Diagrams, after accessing the status and scope of the project and understanding the business processes.
• Analyzed the as-is and to-be state of the project and performed Gap analysis, Impact analysis and SWOT analysis.
• Created data mapping documents for the movement of data from production databases to the warehouse and from the warehouse to the policy and claims marts.
• Used the guidelines and artifacts of the SCRUM methodology for project implementation and development.
• Assisted System Architects and Quality Assurance Analysts in creation of various tests.
• Assured that all artifacts are in compliance with corporate SDLC & client policies and guidelines.
• Assisted in deletion of defects and bugs, in order to meet specific requirements and deadlines for successful execution of the project.
• Worked as an SME for identifying the scope of End-to-End testing with different teams
• Coordinated UAT of the product with Business Users.
• Subject Matter Expert for Retail, QSR and Fuel Confidential systems which was developed on AX dynamics Confidential product.
• Responsible for sending status reports on daily, weekly & Monthly basis to all stake holders.
• Trained field managers on new Confidential for Retail, QSR & Fuel Confidential systems and verified & updated the LEX training tool on regular basis.
• Working as a liaison between various teams like IIB, T-Log and PIM teams beginning from an item to flow from RMS, making sales in Confidential, AX Back Office & follow up until transcribing it to T-Log as expected.
• Successfully coordinated with third party vendors FDMS (First Data) and SVS (GiftCards), VISION teams for Military star card payments to help execute specific Test Scenarios to certify all the tenders are flowing through.
• Worked closely with teams of clients, developers and testers throughout the entire development lifecycle to identify and manage requirements.
• Escalate significant problems during setup of the application in QA environment and provide status reports to Project Leadership.
• Worked with legacy teams to make sure that the integration is working as expected.
• Responsible for UAT project planning like creating testing scenario, test plans, and test scripts
• Handle the tasks of explaining UAT scope, criteria and entry/exit strategy.
• Perform responsibilities of conducting research on IT requirements & business requirements in UAT areas.
• Handle the tasks of identifying defects and perform root cause analysis by analyzing data quality issues.

Environment: MS Visio, MS Project, MS Word, Excel, PowerPoint, SDLC, SCRUM and then converted to Water fall, TFS Test Management Tool, MS-Office, SQL Server, AX dynamics.

Confidential

Business Analyst

Responsibilities:

• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes and participated in Stakeholder Management to communicate effectively with them.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Created Business Requirement Documents (BRD), functional (FRS) and technical specifications, prototype, Use Cases for overall system that provided appropriate scope of work for technical team.
• Gathered requirements and modeled the data warehouse and the underlying transactional database
• Extensively involved in the modeling and development of Reporting Data Warehousing System.
• Defined the test criteria, project schedules and base lined the Test Plan with the help of project meetings and walkthroughs.
• Perform detailed requirement study on requirements, scope of test
• Create test cases, map test data against test cases
• Execute test, update test logs and update bugs in Trackers.
• Conduct self-review, peer review on test deliverables
• Discuss open questions coming from requirement, design
• Stand up a plan for knowledge transition from BWW to understand the different application landscape
• Actively participate with BWW during the requirement analysis phase
• Perform effort estimation and capacity planning
• Assess the need for non-functional testing and initiate dialogue with BWW and vendor COE to facilitate and staff these requirements
• Identify the training needs for offshore team and facilitate transitions from BWW as applicable.
• Establish governance model to streamline communication and escalation mechanisms
• Initiate Confidential hardware shipment to setup Confidential test lab at offshore and coordinate the setup process together with the Client & Offshore team.
• Act as single onsite POC for all testing deliverables
• Manage Testing deliverables for reviews and signoff
• Provide clarifications to testing requirements, product customization features to offshore teams
• Participate in execution based on available bandwidth
• Provide support during testing escalations.

Environment: Windows 7, JIRA, ZEPHYR Test Management Tool, MS-Office, SQL Server, NCR Confidential System.

Confidential

Business Analyst

Responsibilities:

• Developed and provided leadership in developing requirements. This includes requirements elicitation, requirements analysis and negotiation, requirements validation, and requirements management.
• Served as lead in the identification, tracking, and control of user and functional requirements within individual projects while working directly with clients and business partners.
• Worked as functional liaison between the technical team and internal and external clients.
• Provided project business and functional overview to technical and validation leads.
• Ensured delivery of the eClinical solution within project timelines, scope and to required quality standard as defined in Perceptive Informatics Standard Operating Procedure(SOP)s.
• Was a lead for end to end and UAT activities.
• Mentored Operational staff on the efficient process/data flows and use of information.
• Co - ordinated with the Clients, Business Partners, Project Managers, and Software Engineers with any problems/questions that they had throughout the design, development and implementation phase.
• Analyzed and worked with development team for effective solutions or necessary improvements. Provided post-go live support as needed for the development team
• Coordinated with Systems, Production, Development and Business Development to ensure that the implementation of eClinical solutions met all the client specifications.
• Became a Single Point of Contact(SPOC) for client questions/issues, with regards to the eClinical solution
• Coordinated in the design of additional standard processes and solutions for client enterprise integrations.
• Worked with appropriate global technical teams to ensure that adequate consideration of impact of new and possible integration solutions are feed back to management for strategic plans.

Environment: MS Visio, MS Project, MS Word, Excel, PowerPoint, SDLC.