SUMMARY:

A multi - faceted, highly experienced professional with extensive business analyst, human resource consulting, and training experience with self-starting ability to lead, train and organize diverse teams of professionals. Skills in curriculum development, with a focus in rule writing, interpretation, policy development, public speaking, and end user training. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and developing innovative solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.

AREAS OF EXPERTISE:

• Business Analysis
• Process Analysis and Design
• Business Requirement Documents
• HRIS Consulting
• Salesforce, SAP
• Project Planning/Management
• HR Training
• Change Management
• End-User Training
• User Acceptance Testing (UAT)
• Bilingual: English/Spanish
• FLSA / FMLA
• Military Leave Issues
• Veterans' Preference
• Attendance and Leave SME
• Rule and Policy Development

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Collaborates with clients, business partners, design team and technology partners to identify, define, interpret and clarify scope of project/issues in terms of business and/or system requirements and processes to create comprehensive and cohesive solution approaches.
• Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, researches and evaluates alternative solutions.
• Translate requirements into storyboards/wireframes and requirement documents to assist developer in coding.
• Holds daily status updates, daily requirements discussions with client and weekly website design meetings with creative team.
• Ability to analyze a full range of business concerns, needs, and requirements to identify and recommended processes, products, and solutions to meet goals and objectives.
• Define, analyze, and achieve business goals while leading projects through all phases from definition through execution.
• Reputation for gaining an in-depth understanding of project value and core concerns prior to recommending and implementing effective business solutions.
• Utilize superior communication, leadership, team collaboration, staff training, and time management skills to build consensus across relevant parties and drive business success.

Confidential

Business Analyst

Responsibilities:

• Establishing a common understanding of Confidential system adoption
• Exploring each Confidential System of Care and support tools
• Identifying gaps in Confidential utilization

Confidential

Contracted Business analyst

Responsibilities:

• Analyzing complex business problems to solve automated systems issues
• Leading joint application design (JAD) sessions with project team and stakeholders
• Assisting with identifying, evaluating, and developing systems, and procedures that are cost effective, and meet user requirements
• Providing business process analysis, and functional expertise to the project team
• Creating business process as-is, and to-be deliverable documents
• Reviewing and updating client business rules, processes, and requirements
• Developing business process design concepts, and principles
• Reviewing, analyzing and evaluating customer needs to define and provide appropriate solutions
• Assisting with defining system and functional requirements. Ensuring requirements are appropriately defined and agreed upon
• Ability to transform customer requirements into user and application requirements

Confidential

Contracted Business analyst

Responsibilities:

• Conducted working sessions to collect and analyze the functional, business, and technical requirements
• Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents
• Transferred knowledge and provide clarity/suggestions to the technology team during the development stage of product to meet the client’s business needs
• Evaluated the data collected through task analysis, business process, surveys, and workshops
• Communicate effectively with external clients, and internal teams to deliver product’s functional requirements
• Documented the acquired results of analysis and workflows as well as obtaining sign-off from client
• Designed and executed test scripts, and test scenarios
• Led test planning, and execution efforts as needed
• Coordinated with the groups of business unit who test, validate, evaluate new applications, and functions, and determine issues in services and software
• Managed change requests related to the working project plans daily to meet the agreed deadlines
• Handled efforts to identify new system requirements
• Participated in new/ongoing integration activities between other Client business systems
• Conducted training/communications efforts as needed
• Supported reporting design and testing efforts activities as needed

Confidential

Human Resource Consultant

Responsibilities:

• Developed, supported and drove consistency of policies, and procedures while actively researching, and presenting human resource best practices
• Responded to employee issues and concerns in a confidential, and fair manner
• Coordinated on-boarding processes that included notifying hiring managers of new hire start dates and responsibilities, coordinated new hire paperwork and communicated new hire announcements
• Recruited, sourced and interviewed candidates by matching applicant’s skill set, and experience with job specific requirements
• Coached management through full life cycle process of performance management from SMART goal setting through appraisal, and performance counseling process
• Developed, supported, educated, and enforced state personnel rules and agency policies, and procedures to ensuring compliance with current state, and federal regulatory environment
• Developed, initiated and supported management training programs by providing coaching on policies, and procedures in order to develop leadership team

Confidential

Human Resource Consultant

Responsibilities:

• Change Management and Communications Lead for enterprise-wide Human Capital Management Project designed to formalize and standardize internal workforce, talent, and performance management practices for the agency’s 11,000+ employees resulting in consistency and highly defined performance standards for like classes of employees.
• Analyzed current practices to identify gaps, coordinate with workgroups to conduct job task analysis for approximately 11,000 positions statewide.
• Reviewed and documented workgroup progress, report status to senior management.
• Final deliverables received and successfully implemented in September 2013.

Confidential

Human Resource Consultant

Responsibilities:

• Developed curriculum and presented training in areas of human resources.
• Designed and administered conferences, workshops, and symposiums for employees and professional development program.
• Provided consultative and technical assistance to management, agencies and the public based on a thorough working, and historical knowledge of Florida Statutes, rules, trends analysis, past practices, and best practices pertaining to human resource issues.
• Attendance and leave subject matter expert
• Prepared analyses of human resource related proposed legislation and prepares and/or reviews executive summaries, white papers, and reports
• Reviewed, prepared and recommended new or revised rules, legislation, strategic plans and proposals on human resource issues. Represented the program at rule hearings, legislative committee meetings, advisory council meetings, and negotiating sessions
• Represented the program at professional association meetings, and conferences as well as articulating to internal, and external entities the program's policies, and goals
• Independently conducted technical research and analysis regarding human resource issues to provide customer service and technical assistance to agencies and employees. Identified issues, developed appropriate documentation to present findings, and made recommendations based on research of industry best practices
• Analyzed current human resource best practices, and trends of both public, and private employers to determine the applicability to the Confidential human resource policies. Identified benchmarks, and recommends improvements, and efficiencies in operational business strategy

Confidential

Business Analyst and Staffing Functional Lead

Responsibilities:

• Assisted in the development, implementation, change management, end user training, and monitoring of the People First System
• Served as primary point of contact for the area of Staffing, LMS, and Performance Management modules for development of solution and verification of business requirements
• Reviewed Work Plans, and Blueprints, analyze business processes, gather documentation from subject matter experts
• Ensured that all interfaces were identified and assist in determining functions performed by existing systems
• Presented recommendations of best practices and identify policy issues needed for review and action.
• Analyzed process mapping for each function and ensured that any gaps in scope of services were addressed and resolved
• Team lead and process expert for the area of Staffing during implementation
• Conducted, in Spanish, a presentation of the People First recruitment, and staffing system to visiting Colombian government officials interested in updating their civil service system
• Participated in User Acceptance Testing (UAT), Quality Assurance processes and issue resolution.
• Assisted in resolving system service issues and communicating changes and improvements (change management)
• Instructed end-user training of entire People First system, with the exception of Organizational Management, to approximately 5,000 HR personnel, managers, and employees statewide via classroom, Web-ex, and conference sessions.
• Provided overviews of People First system to Agency executive level management and Agency HR staff to approximately 1,000 individuals.
• Developed and conducted ongoing staffing training to Confidential HR personnel, managers, supervisors, and employees. Trained approximately 2,500 individuals.
• Managed development, implementation, and continuous improvement of training programs, including on-going learning opportunities.
• Delivered virtual and live classroom system training to varied audiences while identifying training gaps.