SUMMARY:

• Critical thinking and solution - driven project management/business analysis professional with 10-years core experience in requirements gathering, analytics, agile, software development lifecycle (SDLC), quality assurance/control and process improvement.
• Solid written and verbal communication skills; Excellent interpersonal skills with the ability to work effectively in collaborative environment, independently and with senior management.

COMPUTER/TECHNICAL PROFICIENCY:

Microsoft Office (Word, Excel, Power Point, Visio, Project, SharePoint), PeopleSoft, Version One, Visual Studio Team Services (VSTS), Atlassian Software (Confluence, JIRA), Asana, Google Docs, IBM Rational RequisitePro, HP ALM, DOORS, CA Clarity PPM, Adobe Photoshop/Illustrator, Tableau, Power BI and Salesforce.

KEY SKILLS:

• Project Management
• Employee Development & Training/Coaching
• Policies & Procedures Development
• Research and Reporting
• Testing
• Risk Management
• Change Management
• Business Analysis
• Requirements Gathering
• Software Development Lifecycle (SDLC)
• Agile/Scrum
• Lean Six Sigma
• Process Improvements
• Quality Control & Assurance
• Performance Measures/Metrics
• Portfolio Management

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Sr. Business Analyst

Responsibilities:

• Drive client profitability and patient satisfaction by creating industry-leading approaches to segmentation, testing, and analytics and implementing and optimizing client facing configurations, segmentations and strategies
• Assess and report on performance of products and services; recommend and drive improvements and changes.
• Assist in business process redesign and documentation. Review, analyze and revise requirements, specifications, business processes and recommendations related to proposed solutions.
• Translate high-level business requirements into functional specifications for business application development.
• Interview end users to obtain and document the detailed business requirements for projects.
• Document and refine requirements: user stories, acceptance criteria, scenarios/use cases, process models, scope models, sequence diagrams, API documentation, etc.
• Facilitate requirements-gathering sessions, e.g., brainstorming, story mapping, focus groups, interviews, workshops, structured walkthroughs, backlog grooming and estimation.
• Ensure requirements are consistent, complete, cohesive, modifiable, unambiguous, verifiable, sized appropriately and testable.
• Support the product team, product development, and product roadmap by assessing feature importance, effectiveness, and satisfaction.
• Collaborate with client Product Owner to understand and define the product roadmap and minimum viable product (MVP) for a project.
• Coach and mentor junior business analysts and provide agile/scrum guidance.

Confidential, Columbia, MD

Business Analyst/Deputy Project Manager

Responsibilities:

• Performed business analysis, project and financial support. Assist in end-to end coordination (planning, analysis, and implementation) of project and program operations
• Responsible for tracking, scheduling, and monitoring projects from concept through completion.
• Point of contact for clarifications, changes and escalations concerning acquisition projects and issues that might impact the scope of work efforts.
• Identified, mitigated and managed chains that affect project and program schedules by escalating schedules that fell outside of published time standards to the appropriate business resource, e.g. project manager for immediate review and action.
• Provided support on financial forecasting, expenses/budgeting; prepare, review and distribute semi-monthly financial reports/models to management and key stakeholders.
• Tracked expenses and revenues vs. budget and reforecast and analyze fluctuations; maintain budget and reforecast information/metrics. Provided detailed monthly explanations of variances between forecasts, prior year, and actual results. Advise senior management of changes in revenue trends.
• Facilitated and presented monthly, quarterly, annual revenue and margin analysis meetings with senior management. Performed analysis, prepared reports and presentations and researched company cases; provided senior management with reports documenting cost analysis.
• Responsible for conducting ongoing checks for gaps and discrepancies; successfully identified and contributed to regulatory compliance solutions that improved performance; created and maintained documentation of processes and best practices.

Confidential, Raleigh, NC

Project Lead/Business Analyst

Responsibilities:

• Effectively utilized PeopleSoft system for new and existing resource management.
• Assisted with new employee recruitment and training/coaching.
• Prepared benefit surveys analyzing data and comparing results to market trends on the use of supplemental retirement plans and producing ad-hoc reporting for management review.
• Conducted research and analysis of complex participant benefit issues, formulating recommendations and effective resolutions. Executed complex calculations demonstrating accurate interpretation of requirements.
• Facilitating presentations on benefits, retirement savings plans and employee annual enrollment

Confidential, Abingdon, MD

Relationship Manager

Responsibilities:

• Achieved client relationship targets and key performance indicators (KPI) as set by Program and District Managers. Identified and developed target pipeline and aggressively market for new profitable clients from identified target sectors.
• Collaborated with Account Managers and Sales Consultants on upselling and cross-selling opportunities and referral plans.
• Promoted high-quality sales, supply and client service processes. Resolved and escalated client concerns’ promptly.
• Maintained high standard of operational control including adherence to Risk Management and Compliance guidelines.