IT Business Analyst Resume Houston, Texas - Hire IT People

SUMMARY:

Accomplished Information Technology professional with proven experience in roles as a business analyst, project manager, technical design analyst, critical system custodian, and team lead.
Experienced in all stages of the IT project life cycle from analysis through implementation.
Possesses the ability to understand how technology supports broader business objectives and is well versed in the definition of business requirements, vendor management, systems analysis, and service level fulfillment.

SKILLS AND COMPETENCIES:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

IT Business Analyst

Responsibilities:

Liaised between the Industrial Network, Business Network, and Information Security teams which enabled the creation of BHP’s first Industrial Networks Cybersecurity Standard.
Automated multiple critical data flows between offshore Process Control Networks and office users which cut data wait times by 80% for two critical offshore drilling campaigns.
Created Critical System Performance Standards, maintenance plans, and work instructions. Performed monthly health checks and annual audits on multiple safety - critical systems which received special recognition from Production Unit Manager for system audit performance.
Reduced backlog of Critical System annual audit reports by 200% in the first year as Critical Control System Custodian.
Developed a migration plan and model for the GOM offshore server upgrade project which saved $130,000 in hardware and installation costs.
Migrated GOM Production Unit users from phone/email-based IT engagement model to centralized IS portal which reduced support initiation costs by 95%.

Confidential, Houston, Texas

Project Manager

Responsibilities:

Developed proposals and managed project teams for infrastructure upgrades and enterprise software deployments in remote locations both on and offshore in the USA, UK, and Pakistan
Originated a process which reduced the instances of aging incident tickets (SLA risk) by 90% in the UK, Trinidad, and Pakistan Production Units.

Confidential

Senior Technical Associate

Responsibilities:

Led all IT startup and commissioning activities, installed all desktop and server infrastructure, and performed business systems UAT for Confidential Billiton’s Shenzi Manifold K (Marco Polo), Neptune, and Shenzi offshore platforms along with their associated onshore project offices.
Engineered and managed a robust model for electronic transfer of controlled documents between the Neptune and Shenzi platforms and onshore document controllers.
Developed a video conferencing and application sharing model for Confidential Billiton currently used for offshore new wells and “first oil” activities. ed the 2008 Confidential Leading Edge Forum and nominated for the 2008 Chairman’s for Excellence for the Confidential Billiton Neptune TLP Project.

Desktop Team Lead

Confidential

Responsibilities:

Managed the desktop project team and designed the pre-migration, deployment, and aftercare strategies for a 400 user SOE OS upgrade project.
Created materials and performed client classroom sessions on email best practices and remote desktop solution such as RAS, VPN, and Citrix.
Earned six Management Principles Service Excellence s from Confidential account management.
Initiated process improvements which enabled a consistent 90%+ SLA performance for incident management queues and also increased asset management accuracy.