SUMMARY:

A qualified professional with over twelve years of expertise in coordinating and organizing functions to meet time - critical deadlines by means of combining dynamic organizational and communication skills through the ability to independently multi-task, delegate, and systematize demanding administrative operations and complex schedules while remaining a trusted advisor and liaison with experience in departmental management & coordination, staff training, policy creation & process implementation.

EMPLOYMENT HISTORY:

Business Analyst

Confidential

Responsibilities:

• Responsible for comprehending business process management and business requirements of the client ( Confidential ) and translating them into specific software requirements (Premiums and Coverage: Medicaid/ Health Programs: Michigan Health Plan; Freedom to Work; MIChild; Affordable Care Act; Healthy Dental; Oracle Financial Applications, JIRA).
• Liaison between technical and business teams, system development teams, internal teams, and external stakeholders
• Creating design documents, functional requirements, and user acceptance testing scripts for insurance coverage interfaces and financial premium applications
• Extract, analyze, create, maintain, and report database information
• Audit, evaluate, and report program implementation and project activity
• Plan, implement, and maintain program and contractual updates and enhancements
• Work closely with premiums, operations, and systems staff to define requirements, test criteria, and success factors

Departmental Technology Project Coordinator

Confidential

Responsibilities:

• Providing leadership, training, direction, and strategic process development to operational team and special projects
• Establishing and coordinating formal testing procedures, processes, and requirements contained in the production releases for the Confidential Talent Connect application system (MiTalent.org) which represents the statewide labor exchange system (Agile methodology)
• Knowledge and experience with business requirements gathering, systems documentation, and relationship & software life-cycle management
• Introducing and providing proficient knowledge of call center operations, executive policy procedures, LEAN process development/ implementation, SUITE methodology, and system procedures
• Creating and producing system release notes, creating and coordinating the development of test methodologies and test scripts, and for the analysis of all test results, creating & concluding functionality defect tickets ( Confidential Defect tracking system), documenting conclusions and making recommendations for future system enhancements while actively contributing and directing the planning, development, training, and implementation of various departmental projects & strategic social media ventures
• Ensuring the quality and validity of data provided on the Talent Connect system is accurate and correct along with providing expert knowledge of the Talent Connect system by addressing issues and concerns via email & phone
• Coordinating various processes of system functionality along with maintaining dialog between statewide MWA offices and in-state and out-of-state employers
• Creating & maintaining training manuals and online application tutorials
• Tracking and providing responses to online website feedback and monitoring customer response templates
• Coordinating/ conducting training & presentations on newly implemented system functionality to application stakeholders along with analyzing and recommending program applications and/or application interfaces.

Technology Systems Project Analyst

Confidential

Responsibilities:

• Confidential systems Test Analyst independently responsible for ensuring that testing conclusions and recommendations are fully supported by test results, assisting with the development of test methodologies and test scripts, and for the analysis of all test results, creating & concluding functionality defect tickets, documenting conclusions and making recommendations (ClearQuest, Remedy).
• Departmental resource contact responsible for creating, establishing, and maintaining Security & User profiles within production & testing system environments
• Creating case scenarios to confirm the eligibility outcome complies with program policy
• Utilizing an SQL server to extract data from databases required for computer application testing, actively contributing and directing the planning, development, training, and implementation of various departmental projects (Agile methodology)
• Independently testing systems for BRIDGES, client self-services programs, such as: Apply For Benefits, Check My Benefits, Interactive Voice Response, Report My Changes, and various work/ change requests that will be implemented into production releases
• Training has also been received for additional Bridges User profiles: FIM/ Supervisor; RSS (Administrative Support); JET; JET Coordinator; Recoupment Specialist; & Bridges Help-Desk (Call Center) operations functioning in a Tier 1, 2, &3 capacity.

Audit Specialist

Confidential

Responsibilities:

• Technical Assistance Team Confidential - Field Operations Administration Audit Operated under Federal audit review requirements to correct inaccurate FAP eligibility determinations within certified benefit periods for multiple county offices across the Confidential
• This process required frequent use of policy along with fraud detection and documentation including intensive case tracking and case logging methods
• Extensive travel to multiple state counties was also required along with frequent collateral contact with city and local officials, landlords, employers, and clients, to verify information needed in order to process correct program benefit issuances.

Eligibility Specialist

Confidential

Responsibilities:

• Determined applicants' eligibility for financial assistance programs and maintaining an ongoing caseload
• Frequent contact with clients and others to obtain and verify necessary information along with frequent use of policy which results & contributes to fraud prevention, detection and recoupment documentation requirements
• Daily interviews with clients to process applications, annual reviews, case changes, member add and deletions, authorized emergency assistance, accurately computing and analyzing budgets and payments for financial programs, along with coding for computer systems
• Ability to read, interpret, and apply program policy and procedures, along with communicating effectively with in the department and community while maintaining favorable public relations.