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Business Support Analyst Resume

Duluth, MN

SOFTWARE EXPERTISE:

  • Microsoft Office - Excel, PowerPoint, Word, Outlook
  • Daptiv; IS capital budget tool
  • Lawson/Infor
  • Clarity
  • OnBase
  • Time Planner
  • Adobe Photoshop and InDesign
  • Microsoft Access
  • IS portal and EPS portal
  • Internet Sharepoint software systems
  • Visio

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, MN

Business Support Analyst

Responsibilities:

  • Formulate and consolidate $33M capital and expense budget for Confidential: train and lead management on internal processes and budgeting tools for data input of capital projects for respective cost centers for both corporate and three Confidential regions; provide data analysis and financial reporting to create and develop capital budget rollup report; present budget to senior leadership for evaluation and review; manage voting process for IS Executive Steering Committee in determining go - forward projects; coordinate with Finance Department of capital activity numbers and finalization of approval of IS capital budget.
  • Lead and participate in identifying tangible data points, which IS leadership uses to set performance targets/goals through the Essentia Performance System (EPS). Develop reporting templates with graphical representation of performance against set targets on a weekly, monthly, and quarterly basis in an effort to appropriately manage operating costs associated with system support, maintenance and administration, capital expenditures and support staff ratios.
  • Gather demographic information from potential customers, as well as IS departments, to determine the number of labor hour, cost of build, and training to implement an Epic Encompass system for a potential Community Connect partner. The overall objective is to leverage Confidential ’s resources in building profitable healthcare partnerships using the Community Connect model.
  • Liaison between Confidential and Human Resources, Finance, Accounting, IM, IS Executive Steering Committee, etc. in a collaborate effort to exchange and engage on projects, strategy, and/or other operational initiatives.
  • Develop workflow processes for procurement software program and time management system to streamline functionality of inputs and outputs.
  • Gather data and perform analysis to respond to a number of healthcare surveys, which rank Essentia against like organizations, including the annual Epic survey, American Hospital Association (AHA) survey, Healthcare Wireless Survey, and internal surveys such as IS Customer Service (Service Excellence) Initiative, the Vital Signs Survey, the annual IS survey, and more.
  • Define marketing strategy and plan to execute successful semi-annual Education 2 Employment events and seminars, which serves as a springboard for soliciting IS internship opportunities for junior and senior college students.
  • Work with Finance in developing processes and procedures to accurately route appropriate invoices through the Community Connect program to ensure overhead costs are accurately routed to the appropriate cost centers.
  • Valuable contributor to IS Executive Steering Committee meetings and other Essentia strategy planning sessions.
  • Possess seasoned interpersonal and communication skills, and demonstrate effective time-management and collaborative human relations abilities.

Confidential, Duluth, MN

Marketing Manager

Responsibilities:

  • Research and develop customized training and Continuing Education non-credit courses; work with instructional designer and program developers in a team approach regarding course/training set-up; formulate marketing campaign and promotion tactics.
  • Create promotions, advertisements, and public / media relations campaigns to meet the organization’s initiative objectives.
  • Manage inbound marketing and outbound marketing campaigns.
  • Plan and manage event planning and trade shows; host and/or sponsor seminars and conferences.
  • Experience with identification of target audience; perform market research (focus groups, surveys, data base analysis, digital analysis and tracking).
  • Expert at proofreading, grammar, sentence structure, spelling, and punctuation.
  • Excellent at managing and working with graphic designer in the creation of effective marketing collateral for visual appeal, grammar, and call to action.
  • Proficient at building relationships and developing strong customer service with community, media, and stakeholders through networking, liaison opportunities, and partnership sponsorships.
  • Superb oral and written communication skills.
  • Demonstrated organizational skills, attention to detail, and meeting timelines / deadlines in a fast-paced multi-tasking environment.
  • Passionate about creating and conducting training as well as public speaking to large and small audiences.
  • Insightful of best practices and the development of policies and procedures to improve or implement new programs.
  • Strong leadership and organizational behavior skills.
  • Supervise staff and monitor workload.
  • Regularly serve on job candidate search committees - selection of candidates, interview, and final offer.
  • Attended equity and diversity training.
  • Subscribe to blogs, newsletters, and marketing forums to keep current with new marketing trends, especially related to social media and Internet marketing; attend annual Duluth Zenith Social Media Marketing Conference each year.
  • Comfortable working both independently and on a team.
  • Proficient at Microsoft Office (Word, PowerPoint, Excel, Outlook), Adobe Creative Suites (Photoshop and InDesign), Constant Contact, Access, Dreamweaver, and search engines such as Google and other software platforms and dashboards to research marketing information; Internet Software and Profiles: Hootsuite, Facebook, Google+, LinkedIn, Pinterest, FourSquare, Twitter, Flickr, Tumbler; office machines: pc computers, projectors, scanners, fax machines, adding machines, postage machines, etc.

Confidential, Carlton, MN

Senior Marketing Assistant, Project Manager

Responsibilities:

  • Created marketing strategies using creative promotional campaigns to drive revenue and increase Confidential ; increased revenue $3M.
  • Instituted a new brand recognition strategy to properly align property with its heritage, architectural environment, and demographics.
  • Directed staff in leadership, best practices, goal setting, and team building procedures. Developed policies, procedures, and incentives for staff to become stakeholders to increase morale and bring about a more positive work experience.
  • Instrumental in the creation of a Players Club tiered system to build guest loyalty program; trained staff on new club.
  • Conducted various training sessions to staff - quarterly meetings, customer service, new procedures, etc.
  • Served as manager of direct mail, communications, and web site content and design.
  • Developed policies and procedures for marketing staff to accurately proofread data and information on all marketing collateral, especially relating to loyalty programs, to ensure codes and data coincides with casino and back of house software programs and data base records.
  • Developed programs for new guest acquisition, retention, and reacquisition.
  • Performed market research procedures - surveys, focus groups, data base analysis and hygiene.
  • Performed CRM analysis and management; resolved customer service issues and concerns regarding loyalty offers and promotions.
  • Developed social media presence and campaigns on Facebook and Twitter as well as online advertising through local media.
  • Developed a corporate style guide for Confidential .
  • Established positive corporate community presence through sponsorships and volunteer opportunities.
  • Managed and planned events for Confidential such as trade shows, home shows, weddings, meetings, activities, concerts, VIP events, and the infamous “Guinness Book of World Records Largest Hamburger” event, which was held on Labor Day, 2012.

Confidential, Duluth, MN

Executive Assistant / Project Coordinator

Responsibilities:

  • Managed two department budgets, $12M & $2.5M
  • Researched business development opportunities
  • Performed public speaking and slide presentations
  • Planned special events, meetings, conferences and seminars
  • Managed customer relations management data base
  • Coordinated projects and served as liaison with consultants
  • Created presentation slides/documents, reports, letters, etc.
  • Exceptional leadership, communication, detail and organizational skills; corporate community relationship building
  • Negotiated terms of contracts with vendors
  • Exceptional grammar, punctuation and writing skills
  • Abided by confidentiality and ethical standards
  • Prepared and monitored purchase requisitions, purchase orders, work orders, prospecting reports, accounts receivables, accounts payables, invoices, expense, payroll, records
  • Trained staff on updated policies and procedures, software
  • Prepared travel arrangements

Confidential, Duluth, MN

Executive Assistant

Responsibilities:

  • Creator and editor of district newsletter
  • Responded to Confidential requests and Hazardous Complaints
  • Managed federal archived records
  • Drafted Federal Building Occupant Emergency Plan
  • Recorded testimony in contested citations hearings
  • Processed AR and ROE applications for MSHA inspectors
  • Managed data bases; created spreadsheets, reports, letters
  • Created and presented safety training
  • Made travel arrangements and scheduled training
  • Processed leave requests and monitored payroll
  • Trained district staff on new software
  • Served as liaison between district and field offices

Confidential, Duluth, MN

Project Coordinator / Executive Assistant

Responsibilities:

  • Managed department budget
  • Served as project coordinator - prepared punch lists, minutes, timelines; created filing and recordkeeping systems; kept project team on task and on schedule
  • Prepared Requests for Proposal ( Confidential ), reverse Confidential
  • Negotiated contract terms and performance
  • Produced high level documents, reports, presentations
  • Participated in department strategy and forecasted focus
  • Managed procurement, accounting, payroll, and records
  • Served as safety representative
  • Designed marketing collateral for subsidiary company
  • Possess exceptional grammar, punctuation and writing skills
  • Strong leadership, communication, detail and organizational skills; corporate community relationship building opportunities

Confidential, Duluth, MN

Marketing Coordinator, Executive Assistant

Responsibilities:

  • Created marketing plans and strategies, including brand name recognition
  • Created marketing ad campaigns—print and television
  • Organized public relations events, seminars, and open houses
  • Networked through community events, public and community relationship building opportunities
  • Prepared press/news releases, and served as media communications spokesperson
  • Solicited and monitored donation requests
  • Implemented best practices and new policies/procedures
  • Conducted staff training
  • Served on computer technical task force; managed software licensing
  • Exceptional leadership, communication, detail and organizational skills
  • Created accounting and financial compilation reports
  • Oversaw support staff workload distribution plan

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