PROFESSIONAL SUMMARY:

• Certified Associate Project Manager (CAPM) and Certified Financial Planner effective in leading and coordinating Wireless, Telecom and Technology projects from inception to launch. More than 5 years of progressive Coordination experience and repeated success in developing project initiatives, directing project plans and achieving performance targets. Well - versed in all aspects of project management from inception to completion. Excels in Integrated Project Management, as well as process re-engineering and improvement.
• Experience in Agile; Waterfall; Extreme programming; global and strategic sourcing; budgeting and forecasting; process improvement; Multi-unit operations management; risk management; vendor sourcing; consensus building; budget analysis; contract management; account reconciliations; productivity improvement; project development and life cycle; account reconciliations; budget analysis; Confidential Office Suite, Remedy ticketing system.
• Excel; Confidential SharePoint,; Filing, Cash; Payments, Access; Correspondence; PowerPoint, Bookkeeping; Oracle; Payroll; Typing; Visio; Workflow; Invoice; Sales, Amazon Elastic Block Storage; Billing; Cash Billing; Coding; Contract Negotiation; Contracts; Discoverer; Documentation; Ebs; Invoicing, Leads; Order Management; Order Processing; Product Implementation; Quoting; Reconciliation; Credit; SAP; Exceptions. Auditing; Collection; Collections; Array D Confidential Stewardship System; Segmentation; Wireless; Customer Service; Receptionist; Retail Sales; Cell Site; 50 Wpm; Acrobat; Adobe Acrobat; Office Manager; Oracle 11; PeopleSoft; QuickBooks; AP; AP/AR; AR; Budget; Buying/procurement; Microwave; Project Manager; Purchase Orders; Purchasing; Site Development; Telecom; Accounts For; FedEx; Retail Marketing; Ups; Account Management; Detail Oriented; Excellent Communication Skills; Financial Services; Sales; CAM; Executive Assistant; National Account; Tower Site; Forecasting; Inventory; Confidential Project; Confidential Project; Project Management; Supply Chain Management; Business to Business Sales.

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, WA

Project Coordinator/Business Analyst

Responsibilities:

• Functional Analysis on daily basis for system migration
• Work with Development, Solution Owners, Product Owners and 3rd party vendors to ensure that all parties are prepared to enter into s and if not hold them accountable and remove roadblocks to ensure full on time successful participation
• Take all inputs and input them in to team Sharepoint and other internal systems to allow for review by Upper Management
• Manage all logistical details for every (up to 15 per day) including WebExs, dial-ins and rooms
• Act as “logistical and tech support” for all issues that arise during sessions
• Receive requests, socialize them, set expectations for timing, communicate progress and status of requests

Confidential, Bellevue, WA

Contract/Project Coordinator/Business Analyst

Responsibilities:

• Functional Analysis on daily basis for multiple teams inside of the Confidential Universe 2.0 project
• Work with Development, Solution Owners, Product Owners and 3rd party vendors to ensure that all parties are prepared to enter into session and if not hold them accountable and remove roadblocks to ensure full on time successful participation
• Take all inputs and input them in to team Sharepoint and other internal systems to allow for review by Upper Management
• Manage all logistical details for every tech breakout (up to 15 per day) including WebExs, dial-ins and rooms
• Act as “logistical and tech support” for all issues that arise during sessions
• Manage the entire breakout and scheduling process from a logistics and coordination perspective
• Receive requests, socialize them, set expectations for timing, communicate progress and status of requests
• Prepare material for and help facilitate daily scheduling session to align on timing and resource availability between TMO, external vendors and Confidential
• Maintain Universe 2.0 Master Schedule, Tech Master Schedule, Breakout Logistics Tracker and Room Tracker• JAD Support Invites and Mailbox Management
• Send out all invitations for tech sessions from JAD Support (shared mailbox 8-12 per day)
• Update all invite details daily based on feedback and requests from facilitators
• Manage JAD Support along with Business resource
• Track attendance of all critical attendees and communicate to meeting requesters and facilitators
• Follow up on any critical attendees that have not accepted the meeting invitation
• If critical attendees do not show up to the session within the first ten minutes find them as needed via lync, phone calls, etc.
• Support status reporting for all IT sessions
• Represent IT along with client representation in a daily program wide status and scheduling session
• Send out program wide communication as process changes and improves
• Update all key stakeholders regarding status of their requests and all other relevant information daily
• Consistently reply to various questions including appropriate attendees, Confidential contact information, session outcomes and other miscellaneous program questions
• Implemented KPIs for Vendor performance
• Worked to Implemented in-house Vendor Program to help streamline Universe 2.0
• Worked with National and International teams Including: India, Europe, and Asia

Confidential, Bothell, WA

Contract/Project Administrator

Responsibilities:

• Successfully led key projects which resulted in 2% revenue increase from . On track for revenue increase of 1.5% in 2015.
• Prepared departmental contracts for attorney approval. Reviewed and provided comments on the adequacy of documents and took necessary steps to remedy any deficiencies.
• Prepared correspondence, accounting and financial documents for analysis.
• Coordinated multiple Projects allowing for new product implementation, documentation included Oracle Subject Matter Expert in Order Management, Service Contract, Subscription, Billing and ACM workflows for our business.
• SME for all recurring Quote to Cash billing processes.
• Worked with multi department task force on maintaining and improving Oracle EBS workflow allowing for faster order processing and implementation of products and services.
• Utilized Excel to provide easy read activity reports from Oracle Discoverer to our entire organization.
• Partnered with multiple groups within our organization to coordinate a more practical sales, quoting and booking processes.
• Partnered with Sales, Billing, Project Leads and, Business leadership to negotiate and finalize contracts.
• Partnered with Insurance publishers to ensure compliance and royalty payments are accurate and timely.
• Basic Visio use to provide a visual of processes and procedures.
• Managed internal SharePoint site to allow for more clear communication and project/goal tracking.
• Remote based
• Used PowerPoint to present new workflow options.
• Basic Visio use to provide a visual of processes and procedures. Managed internal SharePoint site to allow for more clear communication and project/goal tracking.

Confidential, Port Angeles, WA

Teller Lead/Personal Banker

Responsibilities:

• Received and disbursed money; tracked checks, money orders, T-bills, and I bonds.
• Balanced currency, coins and checks in cash drawer at end of day, verified totals.
• Explained, promoted, and sold products and services such as traveler’s checks, savings bonds, money orders and cashier's checks.
• Maintained excellent track record of customer satisfaction, providing personalized service.

Confidential, Bellevue, WA

Outside collection agency Specialist /Field Service Representative

Responsibilities:

• Responsible for maintaining personal relationships with Confidential customers that have been sent to an outside collections agency for treatment while making sure that the outside collection agencies provide world class service to our customers.
• Reviewed customer disputes and making sure that the collections agencies trying to collect on Confidential ’s behalf are valid charges and pulling accounts from agencies as needed.
• Pulled tickets and posted to SharePoint to allow them be worked within SLA
• Serviced all open accounts with in SLA to allow for proper collection treatment while customers dispute charges.
• Assisted with customer segmentation to allow for better pre-write off collection.
• Compiled daily, weekly and monthly reports from Business Objects, SharePoint, Excel, to allow for analysis, proper customer segmentation and collection treatment.
• Used Excel weekly to allow for peer and manager auditing of forms worked week prior.

Confidential, Seattle, WA

Customer Financial Services Assistant

Responsibilities:

• Researched charge backs, obtain proof of deliveries, and fax invoices.
• Acted as vendor point of contact.
• Maintained customer entries contacts in Access d Confidential base.
• Used Doculink along with SAP to verify orders to allow for proper payment.
• Invoice Management.
• Assisted in vendor partnerships regarding new wireless telecom cell site development and order tracking.

Confidential, Bellevue, WA

Executive Assistant

Responsibilities:

• Filed, faxed, prepared memos and correspondence collected and distributed mail.
• Entered tower site lease information onto Excel spreadsheet.
• Compiled weekly reports for cell site team.
• PowerPoint for presentation purposes.

Confidential, Bellevue, WA

Purchasing/Project Coordinator

Responsibilities:

• Purchased engineering project equipment and services; provided vendors with purchase orders - Including Microwave and other tower components.
• Tracked all orders to completion, ensuring delivery of all products and services on time and on budget.
• Answered vendor, Project Manager, AP/AR and Purchasing Agent's contract and purchasing questions.
• Used Excel weekly to allow for easily viewable project status.
• Compiled forecast reports for Purchasing Agents. Coordinated all purchase requests for multiple locations.

Confidential, Bellevue, WA

Technical Assistant

Responsibilities:

• Directed up to 100 callers per day using friendly customer service skills.
• Collected and distributed mail and messages, efficiently handled filing.