SUMMARY:

• Experienced Senior Business System Analyst in mortgage and automotive lending, telecommunication, publishing, financial services and local government.
• Line of business applications include mortgage and auto originations, web billing/sales/administration, accounting, payroll and payroll tax, electronic content management, library and building plan administration and secondary marketing.
• Delivered multi - million-dollar software projects on time and on budget.
• Experienced with Agile and SDLC methodologies.
• Created various artifacts such as the project charter, Request for Proposal (RFP), cost benefit analysis, business requirements, use cases, functional specifications, UML - use case, activity, state diagrams, gap analysis, business process reengineering, test plans, implementation/release plans, task schedules and executive project reports.
• Leadership experience includes direct managing of four to twelve people, interviewing/hiring, mentoring/coaching, disciplinary action including verbal and written reports and termination.

TECHNICAL SKILLS:

Software: Black Knight Financial Services (BKFS) Empower v7.x, Service Oriented Architecture - SOAP, ECMS Documentum Web Publisher and Web Top 5.2x, Mercury Quality Center v9.0, PL/SQL, FileNet Watermark 2.x, Optical Jukebox, Rational SQA PC Testing Tool 5.0 & Clear Quest Suite, Wise 6.1, Oracle 7.x-11.x, COBOL, Oracle SQL*Plus, Power Designer, PL/SQL, SQL* Forms 3.0, SQL*Menu 5.0, SQL*Report Writer 1.0, SQL*Loader 7.0, FTP, VI, Optika eMedia 1.5 & 2.x, Kofax Ascent 3.x, SQL Navigator, VB 6.0, Microsoft Office Suite 2010 Word, Excel, Power Point, Visio, Project, FrontPage. MS SQL 2008 and Crystal Reports 9.0

Software development lifecycle (SDLC) methods: waterfall, RAD, Agile and RUP; User Interface (UI) design principals.

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Sr Business System Analyst

Responsibilities:

• Ownership of efforts through all phases of the software development lifecycle (SDLC) with an emphasis on Business requirement gathering, Functional Specification documentation, coordination and communication.
• Built strong working relationships with the business, business analysts, developers and testers
• Updated various phases of the loan application work flow from loan acquisition, loan creation/setup, processing, underwriting, post-closing and servicing.
• Worked on projects and tickets (Jira) in an agile environment with 2-week sprints, monthly releases
• Successfully completed on-time delivery of project tasks and complex tickets for various sprint teams; tickets included:
• Fixing the critical, complex internal compliance-driven “Ability to repay and Qualified Mortgage” (ATR/QM) logic following CFPB guidelines which adopted a rule that implements the provision of the Dodd-Frank Act effective for all products (Conventional/FHA/VA/USDA) with applications taken on or after 01/10/2014; included updates to the Bona fide discount calculation (Pre-Paid Finance Charges and exclusions); had been incorrect for years presenting a compliance risk
• A post-closing feature to electronically acquire the critical Deed of Trust and related documents; documents were obtained weeks sooner, saved labor of processing hard-copy documents
• Updated these Retail Work Process steps: Origination, RESPA, Set-Up, Processing, Docs to include 5 of the ATM/QM tests in order to improve accuracy reflecting fee updates previously not included due to a timing issue
• Trigger the existing Compliance Ease (a.k.a. CE) compliance validations (includes Federal and State) when the initial CD is sent and only allow the CD to be printed when the lowest CE Risk Indicator is returned (e.g. “Minimal”)
• Update Settlement Providers Fees for fees Oregon & Washington
• Add AFLAC insurance option into the Welcome letter and similar documents (a key Sales initiative; quick turn-around)
• Primary Confidential (SME) for Enterprise Document Management (EDM) project. Developed and vetted potential EDM vendors, created RFP requirements, high-level analysis of in-house imaging solution, voted on vendor RFP responses and onsite demos, coached Business users on EDM.
• Led JAD sessions to elicit requirements; scheduled knowledge transfer meetings as needed with vendors, and in-house development, configuration and quality assurance teams.
• Created MS SQL queries to understand the data model for a given effort, gain insights into defects (data pattern assessment), seek/copy sample loan data for testing and to confirm expected behavior.
• Interviewed Confidential candidates and provided detailed, written recommendations to Confidential management. Coached new BSAs and satisfied management requests for Confidential assessment
• Won Confidential SQL query challenge - first (of over 20 BSAs) to correctly create the SQL query per request

Confidential, Santa Ana, CA

Sr Business System Analyst

Responsibilities:

• Enhance and support Defi - a third-party, hosted auto lending Originations software (LOS) as well as related subsystems such as Credit Bureau data (DMS), loan servicing (Megasys), scoring engine, dealer data and letter printing (FSSI) interfaces.
• Primary contact for internal Business Users and Vendor.
• Facilitate periodic meetings with Business and Vendor to review, status and prioritize all open items.
• Analyze (data and process), design, develop (including application configuration, JavaScript, XML xpath, etc.) and implement changes in all environments.
• Plan and co-author corporate communications regarding application changes and training materials.

Confidential, Irvine, CA

Technical System Analyst

Responsibilities:

• Primary liaison between Business and Development to elicit, offer guidance/insight, draft, review and approve Business Requirements and Functional Specifications
• Review and update Business Requirements and Functional Specifications with Development and Quality Assurance teams and bridge knowledge or documentation gaps as needed
• Develop use cases, process flows, work flows, wireframes, screen mockups, logical data models, diagrams for artifacts and review/confirm understanding with those who rely on them and update as needed
• Facilitate JAD sessions with the Business, Development and Quality Assurance
• Primary liaison between Business, Development and Quality Assurance reviewing, prioritizing and planning enhancements and defects for upcoming releases
• Align IT efforts to Business risk mitigation and profitability strategies
• Scrum master coordinating 7+ developers through the SDLC process insuring on-time, high-quality monthly releases; identify and coordinate removal of impediments
• Developed and implemented Developer SDLC checklist to insure task visibility and completeness
• Create, review and execute implementation plans between Development and various Implementation partners
• Adopt, learn and knowledge transfer of new corporate initiatives; document and process standards including Bank Secrecy Act( Confidential ), Anti-money laundering(AML), Office of Foreign Assets Control (OFAC), Fair and Responsible Lending Best Practices, Information Security Risk Assessment(ISRA), Change Control, Configuration Management, Issue tracking and Enterprise Project Management
• Coordinated Data Classification/Security/Integrity efforts representing the Originations team
• Environment includes .Net and Progress (4thGL) development environments including SOA/MOS with MS SQL and Progress databases on Windows Server and Unix mainframe

Confidential, Irvine, CA

Business System Analyst

Responsibilities:

• Business Analysis tasks (60%) include: create and update business requirements, gap analysis and mitigation, create current process documentation, defect examples, expected results, impacted products, affected lenders, impacted reports, organization benefit/impact review, enhancement/functional specifications, create use case narratives, process flows, specification knowledge transfer, peer reviews, fix-up (process, system, data), QA and UAT review and post production validation
• Project Management tasks (30%) include: ownership of SDLC workflow management (Viper) thru post production validation, requested project team resources, obtained estimates of effort and estimating implementation date, scheduling and facilitating project meetings, adhering to company policies and procedures, primary Customer liaison during project, defect management, enhancement closure, managed up to 18 concurrent enhancements

Confidential, Torrance, CA

Sr. Business System Analyst

Responsibilities:

• Successfully implemented ECMS archival/collaboration project saving over $10,000/month in dealer report distribution costs
• Completed scope document, project plan to shift web content management to internal end users for external Powersports site

Confidential, Irvine, CA

Sr. Business System Analyst

Responsibilities:

• Defined project business, functional and non-functional requirement definition driving QA, Development and UAT. Coordinated QA defect management.
• Principal Confidential on successful corporate “One Vision” project - re-write of the Confidential ‘My Business’ ( Confidential ) web billing/sales/administration suite offering business Customers a more cohesive, consistent web experience across web assets.
• Other successful enhancement projects included Recurring Payments, PO Automation and Auto Attached features.

Confidential, Irvine, CA

Sr. Business System Analyst

Responsibilities:

• Lead analyst on mid- to large size complex projects with web applications and long-term impact on business units
• Collaborated with business stakeholders and peers to evaluate and analyze current systems (JAD, 1-on-1) and develop, design, implement new, improved business processes and/or new/updated software
• Incorporated SDLC methods and independently created artifacts including business requirements, functional specifications, use cases, business process or workflow diagrams (as is, to be), logical database designs, UML state diagrams, test plans, implementation plans, gap analysis, cause and effect analysis
• IT system SME and liaison to Business Users for key features within proprietary Confidential LOS and imaging systems
• Created working HTML web mockups to demonstrate navigation and look-n-feel aspects
• Completed configuration management/release-to-production documentation in compliance with IT standards
• Conducted data analysis (SQL queries, applications, etc…) to understand current production data trends and gaps
• Coordinated User Acceptance testing, defect management and configuration management
• Mentored peers in understanding SDLC documentation processes and best practices
• Implemented custom business rule engine for Secondary loan data uploads dramatically improving data quality
• Implemented Critical Item Tracking to automate the capture/tracking/financial updates on invalid loan data discovered at time of servicing resulting in a 30% reduction in labor and improved Master Servicing data quality