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Business Analyst Resume

Louisville, KY

Professional Summary

  • Around seven (7) years of experience as a Business Analyst with solid understanding of Business Requirement elicitation techniques, and experience in envisioning, representing and translating the product vision from the business sector to the software development by making critical contribution in varied domains.
  • Professional Domain knowledge of Banking and Healthcare with an aptitude to learn new domains and indepth knowledge about subdomains such as Mortgage, Retail Banking and Insurence
  • Strong knowledge of Software Development Life Cycle (SDLC) including Waterfall, Agile/SCRUM methodologies.
  • Experience in gathering user requirements, preparing and analysing Business Requirement Documents (BRD), Functional Requirement Document (FRD), and propose changes as per various internal and external requirements gathered for process improvement.
  • Worked extensively on performing ‘AS IS’ and ‘To BE’ analysis, GAP analysis and drafted Project Analysis documentations.
  • Proficient in creating UML diagrams such as Wireframes, Mockup Screens or Prototypes and User Interfaces (UI).
  • Sound proficiency in analyzing and creating Use Cases diagrams, Structure diagrams and Interaction diagrams.
  • Excellent written and oral communication skills with a results-oriented attitude.
  • Strong knowledge of Medicaid laws and regulations related to health care.
  • Good knowledge of HIPAA, CFR Part 11 and other healthcare related regulations.
  • Strong experience of financial industry with sound knowledge of SOX and Basel accords.
  • Involved in writing Test Cases, Test Plans and successfully performed User Acceptance Testing (UAT).
  • Created and maintained scorecards, dashboards and performance metrics to measure, evaluate and communicate all my projects performance.
  • Designed and implemented SQL queries using joins, unions, outer joins, group by and aggregate functions to extract data from different databases (Oracle, SQL Server) for timely reporting and Validation.
  • Conducted many Requirement Elicitation Techniques Interviews, workshops with end-user/clients/stake holders and the development group/s.
  • Strong experience of performing SWOT analysis , Cost benefits analysis.
  • Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artefacts produced by the teams across the deliverables for a project.

Technical Skills

Methodology: SDLC, RUP, UML, Agile/SCRUM, Waterfall, ER Diagrams Requirement Management Tools: HP Quality Center, Rational Requisite Pro Modeling Tools: Microsoft Visio Database: Oracle, MS Access, DB2, SQL Server 2008 Microsoft Tools: Word, Excel, PowerPoint, Access, Publisher, FrontPage, Project, SharePoint Testing Strategies: Integration, Unit, System, Black Box, White Box, UAT. Reporting Tools: Crystal Reports, SQL Server Reporting Services. Language: HTML, XML, JAVA

Professional Experience

Confidential Louisville, KY Jun’11-Till Date

Business Analyst

Kindred Healthcare is a well-known name in Specialty Hospitals, Nursing Centers and Rehabilitation Centers. Knect is a web based intranet site, which has information about the organization and is a one-stop shop for nurses and doctors for their needs.


  • Gathered high level requirements and developed scope of the project.
  • Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
  • Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro.
  • Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
  • Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.
  • Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
  • Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
  • Planned and documented procedures for data processing and prepared data flow diagrams for the application.
  • Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
  • Prepared Functional Design Specifications (FDS) employing Use case scenarios, sequence diagrams and class diagrams.
  • Documented Test Cases and assisted the QA Team with the Test Plan.
  • Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
  • Prepared Demo on SharePoint for various businesses to get new approvals like the Therapist and Nursing divisions.
  • Designed workflows and allocated permissions within SharePoint.
  • Performed Unit Testing and User Acceptance testing and documented detailed results.
  • Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.

Environment: Windows 7, ASP. NET, SQL Server 2005, MS Project 2007, MS Access 2010, HP Quality Center 9.20, RUP.

Confidential Washington, DC Jul’10-May’11

Business Analyst/ System Analyst

The project created a web-enabled application, involved developing the company’s module for an online mortgage application, which allows customers to apply for mortgage, check the status of their application, a mortgage calculator and other related mortgage tools.


  • Worked with the SME’s to define business requirements and analyze the possible technical solutions. Worked extensively in order to understand and document the requirements pertaining to Loans, maintained and analyzed customers accounting books and many other business areas.
  • Facilitated and managed meeting sessions with committee of SME’s from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
  • Developed and implemented processes and tools for Requirements gathering, Analysis, planning, tracking and delivery using Rational Rose, Rational Requisite Pro.
  • Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
  • Designed and developed Use Cases, Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams using Rational Rose.
  • Worked closely with management to keep track of the status of project and draft strategies for the near future. Used Microsoft Project to manage schedules, deadlines and collaborate on the project.
  • Assisted project managers with the development of project schedules and work with all levels of client staff in solution definition.
  • Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements specification and the existing system.
  • Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
  • Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications and/or product knowledge.
  • Assisted in development of training materials for new technology and process improvements.

Environment: Windows XP, HTML, XML, Java/J2EE, SQL Server 2008, Rational Suite (Rose, Requisite Pro), MS-Project 2007, MS-Office 2010, MS Office Share Point 2007, Win Runner, and Load Runner.

Confidential Providence, RI Apr’09-Jun’10

Business Analyst

The project involved customizing and enhancing CVS Caremark's web based prescription-tracking site. CVS Caremark is a market leader in mail order pharmacy, retail pharmacy, specialty pharmacy, and retail clinics.


  • Responsible for requirement and design documentation review, identification of Customer Management software anomalies and test results, customer interaction and IT management.
  • Managed all the requirements and change requests and made updated requirements available to all team members involved in the project.
  • Conducted GAP analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation .
  • Conducted feasibility study and performed impact analysis for proposed enhancements.
  • Worked closely with Developers and User Representatives, participated in the product design process including specifications, end-user reviews and application walk-through.
  • Developed business use cases in most instances, worked extensively on Rational Requisite Pro in gathering user Requirements, manage Workflows and elicit Communication plans.
  • Generated Use Case diagrams using MS Visio to depict process flows, timelines and cost-benefit models.
  • Worked with On-site and Offshore teams for Development and Testing.
  • Worked with development and testing teams to approach timely release objectives, patch releases and provided assistance during deployment.
  • Used Test Director to invoke the scripts, initially performed the baseline testing, organized all the scripts systematically and generated reports
  • Interacted with Development and QA Team to ensure overall quality and scalability of the software.

Environment: Java/J2EE, XML 1.0, HTML, Oracle 10g, MS Office, MS Project, MS Visio, UML2.2.

Confidential Nashville, TN Jan’08-Mar’09

Business Analyst

Fifth Third retail bank provides online and phone based services to customers. The project is to perform analysis of the lost/stolen process for credit/debit cards and provide a technical solution so that card request is received and sent for production within 24 hours of this request.


  • Developed Systems Specifications document to define the impact of the new requirements on the existing system.
  • Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
  • Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
  • Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing (UAT) to ensure and verify system is designed according to user needs.
  • Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
  • Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
  • Involved in prioritizing the defects and writing business requirements to resolve them.
  • Gathered system requirements from various departments through surveys and interviews.
  • Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
  • Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.

Environment: Windows XP, Microsoft Visio 2007, RUP, Rational Tools, Mercury Test Director, Microsoft Excel 2007, Microsoft Word 2007, Microsoft Access 2007, MS Project 2007.

Confidential Bridgewater, NJ Jun’06-Dec’07

Business Analyst

All state is the world's leading international insurance and financial services organization, with operations in more than 100 countries and jurisdictions. I worked as a Business Analyst to build a solution, which integrates Allstate’s insurance claim management system.


  • Gathered user and business requirements through interviews, surveys, prototyping and observing from portfolio managers and UI (User Interface)
  • Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
  • Planned and defined system requirements to Use Case, Use Case Scenario using the UML (Unified Modeling Language) methodologies.
  • Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
  • Developed business Use Cases using UML for new product functionality after conducting requirements elaboration sessions with SME’s.
  • Worked with development and testing teams to approach timely release objectives, patch releases and provided assistance during deployment.
  • Carried out regular meetings & walkthroughs with development team, Project Managers & Quality analysts to better understand system functionality in order to improve quality.
  • Worked on Wire frames during the Elaboration Phase
  • Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
  • Prepared status reports, documented process flows, policies & procedures & developed training materials.

Environment: MS visual Studio 2005, .NET, MS .NET Framework, J2EE technology, MS Access 2003, Requisite Pro.

Confidential Mumbai, India Feb’05–Apr’06

Business Analyst

SBI Capital Markets is amongst the oldest players in the Indian Capital Markets, offering an entire range of Investment Banking Services. The project created a module for selling Mutual Funds products through SBI Banks web based equity trading portal for customers.


  • Interacted with Users and Stakeholders to identify business system needs, evaluated solutions for business problems
  • Worked with SME’s of different groups to gain detailed knowledge of Investments and Capital Market and also to understand the cross impacts of the system
  • Analyzed and documented information system requirements and the corresponding impact on business processes
  • Studied the Business Requirement Document (BRD), supporting documents containing essential business elements, detailed definition and description of the relationship between the actors
  • Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process
  • Analyzed the data entity relationships and worked on multiple short-term projects in between.
  • Worked as a team with other business analysts to make an object oriented model of the application and created use cases
  • Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve problems at early stage
  • Worked on the Functional Requirements Document (FRD)
  • Hands on experience in working with active directory, to give privileges and access to the users according to their roles and designations
  • Analyzed Business Requirements documents to get a better understanding of the system on both Technical and Business perspectives.

Environment: SQL Server 2000, SDLC, UAT, UML, MS Office 2003, MS project 2003, MS Visio 2003.

Confidential Pune,India Aug'04-Jan'05

Jr.Busniess Analyst

Worked in integrating the Sahara Airlines website to the website of Sahara Group of industries.


  • Assisted the team members with documentations like Business Requirement documents and Use case specification documents
  • Extensively worked in browser integration for the Sahara Airlines website.
  • Performed GAP analysis and prepared the TO-BE document, including business needs
  • Creating Work Breakdown Structures (WBS), Project Schedules and Project Timelines.
  • Reviewed wireframes for the Developer Website and admin tool used to manage administrator permissions or update the content.
  • Object Oriented Analysis and Design using UML.
  • Defined high-level system actors and Use Case text reflecting the scope of the project.
  • Generated initial use-case diagrams using UML in MS Visio.
  • Documented test cases during requirements, analysis and design phases.

Environment: MS Office 2003, SDLC, Java, MS Visio 2003,HTML.

Education: Bachelor of Computer Science

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