PROFESSIONAL SUMMARY:

• Qualified M.B.A (Marketing & HR) with total work experience of 9+ years in Business Analysis, collecting business requirements, conducting requirement analysis & developing required functional requirement specification documents in Health care and PBM domain.
• 84 months of experience at Confidential US alone working as an Agile Business Analyst with strong exposure to waterfall, Agile & Prototyping methodologies as well.
• Extensive experience in gathering business requirements, writing & authoring user stories, conducting requirement analysis & developing functional requirement specification documents.
• Strong exposure to waterfall model, Software Development Life Cycle (SDLC) and Rational Unified Process (RUP) which driven through Unified Modeling Language (UML).
• Participated in formulating the test plan and test cases in collaboration with the Testing team by analyzing the BRDs, FDDs and other requirements documents.
• Liaison among the stakeholders in order to elicit, analyze, communicate the requirement through User Stories and validate them with the product owners for changes to business processes, policies and information.
• Acquired the ability to quickly understand & grasp any business model of various domains and capability to interpret the understanding on the right direction that could drive it to the goal.
• Skilled in conflict resolution, performance evaluation, facilitating diverse learning, and building productive relationships with clients and staff.
• Accomplished Project Management activities such as project initiation, Planning, execution and monitoring phases for multiple projects.
• Certified Fellow, Academy of Healthcare in management (FAHM) from Confidential - Confidential Internal
• I am a Certified PAHM (Professional, Academy for Healthcare management) from Confidential, Atlanta, USA.
• Attained “IBM Certified Deployment Professional - Rational Requisite Pro” designation from Confidential
• Insightful knowledge of business process analysis and design, domain & technology expertise with strong integration skills
• Contributed a lot in communicating directly with the Client and thereby converting the requirements into an effective business requirement and functional requirement /design
• Areas of Exposure: Business Analysis, Requirements Elicitation, Business Consulting, Project Management
• Demonstrated capacities in written and verbal communication, creative flair, that has helped me run me in good stead in targeting information for specific clients with added focus
• Excellent in Business analysis, planning, scheduling methods, and BA tools
• Strong communication skills and customer management skills
• Proficient in Healthcare domain through HC certifications and working experience with US healthcare clients
• Strong understanding and hands on experience of the Agile & Waterfall models in creating numerous User Stories using tools such as Rally & Versionone for Agile Development and Optimal Trace and Confidential tools for Waterfall Model.
• Thorough understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing
• Strong communication skills and coordination between stakeholders
• Successfully lead complex projects with stringent timelines
• Has a good ability to maintain and build client relationships
• Instrumental in conducting trainings and knowledge sharing sessions for the new team members.
• Lead the innovation and thought leadership team for developing storyboard kind of training material which aims at explanation of process to reduce the turnaround time in on boarding process.
• Iterative S/W development life cycle methodology
• Requirements definition, functional specifications and gap analysis.
• Implementing projects, end to end testing and user acceptance testing.
• MS Project, MS excel, MS Word, MS PowerPoint, and Microsoft Visio
• Database and related tools: DB2
• File Management and related tools: VSAM, File-Aid and File Manager.

SKILLS:

• Business Analysis with strong exposure to Waterfall, Agile and PTY models
• Project Management
• Windows family
• The Waterfall Model, Agile Developmental Model, Prototyping Model. used are Version one, IBM Utilities, Rally, File Manager, File Master Plus

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

Onsite Business Analyst

Responsibilities:

• Interfaced with business users to write User Stories for the Agile model by being a core part of the Scrum team, gather requirements, prepare and update Business Requirements document for the waterfall model.
• Participating in daily meetings with Product Owners, Wireframe teams and Scrum Masters to facilitate the quick development of designs and deploy.
• Preparing mockups and providing application process flow walkthrough to business and development team to get signoff
• Updating PPM tool with the progress of the requirement being worked upon
• Tracking defects and clarifying observations with the testing team
• Tracking the Change Requests and preparing the timelines for executing the CR’s in phased manner
• Actively involved in conducting the User Acceptance Testing before delivering each sprint to the client
• Product backlog - Analyzing the backlogs from previous sprint (if any) and preparing the timelines for the same
• Conducted periodic Software Quality Assessment meetings to come up with test metrics and gauge the progress of the testing effort

Confidential, St Louis, MO

Onsite Business Analyst / Agile Story Author

Responsibilities:

• My key responsibilities as a CSDW BA would be to interact directly with the ESI Business owner to understand the business aspect of the POD/ project and steer it by developing User stories and grooming the user stories with the business owner of the application to understand business needs and business goal with respect to any specific project.
• To be a liaison among the stakeholders in order to elicit, and communicate the User story with help if the Rally tool and additional wireframe mockups validate the same with the design team to estimate them for the immediate sprints
• Being a core part of the Scrum team as an Agile BA I have the acquired ability to quickly understand & grasp any business model of various domains and capability to interpret the understanding on the right direction that could drive it to the goal.
• Work with the Confidential leadership through various project phases of SDLC like initiation, planning, execution, monitoring, QA, Maintenance &control and closing, to ensure effective progress reporting and execution of the projects.
• Perform Requirement Analysis for system enhancements, DM creations, ETL and Migrations
• Be well verse in client communications, conduct training, and facilitate PMO’s.
• To be able to facilitate project meetings involving senior Leadership, Business/IT Stakeholders, and the Project Teams.
• Perform reviews of change requests handled by others and then to ensure that only the approved changes/enhancements are made to the project.
• Deliver documents such as Functional specification document, Business requirement document, Requirement traceability document, Detail level requirement documents.

Confidential, Irvine, CA

Onsite Business Analyst

Responsibilities:

• My primary responsibilities were to handle the overall Business Analysis using the waterfall model and part of the management team for the data migration Q1 and Q2 NIHP Projects and other Fresh start projects for the Q3 and Q4 of 2012
• Working with the OptumRx leadership through various project phases of initiation, planning, execution, monitoring & control and closing, to ensure effective progress reporting and execution of the projects.
• Requirement Analysis for enhancements, bug fixes, Incident resolution.
• Client communication
• Facilitate project meetings involving senior Leadership, Business/IT Stakeholders, and the Project Teams.
• Reviews of change requests handled by others and then to ensure that only the approved changes/enhancements are made to the project.

Confidential, Long beach, CA

Onsite Business Analyst

Responsibilities:

• Have been a core BA in the Web Portal business by creating & authoring user stories
• Gathered business requirements and converted them into User Stories using Rally, conducting requirement discussions with the Product owner and communicating the same to the design and development team through User stories to estimate and finalize it for desigh through the Scrum Masters.
• Worked on creating numerous Acceptance criteria for each of the user stories and defining them clearly the design dev team to enhance the user story to deployment.
• Participated in formulating the test plan and test cases in collaboration with the Testing team by analyzing the business goal for the various UI’s and Applications to ensure its well tested.
• Ensuring the user stories are well written to comprise the core Function of the UI, Benefit of the UI to the customer and to estimate accurately for scrum development cycles on various sprints.
• Skilled in conflict resolution, facilitating diverse learning, and building productive relationships with clients
• Analyzing the scope of Business Process Enhancement through gap analysis while comparing AS-IS process with TO-BE process and came up with transitional plan to implement the application.
• Providing on-going guidance and mentoring to 4 programmer analysts and 6 offshore team members
• Conducting knowledge transition sessions and maintaining knowledge repository on the domains and the processes.

Confidential

Offshore Business Analyst

Responsibilities:

• As a Business Analyst for Sales Rating and quoting domain (SRQ), my primary responsibility is to gather the requirements from the stakeholders and converting them into IT needs.
• Handled projects related to HCR i.e. Adding new preventive care service benefits to Confidential members which impacts applications and systems such as AQC ( Confidential Quoting Centre), QRS (Quoting and Rating system), E Proposal, PBOR (product Book of records)
• Playing crucial role in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems related to SRQ domain.
• Have used Requisite Pro for tracing the detailed functional requirements to the high level business needs.
• Have gained fair amount of knowledge on cross domains such as Claims.
• Have gained good understanding on the APLC ( Confidential Project Life Cycle) and assisting the respective teams for implementation of the requirements.

Confidential

Offshore Business Analyst

Responsibilities:

• Confidential are Confidential 's enterprise-wide software solution for health plan administration.
• Worked on cross domains such as Enrollment, Claims, SIT.
• The Business needs were to be analyzed from both functional as well as technical perspective i.e. the System perspective and thereby updating the design documents such as Functional, Letter and Report design documents called the (FDD, LDD & RDD).
• Was Involved in Enrollment Project for small and large group enrollment point of view and ensuring the systems capability to maintain the Member data and ensure smooth enrollment with proper authentications and validations from Confidential System perspective.
• Prepared end-end business process diagram for Enrollment & Claims from the Confidential perspective and received appreciations and recognitions.

Confidential

Business Analyst

Responsibilities:

Client Orientation & Requirements Management:

• Analyzing customer requirements and developing strategic plans for business growth for client as well as liaison between the business side of an enterprise and the providers of services to the enterprise
• Analyzing business needs of client and help identify business problems and opportunities in terms of requirements and recommend solutions that enable the organization to achieve its goals
• Assisting internal business partners and technical teams to define and refine business strategy and supporting operational processes
• Conducting GAP analysis as well as completing document analysis, requirements workshops, etc.
• Studying business process descriptions, use cases, scenarios, event lists, competitive products, task and workflow analysis, and/or viewpoints
• Mapping business requirements for process enhancements and translating them into functional specifications
• Scoping & Documentation:
• Business Analysis, Business case modeling, requirements engineering & management
• Requirements documentation such as Business Requirements Document (BRD), Functional Specification Document (FSD), Impact Analysis (IA), Functional test case preparation and execution (TCD).
• Conceptualized and developed the business rules for capturing the functional working of the system.
• Methods and Tools used include the following - Use Case diagrams UCD, ERD, DFD, Workflow and Activity diagrams using Microsoft Visio and UML tool i.e. Optimal Trace..
• Analyzed & prepared functional requirement specification documents. Clarified, managed the Gap between the Customer & the Team, facilitated and implemented the business application through various phases thereby ensuring the product is according to the customer’s requirement.
• Analyzed business Requirements Document and Functional Design Document to formulate the test plan and Test Cases in collaboration with the Testing team.
• Involve as a part of testing team in Performing End to end testing for the above module
• Prepared request for information documents (RFI) to the Suppliers like RFP, RFA in a standard Confidential template to collect information about the capabilities of various Vendors/suppliers like Mobile phone manufacturers, PC manufacturers, Software providers which were a core part of our Project.
• Analyzed possible solution options and provided recommendation, Presented the ideas to stakeholders at various stages which in turn improved the Business process effectively & efficiently.
• Interacted with the Developers & explained the process flow and functional requirements.
• Reviewing of Test Cases and performing the UAT to the best of Customers satisfaction.
• Met with all developers and project stakeholders to lead a kickoff meeting. Defined and introduced the project, team members' roles, and key deliverables. Map out & discuss the timelines, milestones, communication processes, question and answer session etc.
• Led/facilitated multidisciplinary team of up to 6 to 12 developers, 4 testers when I was provided situational leadership during crisis.
• New Process Identification & Process enhancement:
• Took the responsibility of identifying new process, finding out gaps in existing process, arranging & personally conducting training modules for existing/new process development and implementation.
• In this aspect I took the coordination, management of all activities throughout the organization.
• Post-Launch Review & New version requirements gathering:
• Held post-launch review meetings to revisit project strengths and liabilities, and to build out better processes/new enhancements for future projects/version deliverables.
• Project Execution
• Conceptualizing project execution plans after discussion with clients, gathering requirement and preparing functional requirement and specifications and system requirement specifications
• Documenting the product's vision & projects’ scope and maintaining coordination with stakeholders, user classes and leaders to ensure comprehensive requirements capture
• Authoring requirements specifications according to standard templates & tools, using natural language simply, clearly, unambiguously, and concisely
• Ensuring that work products derived from requirements specifications are interpreted correctly and liaising with technical team to resolve issues and ensure application conforms to requirements
• Managing requirements traceability information and tracking requirements status throughout the project.