EXPERIENCE SUMMARY:

Highly - experienced, results-driven information systems professional with a demonstrated ability to successfully lead business and technical initiatives. Exceptional interpersonal, presentation, and communication skills.

SKILLS INVENTORY:

• Actively participated in all stages of the Software Development Life Cycle using Agile Project Management, Root-cause analysis, System Approach methodologies, Data Warehouse Structure
• IIBA Business Analysis Body of Knowledge
• Define Project Scope, Budget, and Effort estimates
• Strong Problem-solving and Trouble-shooting capabilities
• Project Co-ordination and Monitoring with other teams

TECHNICAL SKILLS:

TOOLS: Oracle, COBOL, CICS, DB2, Access, Confidential, VB, XML, HTML, JAVA.

SOFTWARE: MVS/ESA, DOS/VSE, Windows (Visio, Power Point, Excel, Word), TSO/ISPF, VSAM.

HARDWARE: IBM 3090, 4381, 3081 systems, IBM PC, UNIX, Linux.

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Sr. Business Analyst

Confidential

Responsibilities:

• Responsible for all phases of the project, from planning through implementation. Develop Business Requirements documents and coordinate implementation with vendors. Monitor tasks to ensure timely installations of expected deliverables.
• Lead technology initiatives, identify issues prior to installation. Follow Agile methodology and existing procedures for new enhancements, conversions, issue resolutions, etc.
• Coach new team members on existing applications, requirements gathering, and creating Business Requirements documents.
• Establish relationships with business partners, understand business need, gather requirements, propose, and implement new solutions.
• Create Project Requirements documentation, Traceability Matrix documents, mockups, wire frames, data process flow charts, use cases, user stories.
• Schedule and run weekly status meetings with IT, Vendors, and Business Requirements team’s

Business Analyst/ Desktop Integration Analyst

Confidential

Responsibilities:

• Responsible for all phases of the project, from planning through implementation phases. Monitor needed tasks to ensure timely installations of expected deliverables. Lead technology initiatives, identify issues prior to installation.
• Create system documentation, operating procedures, test scripts, and acceptance test plans.
• Present new ideas for improvements of current business processes and currently used technology in the Call Center.
• Document changes to functional and business specifications, for assigned technology initiatives.
• Establish relationships with Confidential, understand business need, gather requirements, propose, and implement new solutions.
• Responsible for design, development, and testing of Call Routing application changes using Confidential .
• Provide support for Confidential ( Confidential ), Total Customer Service (Mainframe and VB application), and VRU (JAVA) applications. Act as the authoritative source for information regarding these applications. Work with technical team in problem resolution and communicate status to Call Center areas.
• Responsible for the development of enhancements and support of the existing Call Center Application systems TCS and SRTS. Design, develop, and implement new batch and online solutions to the Total Customer Service System (TCS) and Service Request Tracking System (SRTS). .

Senior Systems Analyst

Confidential

Responsibilities:

• Responsible for the design and effort estimate, for enhancements to TOPPS medical system.
• Responsible for changes to the existing Accounts Receivable application process for producing Final Notice letters and Termination Letters to customers with an outstanding balance.
• Responsible for adding fields to DB2 tables for all RX Claims in the Drug system. Developed conversion program to populate new fields from January 2007 until present. Make changes to dclgens, copybooks, programs, JCL, procs, and etc., to make sure that data is passed with increased length.
• Responsible for the development of enhancements and support of the existing Call Center Application systems (TCS, SRTS, KRTS). Design, develop, and implement new batch and online solutions to the Total Customer Service System (TCS) and Service Request Tracking System (SRTS).
• Work with business analysts to define and document business requirements, design and implement needed modifications.
• Developed documentation and testing procedures for Emergency Recovery planning.
• Provided effort estimates for the client proposed changes.

Tools: COBOL, CICS, DB2, VB6. Software: IBM 3090 MVS/XA, Windows.

Senior Programmer Analyst

Confidential

Responsibilities:

• Responsible for the analysis of the current processes.
• Design, develop, and implement new batch and online solutions to the existing Combat Related Special Compensation ( Confidential ) and Payroll systems.
• Worked with business analysts to define and document business requirements, design and implement needed system changes.
• Develop Unit Test Plans and possible test cases for QA team.
• Create proposals for the initiation of the new development projects, enhancement projects, and existing process improvement projects.
• Worked with system users to define and document existing system problems. Analyze current system and provide effort estimates for the needed changes.

Tools: COBOL, CICS, DB2. Software: Windows, IBM 3090 MVS/XA.

Technologist/ Business Development Coordinator

Confidential

Responsibilities:

• Develop and maintain project plans from initial stages of the project thru implementation. Ensure projects are on-target. Perform follow-up on projects after implementation.
• Identified and evaluated new product requirements and current product upgrades/modifications based on inputs from customer contacts and industry technical specifications.
• Develop test scripts and problem/ issue log.
• Analyze required deliverables and insure they are incorporated in the system.
• Act as a liaison between the projects team, business unit and Information Technology Group on System related projects and requests.

Tools: Access, COBOL, And C. Software: Windows, IBM 3090 MVS/XA, UNIX.

Senior Systems Analyst

Confidential

Responsibilities:

• Responsible for analysis, design, development, implementation, and support of the new functionality and
• MQSeries call routing within DCRIS system, to the Business Ware and Mirror (Oracle Database).
• Work with Port and the database teams to coordinate testing and timely implementation.

Tools: COBOL, CICS, IDMS, MQSeries. Software: IBM 3090 MVS/XA.

Senior Programmer Analyst

Confidential

Responsibilities:

• Responsible for planning and project management of a Project Information Tracking System development and E-commerce Kiosk application development.
• Provide planning and budget estimates, monitor and report on resource availability, define required deliverables for all phases of the project life cycle.
• Define standardsprocedures, and processes for quality, timely, and problem free implementations.
• Responsible for completing analysis, design, development, and implementation phases of the projects.
• Conduct training sessions for the end users. Tools: Access, COBOL, CICS, DB2. Software: IBM 3090 MVS/XA, Windows.
• Provided hands-on training for Windows 98/ 2000/ NT, Microsoft Project, Access, Visual Basic, Crystal Reports, Power Point, Excel, Word, and etc.

Project Lead, Senior Systems Analyst, Senior Programmer Analyst

Confidential

Responsibilities:

• For Brokerage Department systems, developed Emergency Recovery plans and testing procedures.
• Worked as a Project Lead in conversion of Confidential Services Request initiation process, from Confidential to ASIM project.
• Responsibility included Data/Process modeling analysis, effort estimate, user requirement analysis, design and development phases of the project. Conducted meetings and training sessions with clients.
• Worked as a Senior Systems Analyst in the PMR ( Project Management Reporting - Confidential Services Book of Business) system.
• Added additional enhancements to the software and provided production support.
• Worked as a Project Lead for conversion of Confidential Services Request initiation process, from Confidential to ASIM.
• For Multitrack integration project, modified on-line and batch system to include new integrated data structure.
• Volunteered and developed several IQ procedures to extract data from Summit software, which provided reporting flexibility for clients.

Tools: COBOL, CICS, DB2, IDMS, DYL280, SAS, FileAid, VSAM, Access. Software: IBM 3090 MVS/XA, Windows.

Senior Programmer Analyst

Confidential

Responsibilities:

• Worked as a Senior Programmer Analyst/ Project Lead and was responsible for Transaction Report Analysis, Credit Policy Reports Analysis, and CMS Rel 5.3 projects.
• Consistently prevented problems and provided quality service to the clients.
• Worked with clients to identify requirements to automate Credit Policy department reporting procedures.
• Prepared project plans, and task effort estimates. Successfully completed analysis, design, and development to Transaction, Credit Policy Reports.
• Successfully and with no post audit issues, completed analysis, design, development, and implementation of CMS Rel. 5.3/5.2.2.

Tools: COBOL, CICS, VSAM, DYL280, FileAid. Software: IBM 3090 MVS/XA.