We provide IT Staff Augmentation Services!

Analyst Resume

SUMMARY:

Seeking an opportunity as an Analyst to utilize my skills and experience. I am detailed - oriented professional with strong technical skills and the ability to learn concepts quickly with excellent research, time management and problem solving skills.

Skills Summary

  • MS Visio/Project/PowerPoint/Access/Word
  • MS Excel- Vlookups, Macros, Pivot Tables
  • Result Driven & Detail oriented
  • Requirement Elicitation and Analysis
  • Knowledge of SQL
  • Strong verbal and personal communication skills
  • Agile/Waterfall Methodology
  • User Stories/Test Cases
  • Self Starter, Team Player and Leader
  • Excellent troubleshooting and analytical skills
  • Requirements Documentation/Tracking
  • Strong Troubleshooting and analytical skills

PROFESSIONAL EXPERIENCE:

Confidential

Analyst

Responsibilities:

  • Identified, audited and processed maintenance transactions
  • Worked with various teams to gather requirements, ensure requirements are clearly documented and approved by relevant parties
  • Resolved client's questions towards products and services
  • Researched and analyzed financial information and issues
  • Assisted Project Managers with new client onboarding to Confidential systems
  • Assisted in preparing client invoices in accordance with billing plan and contracts.

Confidential

Analyst

Responsibilities:

  • Identified and resolved merchant inquiries regarding their accounts, including downloading and building files for merchant processing using systems & tools such as Excel
  • Investigated, validated and resolved billing and funding requests received from internal/external customers utilizing appropriate online applications & resources
  • Made recommendations to improve, enhance or streamline the quality of policies, processes, and procedures for gathering data
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Used available systems and resources to review and interpret merchant data

Confidential

Consultant

Responsibilities:

  • Helped increase location sales numbers and overall percentages with effective training of other consultant
  • Effectively communicated monthly performance and key business drivers to senior management
  • Trained new recruits - speeding profitability
  • Developed Excellence in Sales training course
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Prevented store losses using awareness, attention to detail and integrity
  • Maximized sales and profits through effective teamwork and positive communication
  • Organized weekly sales reports for the sales department to track product success

Hire Now