Analyst Resume

SUMMARY:

Seeking an opportunity as an Analyst to utilize my skills and experience. I am detailed - oriented professional with strong technical skills and the ability to learn concepts quickly with excellent research, time management and problem solving skills.

Skills Summary

MS Visio/Project/PowerPoint/Access/Word
MS Excel- Vlookups, Macros, Pivot Tables
Result Driven & Detail oriented
Requirement Elicitation and Analysis
Knowledge of SQL
Strong verbal and personal communication skills
Agile/Waterfall Methodology
User Stories/Test Cases
Self Starter, Team Player and Leader
Excellent troubleshooting and analytical skills
Requirements Documentation/Tracking
Strong Troubleshooting and analytical skills

PROFESSIONAL EXPERIENCE:

Confidential

Analyst

Responsibilities:

Identified, audited and processed maintenance transactions
Worked with various teams to gather requirements, ensure requirements are clearly documented and approved by relevant parties
Resolved client's questions towards products and services
Researched and analyzed financial information and issues
Assisted Project Managers with new client onboarding to Confidential systems
Assisted in preparing client invoices in accordance with billing plan and contracts.

Confidential

Analyst

Responsibilities:

Identified and resolved merchant inquiries regarding their accounts, including downloading and building files for merchant processing using systems & tools such as Excel
Investigated, validated and resolved billing and funding requests received from internal/external customers utilizing appropriate online applications & resources
Made recommendations to improve, enhance or streamline the quality of policies, processes, and procedures for gathering data
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
Guaranteed positive customer experiences and resolved all customer complaints
Used available systems and resources to review and interpret merchant data

Confidential

Consultant

Responsibilities:

Helped increase location sales numbers and overall percentages with effective training of other consultant
Effectively communicated monthly performance and key business drivers to senior management
Trained new recruits - speeding profitability
Developed Excellence in Sales training course
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
Prevented store losses using awareness, attention to detail and integrity
Maximized sales and profits through effective teamwork and positive communication
Organized weekly sales reports for the sales department to track product success

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