PROFESSIONAL EXPERIENCES

Confidential

Engineer - Software Compliance Lead

Responsibilities:

• Facilitate the business needs for ongoing technical suppor t and upgr ade pr otection on selected pr oducts
• Micr osoft & Adobe) by ensur ing that maintenance, suppor t and upgr ade pr otection r enewals ar e managed or handled in advance.
• Collect infor mation for budgeting, softwar e compliance & inventor y, contr act summar ies, and cost compar isons.
• Enter and maintain infor mation in a database for mat to addr ess budgeting, softwar e compliance & inventor y, contr acts, and cost.
• Assist in the development of r epor ting documentation to addr ess management r equir ements to obtain infor mation.
• Utilize Service Now, Tableau, and Flexera to obtain Microsoft Product information concerning licensing requirements
• Received information from Microsoft SCCM to obtain data for reporting licensing requirements
• Created weekly reporting documentation for Microsoft licensing data using Excel

Confidential - Cary, NC

IT Asset Manager/IT Auditor

Responsibilities:

• Currently managing the development of the Confidential ServiceNow CMDB
• Point of Contact for all internal employees and vendors for all configuration items being added, updated, and removed from the CMDB and Confidential Data Centers worldwide through Change Management and Task Orders
• Responsible for shipping and receiving IT networking equipment from Confidential Data Centers
• Responsible for approvals of various IT projects within the Data Centers such as installations and decommissioned of IT equipment
• Responsible for software licenses contracts and management during lifecycle of the asset
• Part of management to determine software renewal and whether to retain assets that were leased
• Responsible for maintaining various reports and data for asset purchases
• Generated various reports from Service Now CMDB and SolarWinds software
• Performed IT audits at various Confidential Data Centers in 2017 using ITGC audit guidelines
• Created flow charts from user stories to establish initial asset management processes using Agile methodology
• Performed network analysis to verify status of IT assets in the Data Centers
• Developing asset management, risk, and software management policies to be enforced throughout the Confidential IT group using PCI and SOX guidelines
• Responsible for all Change Management activities pertaining to asset management in the CMDB
• Developed asset management processes and procedures using ISO270001 guidelines
• Risk management analysis for processes, internal controls, access controls, and IT asset management implementation
• Developed identity and access management processes and procedures for the Confidential CMDB
• Working on Confidential and ServiceNow Certifications

Confidential - Durham, NC.

Asset and Configuration Manager

Responsibilities:

• Worked directly with the VA client and stakeholders to procure, upload, and track $25M+ worth of assets for Confidential
• Analyzed and created business processes for RTLS program using Agile methodologies and user experience during site assessments and implementations
• Managed all shipments pertaining to the RTLS program to each site
• Point of Contact responsible for communication between the VA client and our HPE Program Management team to identify, define, interpret and clarify scope of problems or issues in terms of business and/or system requirements and processes
• Completed asset management documentation within required federal timeline to ensure vendors were paid
• Completed procedures and internal control policies following PCI and SOX guidelines
• Completed ITGC audits using HPE and Confidential standards
• Facilitated meetings and contract negotiations between vendors and VA client
• Managed business relationships between vendor, IT, and business groups
• Risk management analysis for processes, internal controls, and IT asset management implementation
• Performed software audits
• Participated in HPE’s Spartan Training program to become a Scrum Master
• Managed deliveries and storage of assets at the Durham VA site
• Managed each By Light Site Manager to make sure asset delivery was processed correctly
• Collaborated with VA IT team to configure software and networking solutions for assets obtained for RTLS program using SDLC methodologies
• Created delivery reports and spreadsheets for assets using Microsoft Excel and Adobe
• Uploaded asset information into Salesforce asset management system
• Post completed documents using SharePoint
• Responsible for completing configuration of RTLS equipment for each site such as imaging and integrating equipment to the VA network
• Global Configuration Management Technical Council member who is responsible for creating, modifying, or deleting technical documents pertaining to HPE Configuration Management procedures and audit guidelines in an Agile environment
• Also a member of the MHVA Staffing & On-boarding call team who created processes and procedures for the hiring process for new and existing jobs on various HPE projects

Confidential, NC

Business Analyst

Responsibilities:

• Assisted with the RFID Implementations for 24 sites, representing 420,000 sq. ft., across multiple US campuses
• Assumed the Project Manager role for last three deployments and site upgrades, as well as audits in Richardson, TX last quarter using MS Project software
• Led the Fixed Assets training programs for all sites in RTP, as well as Boxboro, MA, and Richardson, TX
• Member of the project management team who created the Confidential Asset Management Systems tracking software based from several pre-production user experience group meetings and testing of existing asset management software in an Agile software development environment and SDLC methodologies
• Created user stories from meetings with end users to create Confidential Asset Management System
• Utilized use cases to establish initial processes and procedures for implementation of auditing requirements
• Created software testing procedures to test the software in a pre-production environment
• Wrote test scripts for asset management application on the pc and mobile devices
• Partnered with stakeholders including lab/data center teams, WPR, and RFID Global Solutions to define and document repeatable processes for site implementations.
• Performed internal program audits after site deployments, as well as corporate-level Finance and ITGCaudits per quarter in RTP
• Achieved > 99% compliance for auditing $71.9M of assets purchased in the US for the RTP campus
• Achieved or exceeded each audit goal of >95% globally per quarter
• Provided continuous RFID and asset management support for our various stakeholders across the US such as training new hires, advising on workflow for asset management to fit their needs but remaining in SOX compliance, and investigating any technical issues they were not able to resolve
• Created spreadsheets and reports from data provided by Visitrac, AMS, and various other Confidential applications using Microsoft Excel
• Created training tools and documents using Microsoft PowerPoint from data obtained from different Confidential and external applications
• Knowledge of Fixed Assets accounting
• Created processes and internal controls pertaining to PCI and SOX guidelines
• Risk management analysis on processes, internal controls, and IT asset management implementation
• Performed financial accounting audits for Fixed Assets
• Conducted numerous training sessions on the Fixed Assets Lifecycle Initiative to various Confidential end users and upper level management either onsite or remotely to other Confidential sites
• Also conducted various presentations to end users and upper level management using the reports created from the data given either onsite or remotely to other Confidential sites
• Performed reporting, reconciliations, and ad hoc analysis as needed
• The Point of Contact for RFID Global and WPR for RFID installed equipment here in RTP, as well as being informed of any construction projects that would affect their equipment
• Managed the business relationships between the IT and business groups
• Assisted the SOX group in their asset verification audits each quarter
• Assisted the GRC team in 2012 with Finance audits traveling to Boxboro and Richardson
• Provided technical support for RFID equipment deployed and installed across RTP, Boxboro, and Richardson sites
• Performed Layer 1 Network installations for various projects, such as installation of the RTP1 Data Center, switch and server upgrades to Data Centers in RTP5 and RTP7
• Installed RFID equipment in various locations across Confidential such as Texas and Massachusetts
• Troubleshoot networking issues with devices and RFID equipment in the Data Centers and other IT labs across various networking protocols

Confidential, Greenville, NC

Network Analyst

Responsibilities:

• Performing Tier 1 and Tier 2 network support using Network Incident Management ticketing queue
• Remote monitoring of Voice and Data network in a 24 hour NOC environment
• Per Incident ticket request, logging into networking equipment remotely to resolve ticket issue such as resetting ports, testing networking protocols and IP addresses, switch maintenance, using test scripts for troubleshooting alarms, working with field technicians to resolve issues such as outages, providing support for E911 alarms, trunks, T1 lines, DS3s, Voice and Data circuits

Tech Support Specialist

Confidential

Responsibilities:

• Solved numerous problems such as incorrect provisioning in the DSLAMS
• Set up modem and router configurations, as well as networks for residential and small business accounts
• Resolved operating system issues (Windows and Macintosh), TCP/IP and DNS configurations for end users to be able to access the internet
• Met monthly sales quota

Confidential, Rocky Mount, NC

Sales program

Responsibilities:

• Duties included training associates were properly trained and core certified in order to perform their job according to the Telecommunications Act of 1995
• Manager over QA personnel and training department
• Met monthly sales quota
• Performed sales training also for the Arlington, TX Aegis site