PROFESSIONAL SUMMARY

• Accounting/Business Professional with strong analytical, data management, and software skills.
• Experienced in a diverse set of contract roles in fast paced environments, demonstrating the ability to learn quickly and adapt to changes.
• Seeking a full - time analyst role in a dynamic organization with career growth potential.

KEY SKILLS

• Microsoft Excel (advanced functions), Word, PowerPoint, Outlook, CRM, Smartsheet
• Understanding of SQL Queries and Data Visualization Tools
• Experience using SAS, Salesforce, Oracle, SAP Business Objects, AMP, BI, and QlikView
• Strong Data Analysis, Project Management, and Communication Skills
• Individual and Small Business Taxes

WORK HISTORY

Confidential

Consultant

• Prepare/Complete Individual and Small Business Tax Returns
• Created and Maintained Invoices.
• Working with Clients to Minimize Tax Liability
• Monitoring Emails, Scanning of Documents, Filing/Maintaining Clients Records.
• Educating Clients on Current Tax Laws and Regulations.

Confidential

Asset Manager

Responsibilities:

• Responsible for Data Management of customers assets globally and documenting processes using Smartsheets.
• Analyzing data to provide a single source of truth regarding customer install base.
• Data preparation, data quality, tracking/reporting and regular communication with the customer before passing to the quoting teams.
• Proactively and regularly run reports related to customer’s install base using various databases and exporting to excel (uncovered equipment, contract summary, shipment history, technology refresh) utilizing tools such as 360/TV, Business Objects, Daily Bookings File, Shipping reports and other Ad Hoc requests.
• Support of Service Sales and Service Delivery requirements, including presenting reports at Quarterly Business Reviews.
• Track and monitor status of key metrics, including process metrics, MACD’s and total size of the network GPL as appropriate or detailed in the customer TSA/Contract
• Collaborate with Service Sales to develop plans to meet agreed upon timelines and deliverables for quoting, IB reporting and MACD activities
• Proficient in the execution of MACDs Contract Management and Smart Services Total Care reporting and analysis to determine changes in the customer’s network
• Clean data removing duplicates, using vlookups to remove expired/terminated assets.

Confidential

Data Analyst

Responsibilities:

• Generate Software Licenses through the Licensing Portal for EA Collab Operations
• Responsible for managing data for ELA’s. Documenting Processes for Renewals.
• Gather information and research using 360 IB View (QlikView).
• Run Queries using BI and Extract Data into Excel.
• Complete Install Base Assessments and Document using Smartsheet
• Pulled Data from CCW and CSCC, researching, and compiling data into Excel.
• Completed Post Transactions, Phase Upgrades, and Revenue Adjustments.
• Monitor Outlook and solve customer requests for all Licensing Issues in a timely manner
• Work in a fast pace environment meeting deadlines
• Work with IT to solve any issues with system tools
• Opened cases in Sales Force to Add Products to Contracts, Terminate Sku’s and/or Contracts, Change Dates, Etc.

Confidential

Compensation Analyst/ Service Operations

Responsibilities:

• Responsible for creation of Goal Sheets for Sales Agents.
• Developed and communicated Confidential Plan and execute on GTM Strategy
• Identified any dependencies in data
• Assessed root cause goaling issues and provided appropriate resolution
• Created plan elements guide/listing and provided guidance and recommendations to analyst and sales leadership
• Completed people assignment- Migrate sales teams to SFDC.
• Includes creating requests and managing the process to ensure user profiles are created, access is granted, and team members are trained
• Deliver weekly sales forecasts for multiple sales teams to a broad spectrum of stakeholders including sales leaders, executive teams, support, product management and delivery teams sourced from SFDC (Sales Force.com).
• Lead sales teams’ weekly calls in order to advise and assist any Goaling issues and track progress using Smartsheet.
• Populated and submitted goaling workbooks using CGI
• Interface with Confidential ’s SFDC operations and IT teams

Confidential

Data Analyst/ Support Specialist

Responsibilities:

• Processed Unallocated Sales Orders that require manual sales credit assignments using multiple system tools such as Oracle,
• Business Objects, and OneCat for mass uploads
• Reviewed cases in SFDC and GCT related to Sales Crediting for Account Managers based on Confidential and provided appropriate Resolution based on Business Rules.
• Reviewed transactional data to identify anomalies to business rules, identify corrective actions, and communicate/escalate anomalies to appropriate functions to execute corrective actions through Salesforce and Global Claiming Tool
• Ran data extraction queries using Business Objects in support of business needs, utilize Excel functions such as pivot tables and vlookups
• Troubleshoot issues and errors using all system tools, opened/closed trouble tickets/cases using relevant client tools (SFDC), and identified information gaps and recommended corrective action to appropriate functions or management
• Completed data pulls, tested and validated program processes for on-going data pull and reporting needs
• Completed setup of large data sets, document and implement workflows

Confidential

Supply Chain Assistant

Responsibilities:

• Created charts and graphs using Excel
• Managed 18 Sites Globally/Expediting Orders
• Monitored emails in Outlook
• Pulled data from Mentor and Mapics, and compared Month to Month totals
• Pulled drawings from Confidential
• Reviewed invoices on hold and corrected any anomalies
• Researched vendors, price quotes, and comparisons