SUMMARY:

• Overall progressive record of 12+ years of IT experience in diversified industry sectors including Internet Technologies. Experienced as Business Systems Analyst in development, configuration, administration, designing, testing, deployment and integration with other systems.
• Business Analysis: 8+ years’ experience as Business Systems Analyst CRM - Salesforce, sales & marketing automation, requirement gathering, gap analysis, change management, data migration, Quote to cash, Sales, Marketing, Finance, Confidential, Insurance, Retail and Banking.
• Four+ years of experience as Confidential Business Analyst in Business Requirements Analysis Requirement Gathering and Gap Analysis
• Worked with SFDC Visual Force Pages, Triggers, Validation rules, sharing rules, Web services, Tabs, Custom Objects, Reports and Dashboards.
• Expertise with Confidential Sandbox and production environments, OOTB and customization .
• Experience with Confidential Data Management using Apex Data Loader.
• Gap Analysis: Strong gap analysis capabilities which involves determining, documenting and approving the variance between business requirements and current capabilities.
• Experienced in creating Picklists, Dependent Picklist, Tabs, Role based Page layouts, Validation Rules, Email Templates, Workflow Alerts and Actions, Workflow Approval, Approval Processes
• Good experience in implementing Sales Cloud, Service Cloud and custom applications in Force.com.
• JAD: 5 years of Facilitating Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts, and IT Groups
• Data Analysis: Experienced in Data Analysis involving Data Cleansing, Data Conversions, Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting
• Data Integration: 4+ years of Data Integration between various systems, sources, and databases. Experience in implementation of ETL methodology in Data Extraction, Transformation and Loading.
• Knowledge in AppExchange Applications for integrating with third party applications.
• UAT &Testing: 5+ years of Quality Assurance (QA) in reviewing Test Procedures, defining Test cases, reviewing &maintaining Test scripts, analyzing bugs, conducting User Acceptance Testing (UAT).
• Agile: Experienced in Sprint Review, Sprint Retrospective, Backlog Grooming, Sprint Kickoff
• Worked on Contract Lifecycle Management (CLM), Salesforce CPQ
• Experienced in Implementation of CA State Public Employee Retirement Systems (CalPERS)
• Experienced in Implementation of Oregon State Public Employee Retirement Systems (OPERS)
• Worked on CA State Confidential Insurance Fund - Confidential SCIF
• Administration 201 training for administrators
• Quote-to-Cash certified from Apttus

TECHNICAL SKILLS & TOOLS:

CRM, Confidential Technologies: Sales Cloud, Service Cloud, Marketing Cloud, Apex Triggers, Workflow & Approvals, Dashboards, Reports, Custom Objects, Force.com, Data loader

CRM, Salesforce CRM Tools: Change sets, Apex Force.com Data Loader, Force.com Platform (Sandbox, QA and Production), CMT- Campaign Management Tool, Visualforce/Apex

Marketing Automation tools: Adobe Campaign, Oracle Responsys - Email Marketing

Scripting Languages: JavaScript

Databases: PL/SQL, MS SQL Server

Project tools and applications: MS Project, JIRA, Confidential Agile Manager, Team Foundation Server (TFS), BRD, FRD, Confidential ALM- Quality Center, Remedy, Outlook, Data mart, Confidential, EDW - Enterprise data ware house, Yotta reporting tool, Confidential J-Clarety, ETL- Dial, MuleSoft

Version Control Tools: IBM Rational ClearCase

Protocols: HTTP, HTTPS, FTP, SOAP API

Software Applications: MS Office, Word, Excel, Power Point, MS Visio, SharePoint, Outlook, Google Sheets

Operating Systems: Windows 2000/NT/XP

Web Technologies/Tools: HTML, DHTML, XML, Java, J2EE, CSS

Project methodologies: Agile-Scrum, Waterfall

PROFESSIONAL EXPERIENCE:

Salesforce Business Systems Analyst

Confidential, Pleasanton, CA

Responsibilities:

• Worked at Confidential in Enterprise Application Integration (EAI) program providing end-to-end system integrations on EAI - enterprise integration platform for internal business operations.
• Drive UAT by designing test catalog and being responsible for getting signoffs
• Working on End to end implementation & support, UAT, integrations enhancements, Daily scrum meetings
• Worked with business stakeholders to identify the needs and resolutions
• Verification and regression testing of new and existing functionality before the a release to users
• Agile - Scrum, Workday, Splunk, Supportforce, Confluence, Google sheets, Google docs, Web Services, Middleware software - MuleSoft, GUS, Org62, Pardot

Confidential, NY

Responsibilities:

• Accomplished and delivered in all project stages and deliverables including requirements analysis, design, development and testing, data migration, integrations, user acceptance testing (UAT), deployment, data modelling, data analysis, defect & user issues resolutions, OOTB and customization, user training
• Network development CRM implementation - Data migration, Reports and Dashboards, QA testing support, UAT support, requirement gathering, analysis and design, BRD, user training documentation, Apttus-Contracts
• Supported internal user permissions, access and usability
• Created custom report types and generated report using the report types.
• Created and maintained the documentation for design, migration and integration.
• End to end project implementation & support

Confidential, San Francisco, CA

Responsibilities:

• Worked with Confidential internal customers to identify, analyze, implement, integrate and test
• Documented functional design documents, UI wireframes, use cases, scenarios and workflow
• Worked with development team to implement functional requirement and review design
• Designed test cases to cover System testing, Integration testing and Regression testing and UAT
• Worked on Scrum Agile development practices preferred but not required
• Worked on business analysis tools such as Jira, Microsoft Visio, MS Office, and Project.
• Scrum, Salesforce, PEGA, design, development, functional requirements, QA and functional testing, UAT, Confidential MetaVance benefits / claims platform, Quotation and claims processing, Customer Contact Center

Business Systems Analyst

Confidential, San Jose, CA

Responsibilities:

• Salesforce, CRM, Consumer Marketing IT, Marketing automation, Confidential, Validation rules, Approval Processes & Auto-Response Rules for automating business logic,
• Marketing Campaign implementation, Marketing workflows, Automation of Marketing Campaigns, Confidential, Confidential, integration, Lead Scoring in Adobe Campaign (profile and activity), Lead Nurture program workflows in Adobe Campaign, compiled user stories, design & development, created marketing workflows
• Designed test cases to cover System testing, Integration testing and Regression testing and UAT.
• Coordinated Sprint planning, Stand-ups/ Scrums, Sprint retrospective, Backlog reviews, Coordinated in UAT/QA, Data discovery- field definition, Data mapping, Agile, Confidential, JIRA

Business Systems Analyst

Confidential, San Francisco, CA

Responsibilities:

• Participated in requirements gathering sessions, delivered functional requirements specification.
• Collaborated with project managers, business users and vendors and defined requirements.
• Coordinated with cross-functional teams - finance IT, worked on test plan, test cases
• Worked on Quote to Cash and supported generating quotes, contracts and invoice
• Workflow rules and defined related tasks, email alerts, and field updates. Salesforce CPQ, CLM- Contract Lifecycle Management system and processes, Confidential platform, Confidential, Agile, JIRA, User stories, design, development, daily Stand-ups/ Scrums

Business Systems Analyst

Confidential, Pleasanton, CA

Responsibilities:

• Coordinated UAT with end users including coordination & user acceptance signoff
• Agile-scrum meetings, requirements gathering, User stories, defect mgmt., change mgmt.
• Documented functional and business requirements, facilitate requirements gathering.
• Coordinated with client Underwriters, managing project & enhancement requests as per priority.
• Designed test cases to cover System testing, Integration testing and Regression testing and UAT
• End to end support & UAT End-to-End-support for the state’s next generation system.
• QMS - Quote Management System & PAS - Policy Administration System, Claims and billing.
• Customer Portal - Price Now (claims and quotes)

Business Systems Analyst

Confidential, Redwood City, CA

Responsibilities:

• Adopted Agile-scrum delivery framework, conducting daily Stand-ups/ Scrums
• Worked with Product Owner, Enterprise Architects, business owners & IT Director to document.
• User stories, business requirements and cloud operations detailed requirements & design.
• JIRA for issue tracking & User stories / requirements, AMS - Confidential Cloud Services

Confidential, San Jose, CA

Business Systems Analyst

Responsibilities:

• Agile-scrum project development methodology, sprint planning, conducting daily Stand-ups/ Scrums.
• Developed project specifications including functional requirements, User Stories, acceptance criteria. Documented UAT scripts and coordinated with QA testing for test cases.
• Worked with product owner to plan & execute UAT. Participated in scrum activities using TFS - Team Foundation Server, mapping of SAP HR- Time and Expense data with the reporting requirements. Confidential SAP HR system (Time & Expense) for internal accounting tracking for Federal entities

Business Systems Analyst

Confidential, Palo Alto, CA

Responsibilities:

• Worked with business, analyzed the reporting requirements related Sales and Growth key metrics, Marketing and Competitive position and the associated data models of SFDC and other internal systems.
• Prepared and delivered functional specification documentation.
• Worked as an IT Business Analyst for ART (Account Review Template) - Account Management Portal & Sales management dashboard (Data extract process automation) of HP-ES data mart and Confidential EDW
• Successfully accomplished requirement analysis, data mapping, data definitions for various data sources (Salesforce data, Labor demand and supply, requirements gathering sessions with Business Owners
• Followed agile methodology, worked on data mapping / definition of salesforce & enterprise data mart, prepared data extract request (DERs) for data extracts from gold source / EDW into Data mart, UAT/QA handoff to business

IT Business Analyst

Confidential, Mountain view, CA

Responsibilities:

• As an IT Business Analyst facilitated collection of requirements & prepared business requirement documents (BRD) & functional specification documents (FSD)
• Delivered functional & business requirements for Sales and Marketing Operations team
• Prepared Confidential - Functional and Business technical requirements document
• Prepared UAT test cases, UAT plan, post-production validations, resolved UAT issues
• Worked on data migration activities, data mapping and validation rules
• Worked on minor enhancement change request - CR’s implementation release cycles.
• Salesforce - worked on record types, validation rules, triggers, page layouts, visual force pages
• Supported Marketing operations for reports related to marketing activities
• Prepared data mapping between Siebel to Salesfoce.com objects ( Confidential migration project)