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Business Analyst Resume

Irvine, CA

CA EAD

To leverage Over 7 years of industry experience, mainly in the finance and banking industry to attain a suitable role in Business Analysis or Project Management.

  • Thorough knowledge of Business Processes, Business Process re-engineering, Business Requirements gathering, Process Flows and related technical processes.
  • Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using Waterfall, Rational Unified Process (RUP), agile methodologies (SCRUM) Process Re-engineering in multi-tier web-based architecture.
  • Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis and ROI analysis.
  • Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using JAD, JAR and Brainstorming sessions, identify Functional, Non-Functional and Business Rules and then subsequently model them.
  • Analyzed and prepared project deliverables such as Project Charter, Business Requirement Document (BRDs) and Functional Requirement Document (FSDs).
  • Created Use Cases and Unified Modeling Languages (UML) diagram such as Activity diagrams, Class diagrams and Sequence diagrams.
  • Created and maintained Responsibility Assignment Matrix and Requirements Traceability Matrix (RTM).
  • Hands on experience using MS Visio and IBM Rational Rose to create UML diagrams such as Use case diagrams, Work Flow Diagrams/Process Flow Diagrams, Entity Relationship Diagrams and Data Flow Diagrams.
  • Used MS Project for project management and scheduling the deadlines of the project.
  • Created Test-Plans and Test Cases, execute test cases to ensure that business requirements were met correctly.
  • Hands-on experience of different QA Testing Methods including Regression Testing, Functional Testing, System Testing, Black Box Testing, UAT and Automated Test Scripts.
  • Experience in Web 2.0, B2B, B2C, E-Commerce, and GUI.
  • Designed Wireframes using WYSIWYG tools: Mockingbird, iRise, Adobe Photoshop CS3-CS4 and Dreamweaver CS3.
  • Good Knowledge of business Objects.
  • Good understanding of Data Warehousing and ETL tool.
  • Excellent Written, Communication, Documentation and Analytical Skill.
  • Highly Motivated Team Player with a CAN-Do attitude, who can work independently and in groups.
  • Willingness to learn new concepts and ability to articulate alternative solutions and reasoning behind the alternatives.

EDUCATION:

Master of Science in Software Engineering Bachelor in Computer Application

TECHNICAL SKILLS:

Requirements Gathering Tools: IBM Rational Requisite Pro, Telelogic DOORs. Modeling & Designing Tools: IBM Rational Rose, MS Visio, Enterprise Architect Configuration Management: Microsoft VSS, CVS, IBM Rational Clear Case Testing Tools: Load Runner 9.1, Quick Test Professional (QTP) 8.2-10.0 Defect Tracking:IBM Rational Clear Quest, Bugzilla, Mercury Quality Center SDLC Methods: Agile, RUP, Waterfall, Prototyping Languages: C, C++, Java, PL/SQL Software: MS Office Suite (Access, Excel, Word, Power Point, Visio), MS Project, MS Front Page, IBM Lotus Notes Application Servers: BEA WebLogic 6.1/8.1, Apache Tomcat 5.0, WebSphere Databases & BI Tools: Oracle 9i/10g/11g, SQL Server 2000/2005/2008, IBM DB2, Teradata Business Object, COGNOS, OBIEE Operating Systems: MS Windows NT/2000/XP, Red Hat LINUX, UNIX, Sun Solaris Web Technologies: Web 2.0, HTML, CSS, Java Script, XML, PHP, Adobe Photoshop, AJAX, Snagit

PROFESSIONAL EXPERINCE:

Confidential, Irvine, CA Oct 10 - Present

ROLE: Business Analyst

OPTUMRx a United Health Group business is one of the largest Pharmacy Benefit Managers in United States. It provides retail pharmacy network claims processing, mail order pharmaceuticals and specialty pharmaceuticals management in concert with its pharmacy benefit management programs. The company also provides retail network contracting, rebate contracting and management and clinical programs, such as step therapy, formulary management and disease/drug therapy management programs that assist customers in achieving a low-cost, high-quality pharmacy benefit.

Project 1: The project is on migration of Accumulators.

Project 2: The project is scaling the OPTUMRx applications to accommodate all the Medco Business.

RESPONSIBILITIES:

  • Elicited and gathered user and business requirements through open ended discussions and brainstorming.
  • Conducted JAD sessions with stakeholders.
  • Responsible for assisting the testing team to develop the test plans and test cases for the system.
  • Act as a key facilitator within an organization, acting as a bridge between the client, stakeholders, Business, IT and the solution team.
  • Collecting metrics for the scalability measurements for each application from the business and responsible for preparing the Requirement Specification Document.
  • Analyzing the Program Requirements Document (PRD) with the help of Value-Function and Quality.
  • Developed a positive working environment where all team members were encouraged to communicate in an open manner and make active contribution to help resolve conflicts, problems and business challenges.
  • Developed strong relations with existing and prospective customers and external vendors.
  • Responsible for analyzing and evaluating the criticality of issues and making decisions as to the appropriate level of escalation.
  • Involved in preparing the change request form, mitigation and risk assessment plan to handle changing requirements.
  • Collecting Input layouts for the scalability measurements for each application from the business and responsible for preparing the Requirement Specification Document.
  • Analyzing the Program Requirements Document (PRD) with the help of Value-Function and Quality.
  • Developed strong relations with existing and prospective customers and external vendors.
  • Responsible for analyzing and evaluating the criticality of issues and making decisions as to the appropriate level of escalation.

ENVIRONMENT: Oracle 11g, MS Visio, Mercury Quality Center, MS Project, MS Excel, Informatica, Cognos

Confidential, San Francisco, CA Dec 08 - Oct 10

ROLE: Business Analyst

Bank of America is a diversified banking; financial and secondary mortgage company that provides a broad range of financial operations. The project was on BofA Integrated Online Portfolio Management System. This Online Portfolio system helps the users to access all their financial accounts on one page and get real time balances for each account.

RESPONSIBILITIES:

  • Elicited and gathered user and business requirements through open ended discussions and brainstorming.
  • Performed GAP Analysis to know AS-IS and TO-BE position of project before preparation of functional specifications.
  • Involved in capturing functional and non-functional requirements.
  • Conducted JAD sessions with stakeholders.
  • Created Requirement Traceability Matrix.
  • Created functional Specification Document.
  • Analyzed business requirements and converted them into Use Cases and Activity diagram.
  • Assisted the Project Manager in managing project resources and project timeline using MS Project and MS Excel.
  • Executed test scenario and test script.
  • Established a business Analysis methodology around the RUP (Rational Unified Process).
  • Responsible for assisting technical team about the processes and user interaction of the system.
  • Responsible for assisting the testing team to develop the test plans and test cases for the system.
  • Created wire frames and prototypes for banking screens.
  • Performed Functional testing using QTP.
  • Created SQL queries to pull out data from the database.

ENVIRONMENT: Oracle 10g, Rational Rose, Mercury Quality Center, MS Project, MS Excel.

Confidential, San Francisco, CA June 07 Dec 08

ROLE: Sr. Business Analyst

Union Bank is a full service commercial bank providing an array of financial services to individuals, small businesses, middle market companies and major corporations. The Project focused on improving the Union bank mobile application that allows the customers to easily access their accounts through a smart phone by adding features like view account balance, move money to your other Union Bank accounts, find nearby Union Bank offices and ATMs, pay bills.

RESPONSIBILITIES:

  • Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SMEs).
  • Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows and activities.
  • Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
  • Served as liaison between the functional and technical team.
  • Gathered the functional and business requirements by conducting JAD sessions.
  • Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio.
  • Facilitated meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
  • Designed and implemented basic SQL queries.
  • Supervised the User Acceptance Testing (UAT) to test the usability of the application.
  • Maintained weekly status reports using MS Project.

ENVIRONMENT: J2EM, XML, SQL Server 2005, HTML, RUP, MS Project, MS Office Suite, Dreamweaver

Confidential, San Francisco, CA Dec 05 June 07

ROLE: Business Analyst

The Gap, Inc. is an American clothing and accessories retailer based in San Francisco, California. The purpose of the project was single checkout. Customers can shop from Banana Republic, Old Navy, and Piperlime, as well as Gap itself, and checkout at the same time on the GAP e-commerce web site to make it the premier e-commerce portal on the web.

RESPONSIBILITIES:

  • Acted as a bridge between business teams, technical teams and user representatives; Gathered business and system requirements, both functional and non-functional after conducting extensive user interviews with stakeholders and end users.
  • Assigned to use MOSS 2007 as a content management and records management tool throughout the project.
  • Conducted GAP Analysis of current state (As-Is) and proposed state (TO-Be) situations and represented them on MS Visio.
  • Worked in an AGILE/SCRUM environment which posed initiating several JAD Sessions and active interaction with business and technical teams. Activity, State and Class.
  • Created detailed Product Backlog Documents (containing User Stories),
  • Documented the AS-IS and TO-BE processes.
  • Conducted Sprint planning meetings before the initiation of every sprint to select the user stories for the new sprint backlog and Sprint Review meetings to show what has been accomplished during each sprint.
  • Created Test Plan and Test Cases and reported defects using Quality Center.
  • Conducted and participated in daily stand-up meetings or Daily Scrum.
  • Worked with WYSIWYG tools such as Dreamweaver, Adobe Photoshop.
  • Closely interacted with designers and software developers to help them understand application functionality and navigational flow, by creating MS PowerPoint presentations and Wireframes.
  • Participated in testing by conducting User Acceptance Testing (UAT).

ENVIRONMENT: MS PowerPoint, Requisite Pro, MS Visio, Quality Center, Load Runner, Adobe Photoshop, MS Excel, MS Access, Oracle, UML, Java

Confidential, Menomonee Falls, WI June 04 Dec 05

ROLE: Business Analyst

Kohls Corporation is one of the biggest retail companies in US. Kohl's stores and its ecommerce site Kohls.com feature nationally recognized brand-name merchandise, exclusive labels, and private-branded goods. The purpose of the project was to redesign its ecommerce site Kohls.com with new features and a clean navigation of the site.

RESPONSIBILITIES:

  • Actively participated in defining scope of project, gathering business requirements, and documenting them.
  • Performed GAP analysis to identify the discrepancy between what is and what should be in the system and then developing a strategy to close the gap i.e. multiple sign ons vs. single sign on.
  • Created Use Case Diagrams and Activity Diagrams using MS Visio.
  • Authored and monitored progress reports which were submitted to the PM on a weekly basis.
  • Monitored client expectations through client involvement and communication throughout the lifecycle of the project; educated clients and stakeholders on the benefits and risks associated with the project.
  • Collaborated with QA team in User Acceptance and Black Box testing.
  • Organized Joint Application Developments (JAD) with end-user/clients/stake holders and the IT group to gather requirements in order to re-engineer the existing process.
  • Prepared the Functional Specifications document based on the understanding of the required functionalities - entirely re-engineering the existing process to make it more effective and efficient.
  • Used web Analytics to analyze the online trends as to which pages are frequently visited and which pages are in the low demand. Tracked the ROI and user statistics.
  • Worked with the Sales and Finance teams to gather high level business objectives.
  • Created mock ups and wireframes to help facilitate the conversion of business needs into technical requirements.

ENVIRONMENT: MS PowerPoint, MS Visio, Adobe Photoshop, MS Excel, MS Access, Quality Center, Oracle, UML, Java

Reference Available upon Request

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