Objective: Seeking a challenging permanent position that effectively utilizes my background, skills, education and experience to the maximum potential.

Profile Summary: An experienced Business Systems Analyst/Enterprise Business/Process Architect/Project Lead/ Manager with ability to manage a sizeable team in a matrixed and high-profile customer facing environment supporting effectively and efficiently organization’s operational needs and strategic initiatives. Hands-on working knowledge of Business Process Re-Engineering (BPR) & Business Process Management/Modeling (BPM) Process Mapping; Analyzing and developing System Workflow; Data Mapping; System Integration; Assisting in Road Mapping SOA; Assessing & Documenting ‘As Is’ Business Process Capabilities; Documenting ‘To Be’ Business Processes; Gathering & Analyzing Business/System Requirements; Analyzing Data; Developing Functional Design Specs; QA/QC Testing: System, Integration, Regression/End to End Performance & UAT; Managing Change Control: Processes, Procedures & Standards and leading Implementation of SDLC using Software Development Methodology and Project Management applying PMI methodology & various requirement gathering, designing and data modeling tools in Web Portal and legacy systems environment.
Specific industry knowledge: Fed Govt., State Govt. Medicaid – MMIS/CMS Regulations/Architecture, Healthcare – Payer, Provider & Institutional, Healthcare Management, Healthcare Billing, EMR System, Laboratory Info Management System, Clinical Trials, Retail & Telecommunications.

Key Qualifications: Excellent interpersonal communications, documentation, strong business acumen, time management and presentation skills along with strong analytical and problem-solving capabilities as well as a high degree of initiative and the ability to work in a team and matrixed environment. Possessing aptitude to learn new products and technologies and able to think lucidly.

Professional Certification:
Certified Project Manager, CPM
Master’s Certificate In Project Management, MCPM (PMI, PMBOK)
George Washington University, Washington, DC - 2010

Education:
Master of Management Information Systems
Bachelor of Science in Computer Information Systems
Received Dean’s Honor Roll

Experience with the Tools/Processes, Frameworks, Platforms and Methodologies listed below:
Unified Modeling Language (UML), User Interface Specification (UIS) using Wire Framing, SQL – Query, XML, Data Modeling (ERD), Business Object Modeling, Rational Requisite Pro (ReqPro), Rational Unified Process (RUP), Data Flow Diagram (DFD), Requirements Traceability Matrix (RTM), Capabilities Maturity Model Integration (CMMI) – Process Methodology, Project Management Methodology (PMI), Business Process Management & Modeling using BPMN & Six Sigma – SIPOC, DMAIC & RACI, Enterprise Architecture – Zachman, TOGAF, FEAF & DODAF, Software Development Methodology (SDM), Agile Scrum, Web sphere, SOA (Service Oriented Architecture), Enterprise Architecture, MS Project 2003, Software Development Life Cycle (SDLC), SharePoint, change management process & methodology, Object Oriented Analysis & Design (OOAD), PVCS Defect Tracker, REMEDY, TOAD, JAD, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Outlook, ADM (Accenture Delivery Methodology), RICE (Reports, Interfaces, Conversions, and Extensions) and HP Quality Center.

Professional Experience:

04/2008 – Present, Confidential, Information Technology - Richmond, Virginia - Working on Re-engineering Project of Core Laboratory Information System (LIS) that encompasses Clinical Trial & Clinical Pathology and associated Sub-Systems, such as EMR/EHR.

Sr. Business Systems Analyst
I helped implementing the project management processes and methodology in the IT department for IT projects and created required deliverable artifacts/templates. My primary responsibilities include conducting needs analysis and documenting solutions for system enhancements, new functionality and new integrations for LIMS Web Portal on going basis as well as leading a team of 6 people. Gathered business requirements and created functional/technical specs for in-house Billing and EMR Systems. Serving as the key liaison between business users and Technical Teams performing the followings:

Business Systems Analysis & Design: Analyze existing software for incorporation of desired enhancements performing detailed reviews and analysis of program changes, new equipment, new technology and other factors and trends impacting existing systems in order to facilitate the development and conformance of system modifications.
Conduct requirements gathering sessions in the form of JAD or small users meetings. Work with business units to understand their needs and analyze the ‘As-Is’ business process workflow and propose technology solutions to improve process efficiencies by creating ‘To-Be’ business process workflow.
Develop and manage business/functional and technical requirements documents using Requirements Traceability Matrix (RTM), create Functional/Technical specifications and develop Conceptual Design document that encompasses Use Cases, UI Specs, Data Flow Diagram, Data Elements Grid and Report Specs, etc. and work with the development team to design technical solutions.
Analyze and map data for conversion. Ensure that all federally regulated policies are implemented and enforced.

Enterprise Architecture: Provide project management oversight (initiation to implementation) to enterprise architectural undertakings. Work with Application Development and Infrastructure teams to identify, research, discuss, design, and implement key enterprise architecture standards. On an on going basis, communicate with business stakeholders to gather enterprise architecture requirements and visions for the future state of the Enterprise Architecture needed in order to satisfy the organization’s business strategy and target operating model.
Created enterprise architecture blueprint document depicting the current Process - Application – Dependencies. Develop/update the current enterprise Architecture model based on the delivery projects to date.

Project Management & Implementation: Initiate, Plan, Monitor & Control projects and deliver products. Manage integration projects including needs analysis, system design, testing and implementation. Respond to executive level project requests determining business needs, scope and level of effort required.
Manage projects communicating WBS milestones and coordinating tasks with the development team and the business units. Ensure that all artifacts/documents are produced in each phase of the development life cycle complying with CMMI/PMI. Consult with cross-functional technical team members to ensure viability of systems.

Testing & QA: Create and execute Test Cases for end-to-end/Regression Testing. Prepare test plans & strategies, develop test cases, conduct User Acceptance Tests and validate results. Ensure systems are compliant with HIPPA, FDA etc. regulations.

Defining Operational Process & Training: Ensure that systems documentations are updated. Develop System User Manual and provide training to users as needed.

02/2007 – 02/2008, Confidential, Job Title: Senior Consultant - Systems Integration and Technology (SIT), Health & Life Sciences and Products Reston, VA

Client, Projects Assignments & Roles

Client: Confidential
Project: Geek Squad ESD
Role: Project Lead & Sr. Business Systems Analyst
I was responsible for preparing Scoping and Vision Document in order to provide estimates to obtain project approval from the client. Assessed current system capability/business process, performed Fit/Gap Analysis and analyzed high level business requirements to design and document ‘To Be’ business system processes.

Client: Confidential
Project: LMS Learning Technology Requirements Gathering & Process Modeling
Role: Learning Technology Requirements Consultant & Project Lead
This role entailed process design and requirements documentation for the learning technology infrastructure at USPS having heavy interaction with client that leads to a larger design, build, test and deployment and leading and managing a team of 7 people.
I was responsible for reviewing past USPS ¬process flows, test scripts and design documents to pull requirements that have already been identified. Leveraged past requirements gathering effort and reflected it in the deliverables.
Set up as well as maintained Requirements Traceability Matrix.
Provided input into key activities for delivery of the Requirements Traceability Matrix, including preparation of initial straw-model, facilitation during JAD and review workshops, and requirements verification and prioritization activities.
Reviewed business requirements to ensure the right level of detail is included to support further development of the LMS. Prepared and packaged final requirements document for delivery to client.
I provided the subject matter expertise about requirements gathering and joint application development to the client and team. I adapted standard methods and best practices to meet client needs/ best practices. Communicated key deliverable risks based on subject matter expertise.

Client: Confidential
Project: HRPA
Role: Functional Solution Architect/Project Lead
Retiree Health Access System that will be administered by Accenture Healthcare Admin. I was responsible for leading business requirements gathering process for Billing Systems, verifying and translating them into functional and system specifications by using Business/System use cases, workflows, ERD and other applicable tools. I Managed requirements by using Requirement Traceability Matrix starting from Business Requirements, Functional Requirements, Use Cases, and Test Cases through Roll-out. Interacted with client, vendor, internal cross-functional business and Technical team members, such as Enrollment, Account Receivables, Call Center, Web-portal, Technical Architecture and Interface, etc. in providing solution delivery. Ensured that HIPPA policies and procedures are put in place and EDI transaction requirements are compliant accordingly. Created and implemented an industry standard change management process & methodology for the client.
Was responsible for project planning, directing and controlling the resources and efforts of the assigned functional team to accomplish the delivery of the final product working hand in hand with other project leads under the guidance of the PMO Sr. Executive and Program Manager. Reported project status and progress to IT senior management as well as PMO.
Worked with enterprise architecture team to identify, research, discuss, design, and implement key enterprise architecture standards for the client’s futures project needs.

Client: Confidential, Enterprise Architecture
Project: Matrix Merchant Supply Chain Management, Business Intelligence
Role:Data Architect
Client wanted to monitor day to day business operations based on metrics via User Interface (Dashboard) that would have Business Intelligence capability in Business Object environment.
Interacted heavily with cross functional business and technical teams by facilitating JAD sessions and small user group meetings to gather data requirements, business/data rules, validate data, set data standard naming conventions and map data. Communicated strategies and processes around data modeling and architecture to cross functional groups and stakeholders. Assisted the Lead Enterprise Data Architect in creating Conceptual, Logical and Physical data models for Business Object reporting and Business Object Dashboard data display in the front end for the key business users. Worked with DBA in developing data structure for laying out Physical Data model. Additionally, the project management responsibilities of this role entailed managing project tasks/activities, schedules, resource and change control process of the data warehouse part of the project and reporting project status/progress to the PMO.

11/2005 – 12/2006, Affiliated Computer Services (ACS) Information Technology Services Group – Confidential, Richmond, Virginia - Worked on Re-engineering, Designing, Developing & Implementing Medicaid Management Information Systems (MMIS) for State’s Medicaid Program. Core Sub-Systems: Claims Financial & Reporting Systems and Third Party Liability (TPL) Systems. Other Sub-Systems: Interactions with cross-functional team members from other MMIS Sub-Systems.

Sr. Systems Consulting Analyst/Lead Business Systems Analyst-
My primary responsibilities included gathering business requirements, analyzing and performing definition of user functional requirements by translating development and maintenance requirements into system specifications for the MMIS Web Portal. Led a team of 6 personnel and served as the key liaison between clients (state) and Technical Teams performing the followings:

Business Systems Analysis & Design: Analyzed existing software for incorporation of desired enhancements. Performed detailed reviews and analysis of program changes, new equipment, new technology and other factors and trends impacting existing systems in order to facilitate the development and conformance of system modifications.
Formulated recommendations on alternative approaches to realize desired functionalities and/or enhancements and desired levels of performance. Performed feasibility studies, life cycle analysis and/or cost/benefit studies. Analyzed and mapped data for conversion. Designed system, providing interpretive analyze, prepared flowcharts and associated diagrams/enhancement plans. Ensured that HIPPA policies and procedures are put in place and EDI transaction requirements are compliant accordingly.

Project Management & Implementation: Interfaced with PMO and ensured that PMO prescribed methodology SDM is in enforced and all artifacts/documents are produced in each phase of the development life cycle complying with CMMI/PMI. Consulted with cross-functional technical team members to ensure viability of systems.

Testing & QA: Prepared acceptance test plans & strategies, developed test cases, conducted acceptance tests and validated results.

Defining Operational Process & Training: Ensured that systems documentation is updated according to client and ACS' standards in order to assist in user training. Provided training to clients as needed.

12/2003-11/2005, Confidential, Health Care Management, IT Business Support Services, Richmond, Virginia – Worked on Re-engineering, Developing & Implementing Prior Authorization Web Systems/Applications interfaced with MMIS. Prior Authorization Web Systems.

Supervisor/Sr. Business Systems Analyst -
I represented Health Care Management group in the task force formed to formulate PMO processes, procedures and Clinical Information System development methodology. The management duties of this role entailed hiring, training, coaching, counseling and evaluating performance of direct reports. I developed a strong team through training and effective organizational development practices. Led and managed a team of 6 personnel and served as the key liaison between business unit and IT/DB/Reporting teams performing the followings:

Business Systems, Data Analysis & Design: Interacted with user community (internal & external) to gather requirements, analyzed data and worked with development team to assist in development of new clinical applications, enhancement and maintenance works in the existing applications. Gathered & developed Reporting requirements for new line of business or existing ones. Participated in Design session ensuring Data/Object models are accurate and mapped to approve requirements that encompass validating Use Cases developed by other Analysts in FRD/SRD (Functional/System Requirements Document).

Project Management & Implementation: I was responsible for Project Change Control Management that included following PMO guidelines: Assess and respond to business needs and resolve business system problems/production issues. Created and implemented an industry standard change management process & methodology. Performed quality control for new development ensuring all Artifacts/Deliverables comply with CMMI requirements in each phases following PMI Methodology - Pre-Plan/Feasibility Study through Roll Out/Implementation. I assisted PMO Project Managers and mentored other Analysts in developing Project Charters, Business Cases, defining Scopes and creating Software Development Work Plan including Work Breakdown Structure (WBS). Led Cross-functional teams to address business and systems issues. Led and facilitate JAD and GAP Analysis & Users Review Sessions. Communicated project status and progress to IT senior management as well as PMO. I was responsible for project planning, directing and controlling the resources and efforts of the assigned functional team to ensuring accuracy and timeliness of the final product/deliverables.

Testing & QA: Developed Test plans & created Detail Test Conditions/Cases. I executed, validated, Tracked Defects, Documented and Evaluated User Acceptance Testing and Application QA testing activities for business units prior to implementation. I verified with Enterprise Testing Group that all business/validation rules are satisfied before the application is promoted to User Acceptance/QA Testing.

Defining Operational Process & Training: I assisted Contract/Operation Managers in developing Processes & Procedures for internal users relative to new Application deployment and/or enhancement to existing Applications. Organized, conducted training session for end users and developed Training Manuals & Tutorials for end-users.

Led Projects: Web Application Development & Implementation, Conversion & Migration from Legacy System: Medical Surgical, Long Term Care, Interface between Business Applications & Claim Processing System (MMIS) & Behavioral Health.
The line of businesses I worked with on a daily basis:
Medical surgical utilization management
Behavioral health clinical utilization management
Long term care utilization review
Care coordination and Quality of care assessment

03/2000-1/2003, Confidential - Information Technology, Application Development & Delivery - 3G IP-Data Billing Systems, Overland Park, Kansas. Wireless Telephone Billing Systems.

Software Engineer III /Sr. Business Systems Analyst-

Business Systems Analysis Design: I was responsible for defining business problems by interacting heavily with customers and cross-functional team members within the organization to gather, analyze, and assimilate high level as well as detailed business requirements to develop and support Wireless Applications.

Project Management & Implementation: Worked closely with PMO assisting Project Managers in creating project plans, defining scopes and finding Impact Assessment. Provided comprehensive status reporting for projects and documented info to the higher management. Coordinated and conducted user acceptance testing with business units. Organized and conducted training session for users. Developed Training Manuals & Tutorials for end-users. Responsible for managing issues, performing root cause analysis and maintaining problem logs as well as provided resolutions in coordination with appropriate fixing agency, i.e. Development & Database teams. Performed Gap Analysis, developed Test Plans/Cases as well as participated in Software Testing. I acted as Support Analyst on call as needed. I facilitated project meetings and status calls in matrix management environment.

As the Lead Business Systems Analyst & Project Lead, I provided the Project Management oversight for the integration of two major billing systems (P2K and Renaissance) of Sprint PCS 3G IP Data billing in coordination with vendors for each billing system (Convergys and Amdocs). I was responsible for managing and controlling change processes.

4/1999-03/2000, Confidential, Data Services Kansas City, MO

Sr. Data Specialist /Sr. Technical Account Manager-

Technical Account Management: Analyzed clients’ (Fortune 1,000 companies & ISPs) business operations systems, completed technical sales proposals & provided innovative solutions to prospects for their dedicated Data/Internet access. Managed detailed implementation/installation processes to ensure client satisfaction & proactively maintained significant client base by demonstrating mature business judgment & coordinating with network personnel.

5/1993-4/1999, Confidential, Business Markets Wichita, Kansas
Sr. Sales Associate/Business Account Manager/Team Lead/MIS Analyst-

Sales & Marketing: Promoted MCI WorldCom products, developed new business accounts, and provided proper telecom solutions to the new business customers.

Training: Trained and managed 8-12 newer Business Account Executives as Team Lead/Supervisor.

MIS: Maintained coordination between IS professionals and internal end users for different system enhancement projects & production related issues.

Computer Skills - Specialized Information:
ORACLE Development, SQL, SDLC, Mainframe, DB2, UNIX, Structured Programming Visual Basic, Business Application Programming C, Java, MS Access, Data Modeling and Relational Database Management Systems, ERD, LAN/WAN, Internet Communications, Operating Systems and Computer Organization, Object Oriented System Analysis & Design, Network Security, Data/Telecommunications & Networking.

Computer Skills - Software Application Knowledge:
PVCS Defect Tracker, REMEDY, TOAD, RAD/JAD, MS FrontPage, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Outlook, MS Project, Rational Rose,.

Project Management Certifications:
Certification in Project Management (PMI prescribed core courses following PMBOK) From George Washington University-
Managing Projects in Organizations, Systems Integration Project Management, Quality for Project Managers, Risk Management, Scheduling and Cost Control, Project Leadership Management and Communications. Processes: Project Initiating, Planning, Executing, Monitoring & Controlling and Closing.

Professional Training:
Training for Managers on First Health Policy & Procedures.

Instructor led and Computer based training:
Quality Improvement
HIPPA Privacy Awareness
Six Sigma Process Improvements
Application Development & Programming (ADP).
Information Technology Processes (ITP).
Software Development Framework (SDF).
Process Details for Project Managers.
Personal Communication Services (PCS).
Wireless Internet Access, Data, GSM, TDMA, CDMA Technologies & Protocols.
Telecommunications - (X.25, Switched 56, ISDN –BRI & PRI, Frame Relay, DSL, SMDS, ATM, CLASS ANI, DDS, T-1 & T-3, SONET, Voice Over IP)

Languages: English, Bengali, Urdu and Hindi.

References: Available upon request.