SUMMARY:

Proven, self - motivated professional seeking challenging Business Analyst position leveraging diverse background in ecommerce, IT and business. Background includes experience from Confidential 500 firms down to start-ups.

PRIMARY SKILLS:

• Business Analyst / PM / Cloud Waterfall / Agile PM Methodologies
• Aligning IT Deliverables to Requirements IT Iterative Development / SCRUM Certified
• CTO Configuration, CPQ, CRM Advanced MS Excel, Salesforce App Exchange

BUSINESS/COMPUTER SKILLS:

Programming Languages: LotusScript, JavaScript, COBOL, SQL, JCL, RBase 5000

Computer Systems OS/DB's: IBM AS/400, Win 98, NT / SQL Server, Oracle, IBM DB2

Computer Courses: CICS, Lotus 123, IDMS, CMS

EXPERIENCE:

Confidential, Durham

Business Analyst

Responsibilities:

• Conduct detailed analysis for P4 Child Services program area in support of comprehensive case management solution utilizing the Cúram Business Application Suite v6. Tools used include JIRA agile boards (JIRA v7.1.6) and SharePoint.
• Assist with designing cross-track business solutions that involves development of business and functional specifications to support Confidential requirements covering 100 counties.
• Perform PMO activities related to project milestone tracking, work plan updates, status reporting, service metric reporting, and project deliverable tasks.
• Knowledge and experience with Cúram workflow and business rules in child services modules.
• Support system go-live activities including conversion, training delivery and user acceptance.

Confidential, Raleigh

Cloud Business Analyst

Responsibilities:

• Business Analyst/Project Lead focusing on Confidential statewide rollout management, integration testing and implementation of Teaching Strategy’s cloud-based K-3 assessment application.
• Responsibilities include end-to-end project lifecycle tasks from gathering/documenting/prioritizing business requirements, initiating iterative/agile work sessions between vendor and Confidential stakeholders, planning & performing of functional QA production acceptance testing and providing general guidance for Confidential to transition from legacy to cloud-based culture and pm methodology.

Confidential, RTP

Business Analyst / Project Lead

Responsibilities:

• Business analyst led transition of Confidential x86 server configurator application from Confidential to Confidential domain
• Worked with stakeholders to document blueprint requirements for Sales Configurator tool ( Confidential ) enhancements needed from Confidential ’s 2014 Confidential x86 server business acquisition.
• Confidential configurator tool enhancements included: 1) CRM-to- Confidential integration w/ CRM part number search, 2) substituted Confidential with Confidential Oracle backend database (eLOIS) and 3) ability for business unit mangers to create new catalog entries on-demand directly via Sales Configurator UI, eliminating need for inefficient manual legacy processes and tools.
• Coordinated offshore Dev / UI team communications using iterative sprint sessions to ensure development deliverables aligned to requirements in product backlog
• Confidential Project lead involves knowledge of CPQ, CRM, Salesforce, CTO, eCom, SAP and MS Excel pivot tables.

Confidential

Business Analyst / Cloud SME

Responsibilities:

• Create, analyze and document stakeholder requirements to support continuous improvement of Service Commerce quoting tool ( Confidential ) managing $8B in annual revenue.
• BA contributions included: 1) troubleshooting, identifying and resolving high profile Confidential emergency bug fixes (discount exposure), 2) writing and executing Confidential test plans using HP Quality Center for quarterly releases and 3) delivered executive level quarterly release briefings explaining key Confidential team scope accomplishments.
• Completed CPQ product analysis to assess Salesforce Exchange-compliant CPQ quoting app (CallidusCloud) as Confidential pivots toward SaaS services business operations model. Results: Completed SFDC/CPQ/CRM functional prototype demonstrating potential for Confidential to empower business unit managers with self-controlled process to configure business rules tied back to specific team goals and business unit expectations.
• Proven ability to think outside-the-box (leveraging cloud) offering creative solutions to replace inefficient processes while always meeting project deadlines and tight schedules on day-to-day deliverables.

Co-founder

Confidential, Raleigh

Responsibilities:

• QuickBooks consulting includes company file setup, reconciliation, financial statements, merchant services
• Perform on-site client assessment reviews offering custom solutions to meet specific business owner needs
• Expertise in QuickBooks system integration into 3rd party cloud-based applications

Confidential, Raleigh

Project Manager/Systems Analyst

Responsibilities:

• Provide system analysis and project management support for key projects within Interactive Messaging & Database teams. Scope of projects include: Interactive Messaging (UNICA's targeted on-line marketing campaigns), Account Messaging To-Do (drive customer usage of self-service online tools to manage Fid.com retail account) and Interstitial (eDelivery sign-up).
• Project management leadership on Interactive Messaging resulted in 9 successful implementations to production with no back-outs.
• Provided analyst support for “PAS Online Sales & Services" project (PAS Recommendation Online). Project goal: To drive higher conversion rates while lowering number of required customer interactions. Rep-provided recommendation included investment goals, asset allocation strategy, model portfolio and acct opening paperwork.
• Initiated knowledge-sharing “Web Tech” forum to exchange ideas and lessons-learned with peers.

Confidential, Charlotte

Lotus Notes Developer/Business Analyst

Responsibilities:

• Assigned to senior level Lotus Notes-based projects in support of Confidential ’s Internal Audit group requiring detailed business process analysis skills in mapping-out workflow and major decision points for their Sarbanes-Oxley federal compliance requirements.
• Successfully developed and deployed workflow applications into production using creative solutions that resulted in streamlined business processes and gained efficiencies (ITD document-push to PKI).
• Software life cycle responsibilities include gathering requirements, business process analysis, design & development, system testing and deployment into production.

Confidential, Raleigh, Confidential

Lotus Notes Developer/Business Analyst

Responsibilities:

• Provided key business process analysis support within ORD’s business unit to resolve problems reported into management from key stakeholders in the field using the systems. Often required deep analytical skills probing through various interconnected business systems to track-down the root cause of the problem.
• Delivered senior-level Lotus Notes system administration support for all Lotus Notes servers and applications throughout Confidential ’s ORD domain and served as lead analyst for Confidential ’s Lotus Notes-based helpdesk system (cSupport).
• Served as Configuration Control manager for all ORD-based Notes applications within Confidential .
• Increased efficiency of completing Lotus Notes admin tasks by leveraging highly-effective system administration tools.
• Provided department-level audit/usage reports to management team assisting with negotiations with Confidential contracting officer resulting in cost savings and improved customer relations.
• Received Confidential Lotus Notes Administration certificate in April 2004 and also completed on-line Project Management certification courses offered through Confidential .

Confidential, Durham

Lotus Notes Developer/Business Analyst

Responsibilities:

• Developed trans-national Lotus Notes workflow applications including web-based applications utilizing internally-developed Domino-based web-site templates.
• Responsibilities included technical team lead in RTP for Lotus Notes development (interfacing with teams in UK and Philadelphia), business process analysis, interviewing new developers and provided support to Confidential ’s global Notes infrastructure group.

Confidential, Raleigh

Lotus Notes Developer/Business Analyst

Responsibilities:

• Supported in the technical architecture & development of a web-based Human Resource application being rolled out to 117 remote locations. Responsibilities included detailed business process analysis that led to the development of a web-based application prototype & communications web site that was presented to HR department executives throughout entire organization.
• Primary development tools included LotusScript, JavaScript & HTML. Backend data is stored in DB2 relational database being accessed via LSX ODBC/SQL. Server OS platform is AS/400 with Confidential (Lotus Enterprise Integrator) running as middleware to synchronize DB2 data throughout organization

Confidential, Raleigh

Lotus Notes Developer/Business Analyst

Responsibilities:

• Responsibilities include Lotus Notes/ Confidential development, business process analysis, project management, technical team leader, and Confidential server administration.
• Developed workflow, tracking and Web-based collaboration applications that effectively resulted in streamlining key internal business processes.
• Integrated existing Confidential applications into client’s Intranet Web site. Development tools used include LotusScript & JavaScript.
• Used NotesPump ( Confidential ) database integration software to support bi-directional data migration between Lotus Notes and Oracle databases.

Confidential, Cary

Lotus Notes Developer/Business Analyst

Responsibilities:

• Primary responsibilities included project management, business process analysis, developing workflow applications (including Internet-based applications using Domino), composing detail design documents, preparing information systems plans and Confidential server administration & upgrades.
• Development assignments included job posting/resume tracking, corporate Intranet and a software library application using bar code scanning technology.