PROFESSIONAL SUMMARY:

• Over 15 years’ experience in business process re - engineering, business analysis and design and managing enterprise projects for companies
• Last five years as BA in Agile-Scrum projects creating and managing product backlogs, grooming user stories and providing conditions of acceptance (acceptance criteria).
• Over 10 years performing as a Business Systems Analyst and Project Manager with experience working with local and offshore development and testing teams including third party solution providers.
• Expertise in business requirements elicitation and documentation utilizing object oriented analysis and design tools and techniques user stories, use cases, storyboards, scenarios, current As-Is and future To-Be business enterprise wide processes and workflow analysis and design, commencing with enterprise functional decomposition.
• Participated in the GUI development and implementation and support of mobile applications, e-commerce sites, data warehouse, decision support and general business computer systems and made recommendations to their corresponding changes to business processes utilizing agile approaches such as user stories and Test Driven Development.
• Experienced performing as a project manager, business analyst, systems analyst, developer and tester.
• Possesses the ability to communicate to multiple stake holders within a project's SDLC.
• Strong project management skills with knowledge of Confidential and Confidential Project.
• Worked in Quality Assurance department and have developed many testing strategies and detailed test scripts driven by the development of Use Cases and User Stories in the requirements management process.
• Experienced in leading JAD and other formal and informal requirement gathering and elicitation sessions and meetings.
• Developed a best practices process for requirements management and the use of a central repository for the capture and maintenance of the requirements using CaliberRM.
• Strong understanding of application development life cycle.
• Experience using a process for documenting business requirements, GAP analysis and design.

TECHNICAL PROFICIENCIES:

Agile: JIRA, Confluence, MS Visio, TFS- Confidential 2010, 2013, Visual Studio 2010, 2013, Balsamiq, SnagIt, ServiceNow

UML: Together Soft, Rational, System Architect, Select Enterprise, StarUML

Development: Visual Basic 2.0, 3.0, 4.0,5.0 .Net, Java, C++

Project Management: Confidential Project, Confidential

MS Office: Office 365, MS Word, MS Excel, Confidential Access, Power Point

Requirements Management Tool: CaliberRM 2008 SP1

Test Tools: Confidential Test Manager, Quick Test Pro, Mercury Quality Center, Win Runner, SOAP UI, XML SPY

CMS: SharePoint 2010, 2013

DB: SQL Server, ORACLE, ERWIN

Vendor Products: Proponix, Confidential Permits Plus, Composer, Confidential Workflow Designer, Confidential Admin

Reporting Tools: Business Objects, SharePoint 2010, 2013 VB/VBA developer experienced with HTML, XML and other legacy languages.

RELEVANT EXPERIENCE

Confidential, San Diego, CA

BA/BSA

Responsibilities:

• Collaborating with IVR, telephony and debt portfolio product managers; capture and elaborate requirements to a technical team via groomed user stories in a two-week sprint cycle.
• BA on Agile team that is in the process of converting from a legacy I-series ETL environment to FICO DM SSIS ETL system.
• Responsible for capturing user requirements regarding business User Interface, business rules and ETL processing logic.

Confidential, Burbank, CA

BA/BSA

Responsibilities:

• Performed waterfall project management and business analysis pertaining to the introduction of a new credit card type created SDLC artifacts, created project plan, authored business requirements including technical specification, UAT test and implementation plans.
• Working with Marketing and Finance managers authored requirements pertaining to the SharePoint GUI presentation of Confidential Marketing and Finance front end client facing reports impacted by the introduction of a new Confidential co-branded credit card.
• Identified impacted modifications to existing Credit and Debit Card Financial and Marketing business reporting process between Confidential Company and Confidential that included reports creation processing and distribution via Informatica, SharePoint and Business Objects reporting tools.
• Collaborated with Confidential Marketing Manager (Product owner) in support of an agile driven Confidential gift card Product Roadmap, developed User Stories for a Custom Gift Card Front end application to distribute virtual Gift Cards to Confidential Guests.
• Performed as a Business Systems analysis, created user stories and acceptance criteria, developed GUI wireframes and QA testing in an agile environment utilizing Service Now Kanban.

Confidential, El Segundo, CA

BA/BSA

Responsibilities:

• Collaborating with IVR, telephony and lead generating systems marketing product managers in the Health and Insurance vertical markets
• Captured and elaborated requirements to a technical team via groomed user stories in a two-week sprint cycle.
• Provided requirements for the conversion of existing Confidential call center applications to Confidential application while working with Product owners to develop acceptance criteria.
• Provided GUI screen mockups, scripting requirements, and mapped features for Confidential call center IVR to Confidential IVR- telephony features.
• Provided Gap analysis documentation and business process As-Is and To-Be models and workflows for Confidential Medicare Advantage program for the integration into Confidential call center IVR and telephony systems.
• Supported the QA team and release managers working with the business to ensure timely end to end UAT testing and accurate releases via Jira and Confluence artifacts in an agile environment.

Confidential, San Bernardino, CA

BA/BSA

Responsibilities:

• Provided project plan which included a product backlog of User Stories and Confidential tasks to small team of analyst and developers utilizing TFS 2013 agile Kanban template.
• Performed As-Is analysis of existing Land Use permitting systems and internet and intranet portals including Confidential Permits Plus Permitting, Business licensing, Inspections, Admin, Work Flow, Composition-Record designer and their interfaces.
• Mapped and documented existing systems architecture utilizing Visual Studio and Team Foundation Server in an Agile Kanban enterprise team managed vendor project to To-Be Confidential Automation modules, including data mapping of business objects from legacy systems to Confidential data base structure.
• Provided assessment of Confidential Automation features such as ACA, AMO, Workflow Designer, EMSE, GIS and Confidential Automation Record list - Record detail V360, AA Classic application architecture and how it relates to existing business processes and their impacts.
• Provided Proof of Concept for end to end Team Foundation Server management of tasks which included the use of a Kanban board with User Stories and acceptance criteria via conditions of acceptance requirements management and test planning management integration to Confidential Test Manager in support of Confidential implementation project.

Confidential, Beverly Hills, CA

BA/BSA /QA Tester

Responsibilities:

• Worked in an Agile development environment responsible for gathering and elaborating business requirements in support of sprints and development release cycles using Agile Kanban.
• Completed current end-to-end business workflow analysis and workflow improvement of the Confidential Broadcasting Company.
• Supported the Visual Programming Production efforts of Confidential Networks groups - Confidential Broadcast Network, Confidential Sports Networks, and Confidential National Geographic users in support Confidential entertainment programing and scheduling.
• Handled test planning and QA testing of Confidential programming and scheduling enhancements and defects in support of the VPS.

Confidential, Orange, CA

BA/BSA

Responsibilities:

• Applied Agile experience developing user stories in the hundreds. Worked with UX designer to provide GUI screens in the newly designed internet and mobile application.
• Participated in Scrum ceremonies such as standups, retrospectives, and resolving blocks with strong communication relationship and presentation skills.
• Worked with Offshore and on-shore SharePoint and .Net developers to complete Confidential identifying and prioritizing user stories and creating conditions of acceptance for the sprint development team and providing groomed user stories which contained acceptance criteria for features implemented in two week sprints utilizing TFS 2010.
• Performed As-Is and To-Be analysis of existing business processes via Use Cases and Visio work flow diagrams related to the WWW. Confidential .com internet e-commerce portal site which was converted into Share Point 2013 CMS portal site which included a Services Oriented Web based quoting application.
• Supported SharePoint 2013 e-commerce developed site by developing user stories to SharePoint developers.
• Responsible for user story identification and grooming by gathering and elaborating business requirements in support of sprints via business Statements of Work and Project Charter documentation.
• Business process re-engineering of application and workflow processes to support ACA aka Obama Care mandated requirements.
• Responsible for QA testing and review of Medical Insurance carrier rates as applied to the online Quot-O-Matic internet application that supports small businesses that medically insure their employees.
• Mapped and documented XML DTD’s to ensure they were validated well-formed and integrated correctly with other web service API’s and UI presentation screens.

Confidential, Pasadena, CA

BA/BSA

Responsibilities:

• Supported CORE business process and functions for Front End portal, IVR, desktop and mobile applications for Prepaid Cards.
• Authored business requirements utilizing use cases, responsible for developing an SIT plan in coordination with QA team and UAT testing with Cardinal Commerce and Sallie Mae vendors.
• Verified Product set up requirements for ePay and Pantry partners/retailers utilizing SQL queries.

Confidential, Los Angeles, CA

BA/BSA

Responsibilities:

• Responsible for requirements traceability, via user stories and test cases in an agile/scrum development environment.
• Responsible for developing a SIT plan in coordination with QA team.
• Verified test cases to ensure that applicable points of integration were tested.
• Assisted in the identification and development of test data, schedules and milestones.

Confidential, El Segundo, CA

SR. BA

Responsibilities:

• Provided support of the internal approval workflow for reviewing and approving offers which are presented direct to consumer in multiple direct marketing sales channels including direct response Dealer websites (partners), in house Confidential .com, telephone, and customer support applications.
• Provided support and assistance to IT dev and QA teams throughout systems development lifecycle which includes responsibilities as release manager and point of contact for integrations between offers system of record configurations and Confidential Billing System of Record.
• Authored business requirements regarding Offers management which support existing customer membership equipment and programming upgrades as well as billing and retention of existing membership.

Confidential, Monterey Park, CA

Project Manager/BA/BSA/QA

Responsibilities:

• Created and maintained development implementation Project Plans of third party vendor Proponix International Trade packages.
• Created statements of work, business requirements via use cases, functional specifications, test strategies and test plans for Intranet/Internet projects utilizing third party vendor Check Imaging software in support of e-commerce banking functions supporting Confidential Customer front end facing portal.
• Gathered reporting requirements from mid-level executives for the creation of Financial portfolio dashboard Portlets for PMO’s project statuses using Confidential and Share Point.
• Performed duties as the Share Point Administrator in support of Department site including site security and PMO content assets.

Confidential, San Jose, CA

Project Manager/Business Analyst

Responsibilities:

• Managed Intranet/Internet portal projects in support of business vendor collaboration between Data Networking Enterprise and their potential or existing suppliers.
• Documented and authored business functional requirements and specifications via Use Cases.

Confidential, El Segundo, CA

Project Manager/Business Analyst

Responsibilities:

• Conducted JAD sessions with Managers and business users to identify data requirements and business rules for data cleansing and integrity of data being provided by major health care providers .
• Project managed projects for internet starts ups such as Print Nation and Kids Online via use cases.

Confidential, Seattle, WA

Senior Consultant

Responsibilities:

• Developed As- Is and To Be Real Time orders billing for Confidential & Confidential, Confidential orders application for Confidential, customer service orders areas of logistics, service contracts and service call management business processes for Sprint and Sequent.
• Performed analysis and design via Object Oriented data modeling of the sales planning, order entry, sales analysis and account team communication business modules for Nike Corporation.

Confidential, Redmond, WA

Senior Systems Analyst

Responsibilities:

• Project managed and authored business requirements and business process models using UML (Use Cases) to develop a three-tiered international multi-user client-server Anti-Piracy decision support system utilizing VB 4.0 and SQL 6.0.
• Developed Project Modules with Visual Basic 4.0 language in the Anti-Piracy decision support system.
• Performed data flow analysis of existing HR systems and their PeopleSoft points of integration in support of the merit review system made of of multiple processes and software packages.