PROFESSIONAL PROFILE:

• Senior - level Business Analyst/PM experienced in leading Business Area staff through requirements, analysis and design sessions and deliver reliable technology solutions, business applications, and efficient service delivery processes.
• Versatile IT process and service manager - with experience developing service delivery processes for business units, technical support centers, security administration products, application development, desktop support, help desk, training, and project management groups.

CORE COMPETENCIES:

• Expert Communicator
• Change Agent
• Project Management/ Business/Data Analysis
• Quality Service/Deliverables
• Problem Solver/Decision Maker
• Facilitator
• Medicaid/Health Care/Case Mgmt./Legislative
• Process improvement
• SQL, SDLC, MS Suite of Products, .NET
• Agile/Scrum-like Methodologies
• Logical/Analytical

PROFESSIONAL EXPERIENCE:

Confidential, Tallahassee, Fl

BUSINESS ANALYST

Responsibilities:

• Member of the Project Management Office performing Business Analysis to implement IT and non IT-related projects.
• Facilitate requirement and design sessions with business clients to document requirements, business workflows, test plans, and test cases.
• Completed project deliverables for replacement of the Premiere Fitness Management Application, upgrade of the Card Reader/Cam Access system for physical security of the hospital, implementation of several ambulatory medical practices to Confidential Practice Mgmt. and Electronic Health Record application, Stereotactic mammography camera upgrade, and various other projects.

Confidential, Tallahassee, Fla

BUSINESS ANALYST

Responsibilities:

• Facilitate requirement and design sessions with business clients, perform Business Analysis to implement E-signature solution to replace manual workflow processes and paper documents.
• Evaluate forms requiring signatures, develop process work flow diagrams ( Confidential ), suggest workflow improvements, develop and test E-signature forms using Co-Sign product.
• Perform classroom training to local and remote business users on new product usage and modified processes.

Confidential, Tallahassee, Fl

BUSINESS ANALYST

Responsibilities:

• Facilitate requirement and design sessions with business clients and Developers, perform Business Analysis, document project deliverables that include Project Proposals, Analysis & Design Documents, Test Plans, and Test Cases.
• Delivered Analysis documents, screen mockups and test cases for the development of the Confidential Revenue Report, Oil & Hazardous Waste system enhancements and several other environmental business applications.
• Used MS suite of applications to document deliverables.

Confidential, Tallahassee, Fl

BUSINESS/DATA ANALYST

Responsibilities:

• Performed analytics on Confidential data to measure the performance and compliance of the Confidential ’s
• Managed Care Health Plans that provide medical ( Confidential ), pharmacy ( Confidential ), and dental services to Confidential recipients.
• Evaluated report processes, recommended technical and process improvements for Confidential Program Oversight staff evaluating performance of the Confidential .
• Created process documentation and data flow diagrams. Significantly improved the quality and efficiency of reporting to the MC Providers using Word, Excel, Confidential, SQL, SAS.

Confidential, Tallahassee, Fla

INFORMATION SYSTEMS MANAGER

Responsibilities:

• Manage all aspects of the Management Information Systems operation and staff for Division of Blind Services including System Security, Applications Development and Support, Network Management, Desktop Management, Division Websites, IT audits, IT purchasing, Contract and Vendor Management, and Interface Management.
• Implemented business process improvement in my first 3 weeks that saved the State $45,000 on software licensing fees of its primary strategic application.
• Led and implemented a year-long project to enhance the Case Management System that simplified business processes and increased productivity by reducing the data entry requirements to the application. Participated heavily in the full SDLC, managing the development contractor, facilitating Stakeholder, training and informational sessions. The software vendor used AGILE-like methodology to produce Sprints that were tested in 3 test phases before final implementation.
• Implemented enhancements to the Social Security reimbursement application that increased the reimbursement amounts from Federal Govt. to the State for this revenue producing application.
• Championed and led a project to reengineer Compliance reporting. Used SQL and Excel to perform data analysis to identify inconsistencies and defects in data. Significantly improved quality and integrity of data and reports.

Confidential, Tallahassee, Fla

BUSINESS ANALYST

Responsibilities:

• Performed Business Analysis on the project to reengineer the large, complex Child Support Enforcement application.
• Reviewed and audited business requirements, design documents, traceability matrices.
• Developed test cases for the Financial Services function of the Child Support System.

Confidential, Tallahassee, Fl

Confidential TECHNICAL DELIVERY MANAGER

Responsibilities:

• I led project team members and subcontractors in delivering multiple applications of the Confidential .
• Facilitated analysis and design sessions with client to document requirements and coordinated the development, testing, defect resolution, implementation, and operations support processes for the Pharmacy Benefits Mgmt. System, the Single Sign On Security Management product, and the Financial application.
• Used MS Suite of applications (MS Project, Confidential, PP, Word, Excel) and Confidential ’s proprietary tool set to manage Project schedule, Use Cases, Design, Defect Resolution, etc.
• Met an early Production implementation date for the Single Sign On Security product to allow 80,000 Confidential Providers and 8,000 State users to establish secure user IDs for access to the new Confidential system.
• Used Webinars to personally train over 200 State Security Administrators to configure and support the self-provisioning Security system.
• Managed a remote subcontractor and met a challenging Production implementation date for the Pharmacy Benefits Mgmt. System that processes Confidential pharmacy claims.

Confidential

CONSULTANT / HELP DESK ADVISOR

Responsibilities:

• Consulted with project team members and State leadership to determine Help Desk strategy for supporting PeopleSoft Financial system for all Florida State agencies.
• Developed Process Flow Diagrams, Help Desk scripts and procedures and knowledgebase.

Confidential, Tallahassee, Fla

BUSINESS SERVICES MANAGER

Responsibilities:

• Led Confidential ’s computer support group consisting of 26 technical support staff.
• Managed the Help Desk, desktop hardware/software field support staff, local service providers and voice telecommunications groups.
• Successfully rebuilt and trained a technical support staff, significantly improving customer service and technical support processes, and transformed the IT department’s image in the eyes of the customer.
• One method of accomplishing this was to integrate help desk staff into the desktop installation process, improving the technical and customer service skills on the front lines. A State agency survey ranked Confidential ’s tech. support group as in the top 2 performers of all State agency IT support organizations.
• Directed several upgrade projects to desktop applications. (ie. MS Office products, desktop operating system upgrades, the agency’s custom apps.,etc.).
• Created a 4-year cycle desktop/laptop reinvestment plan for the Agency, managed the budget for the plan, negotiated pricing for hardware/software upgrades, and planned the implementations.