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Business Analyst / Program Manager Resume

Research Triangle Park, NC


  • Technical professional with a demonstrated history of delivering high - quality customer service to a range of clients.
  • Enthusiastic learner and team player who embraces technology.
  • Analytical problem-solver with strong interpersonal skills.


Proficient in Microsoft Office (Word, Excel, Powerpoint), Proficient in many Cisco Tools (CCW, CSCC, SalesForce.com, PSS, and others), Six Sigma Yellow Belt


Confidential, Research Triangle Park, NC

Business Analyst / Program Manager


  • Program manager for multiple campaigns and responsible for meeting SLA’s, communicating progress to stakeholders and ensuring efficiency.
  • Troubleshoot and resolve customer issues within Cisco services and software subscriptions based on established procedures.
  • Log and track inquiries using a problem management database as well as tracking trends.
  • Provide leadership, guidance and experience to multiple teams.
  • Take on new projects and put in procedures to help establish a foundation for ongoing issues and improvement.
  • Train new employees in the daily tasks including process enhancement, critical thinking and conflict management.

Confidential, Raleigh, NC

Sales Representative


  • Primary duties included leading projects, processing products, team management and efficient customer service.

Confidential, Raleigh, NC

Sales Associate


  • Increased sales by effective account acquisition / retention and assertive cold calling (up to forty businesses a day).
  • Met client needs by establishing strong relationships and successfully selling product portfolio .
  • Detailed training involv ed objection handling and how to exceed client expectations .

Confidential, Wilmington, NC



  • Primary duties included cold calling, learning/ assessing real estate trends, assisting with real estate development promotion and working with a successful team to meet company goals.

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