SUMMARY:

• Technical professional with a demonstrated history of delivering high - quality customer service to a range of clients.
• Enthusiastic learner and team player who embraces technology.
• Analytical problem-solver with strong interpersonal skills.

TECHNICAL SKILLS:

Proficient in Microsoft Office (Word, Excel, Powerpoint), Proficient in many Cisco Tools (CCW, CSCC, SalesForce.com, PSS, and others), Six Sigma Yellow Belt

WORK& EXPERIENCE:

Confidential, Research Triangle Park, NC

Business Analyst / Program Manager

Responsibilities:

• Program manager for multiple campaigns and responsible for meeting SLA’s, communicating progress to stakeholders and ensuring efficiency.
• Troubleshoot and resolve customer issues within Cisco services and software subscriptions based on established procedures.
• Log and track inquiries using a problem management database as well as tracking trends.
• Provide leadership, guidance and experience to multiple teams.
• Take on new projects and put in procedures to help establish a foundation for ongoing issues and improvement.
• Train new employees in the daily tasks including process enhancement, critical thinking and conflict management.

Confidential, Raleigh, NC

Sales Representative

Responsibilities:

• Primary duties included leading projects, processing products, team management and efficient customer service.

Confidential, Raleigh, NC

Sales Associate

Responsibilities:

• Increased sales by effective account acquisition / retention and assertive cold calling (up to forty businesses a day).
• Met client needs by establishing strong relationships and successfully selling product portfolio .
• Detailed training involv ed objection handling and how to exceed client expectations .

Confidential, Wilmington, NC

Intern

Responsibilities:

• Primary duties included cold calling, learning/ assessing real estate trends, assisting with real estate development promotion and working with a successful team to meet company goals.