Business Analyst / Program Manager Resume
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Research Triangle Park, NC
SUMMARY:
- Technical professional with a demonstrated history of delivering high - quality customer service to a range of clients.
- Enthusiastic learner and team player who embraces technology.
- Analytical problem-solver with strong interpersonal skills.
TECHNICAL SKILLS:
Proficient in Microsoft Office (Word, Excel, Powerpoint), Proficient in many Cisco Tools (CCW, CSCC, SalesForce.com, PSS, and others), Six Sigma Yellow Belt
WORK& EXPERIENCE:
Confidential, Research Triangle Park, NC
Business Analyst / Program Manager
Responsibilities:
- Program manager for multiple campaigns and responsible for meeting SLA’s, communicating progress to stakeholders and ensuring efficiency.
- Troubleshoot and resolve customer issues within Cisco services and software subscriptions based on established procedures.
- Log and track inquiries using a problem management database as well as tracking trends.
- Provide leadership, guidance and experience to multiple teams.
- Take on new projects and put in procedures to help establish a foundation for ongoing issues and improvement.
- Train new employees in the daily tasks including process enhancement, critical thinking and conflict management.
Confidential, Raleigh, NC
Sales Representative
Responsibilities:
- Primary duties included leading projects, processing products, team management and efficient customer service.
Confidential, Raleigh, NC
Sales Associate
Responsibilities:
- Increased sales by effective account acquisition / retention and assertive cold calling (up to forty businesses a day).
- Met client needs by establishing strong relationships and successfully selling product portfolio .
- Detailed training involv ed objection handling and how to exceed client expectations .
Confidential, Wilmington, NC
Intern
Responsibilities:
- Primary duties included cold calling, learning/ assessing real estate trends, assisting with real estate development promotion and working with a successful team to meet company goals.